Our Lady of Consolation Geriatric Care Center West Islip, NY

People don't matter

While 6 years ago I thought this was the best I could find for dementia care, today that is very untrue. This facility is in crash and burn mode. Constantly short staffed, no regulars so to many floats, causes mass confusion and panic. Residents aren’t receiving quality care, it is substandard. Mom is in the end stage of dementia, she has lost all language and is in pain. They refuse to hear us when we tell them. They refuse to help her because they say she isn’t. In the process of trying to go over their heads. 40 Residents, 1 RN, 1Lpn, 4 aides. State guidelines met, patient care failed. Sad you must be a 24 -7 advocate for your parent. I was but now have to work. My mom is suffering. No teeth, modified chopped and they provide a turkey burger and tater tots for lunch . I asked for soup ! Wheelchair never cleaned unless I do. Was away came back soaking wet white mold growing underpad. Now every time I go I dismantle and clean the chair. I go at night to get her in bed and washed otherwise they leave her sitting in pain up till 10’ she’s ready at 7 the latest. I am failing my mom stay away from here so you don’t!