Grand Boulevard Health and Rehabilitation Center

• Meals have been, in Janice’s experience, to a large degree, inedible because of being cold, lacking margarine or butter, and no offers of condiments which are generally always on the delivery carts. Asking for the meal to be reheated was sometimes successful, other times not. We understand that she has been on a renal diet, which frankly sucks, but is it not better to have the patient eat SOMETHING rather than refuse to eat at all? Not suggesting ignoring the prescribed diet, but occasionally they should be able to have a more liberalized choice. This was the case when she was at UAB and Lakeshore, but both of those facilities seemed to have higher staffing levels, or a better patient to staff ratio and, generally speaking, were FAR more responsive to their patients. • In the case of taking the word of staff over patients, staff always wins. One case in point was the issue about Janice refusing to take a shower, an event that I witnessed that did not happen as discussed on June 5th. • Promises to schedule showers on specific days do not happen unless I or Janice pushed the issue. In just short of 7 weeks as a patient, Janice received 4 showers. • Some CNAs and nurses are exceptionally good; I can’t praise Gretchen and Reba enough. Gretchen and Reba are consistent and caring…. always (in our experience.) Donna is excellent in following up on patient needs and “fixing” problems. Always cheerful and positive. • Not being able to make a timely exit after 4 pm due to “door alarms” is particularly annoying. I understand the need to keep dementia patients from wandering out of the building, but it is no less annoying. Don’t have any suggestions for an alternative. • Finally, it will be interesting to see what the CT scan results are after having complained about Janice’s’ chest pains and coughing for the past 4 weeks with no definitive action taken until she is discharged. • One particular annoyance was why I had to, for nearly 4 weeks, drive from the north side of the bay to GB to take Janice for dialysis when another GB patient was being transported for her appointment (scheduled about 10 minutes prior to Janice’s). This resulted in an extra 58 mile round trip for me 3 days a week. The past two weeks, GB has been transporting Janice with the other GB patient to the same treatment site. • Gastrointestinologist's office finally called a week or so after discharge. Asked if Janice had had a colonoscopy in the past 5 years, Janice said she did abut three years agos. Janice would told that she would have to see that doctor, they would not schedule an appointment as requested by GB.

My mom was in the facility for a week. she was terminally ill.our family lives in Ga,so we took mom from the facility to her home in GA. We took care of her there until she passed away. The time mom spent at the nursing home was great. The staff was very caring ,and every one was very helpful in helping us get her back to Ga . our family is very greatful for such a wonderful staff. my moms name is Barbara Howren.Thank you to all that helped us and loved us on our heartbreaking days.Having such wonderful people was a blessing.Thank you all.The Barbara Howren family.