BrightStar Care Morris County

Offers Home Care

89 Reviews
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BrightStar Care Morris County (800) 973-1841
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Reviews of BrightStar Care Morris County

89 Reviews Write a review

Home Care Reviews for BrightStar Care Morris County

November 22, 2021

By Anonymous_4782

I am a current client of this provider

The caregivers have helped by helping the client with when he needs to stand up, walk, sit on the toilet, and actually go to the toilet. Those are the most important things because I am unable to lift him. I like that they usually get somebody qualified to come here.

November 03, 2021

By Steve R_11

I am a current client of this provider

They caregivers are here 24/7. They are good at finding coverage.

October 13, 2021

By Greg M_2

I am a current client of this provider

They stay in contact with me and take feedback whenever I have a question. I like the availability of them to provide agents when the initial aide had to go out of town.

September 07, 2021

By Mark P_7

I am a past client of this provider

It was excellent, across the board. It mostly helped my dad, because I live 45-minutes away. If someone was in the same situation as me, I would tell them to call BrightStar. We had gotten a recommendation from the social worker. I called BrightStar at 10:30pm, and the process was seamless. We got care the next day.

July 13, 2021

By Jenny M_2

I am a past client of this provider

They helped Kathy by staying with her over night. The person I spoke to actually went out to my mom's facility to see what her needs were and what goals were.

July 09, 2021

By Maryanne F

I am a past client of this provider

We were able to get sleep while they assisted Michael in the middle of the night. They were accommodating.

June 19, 2021

By Allen G_6

I am a current client of this provider

The agency is helpful by giving me a peace of mind and allowing us to go to work. I like that they give me good information, they answer all my questions, and they provide good quality of care.

June 02, 2021

By Joanne F_3

I am a past client of this provider

We could not have existed at home at the time without them taking care of the client. We were thrilled with the caregiver, and with how quickly they responded to our needs.

May 14, 2021

By Anonymous_4768

I am a past client of this provider

They need to make sure there is coverage. She was bed bound so if there is someone not there in the morning she can't help herself. There needs more communication because they didn't tell me that there was not going to be someone there to help her. They need to do better with the schedule.

April 26, 2021

By Christopher G_6

I am a current client of this provider

My mother lives alone, and I appreciate that there is someone there to watch over her. They are dependable and reliable.

April 22, 2021

By Katherine C_4

I am a past client of this provider

Someone had to be with him 24 hours a day. He had to be fed, changed, and moved, There were supposed to find me someone else but never did.

April 15, 2021

By Jessica V_1

I am a current client of this provider

They send good aides. I can't get along with out them. They get the aides when I need them.

March 25, 2021

By Joseph H_11

I am a current client of this provider

The representative was very in-tune with what I needed. I like that they are prompt to meet my needs.

March 25, 2021

By Lewis_1

I am a current client of this provider

They could be more available. They have been very prompt.

March 11, 2021

By Rita and Ruth

I am a current client of this provider

Our Dad is in need of assistance for 5 hours at home in the morning. Called BrightStar and within a day or 2 the staff was able to find a caregiver for our Dad during COVID. His caregiver is wonderful. She takes such good care of him with his needs, concerns, extremely pleasant to work with and can’t say enough! The staff at BrightStar are right there helping you find your needs for your loved one at any given time. I would definitely recommend BrightStar!

March 04, 2021

By Sloth

I am a current client of this provider

Brightstar has been a lifesaver for me in taking care of my mom with dementia. Since I work full time and cannot always be with her, they have given me peace of mind and reassurance that she is in good hands. Great communication from the agency.

February 19, 2021

By Anonymous_4521

I am a current client of this provider

They could find a stable caregiver. I would like fewer caregivers to come every week. Consistency would be nice. I like the open communication they have.

February 10, 2021

By Katherine_1

I am a current client of this provider

The caregivers help take care of my dad. They bathe and dress him. They are able to help my mom with her dementia. This agency has more staff available during COVID-19.

January 08, 2021

By Thomas P_7

I am a past client of this provider

I would not have been able to leave the house without them there. I have already recommended them. They are responsive and listen to my issues and follow up accordingly.

January 07, 2021

By Susan L_22

I am a past client of this provider

They did his daily chores and they motivated him. They are very responsive.

December 15, 2020

By Teresa E_2

I am a past client of this provider

They were a lifesaver for me, and they were great with my dad. They were able to help me at a moment's notice. They were easy to work with.

November 23, 2020

By Bright H_1

I am a current client of this provider

It depends on who is there. Some are amazing that we love. Now that we switched to half day there are less people available. There were a few times we were not able to receive care. I would like that improved.

November 10, 2020

By Danielle V

I am a past client of this provider

They are very attentive to details. They are good at what they do and help you through the process.

October 15, 2020

By Karen R_10

I am a current client of this provider

This has nothing to do with the agency but rather about Enka. They prepare meals and they give her showers. They have been very good about checking in and billing regularly.

September 28, 2020

By Kathi Greene

I am a current client of this provider

BrightStar provides part time care for my invalid mother. The staff provide quick responses to questions and concerns; they always meet our needs. My mother is provided with a caring, competent, considerate, and trustworthy caregiver who is delightful to be around. She arrives on time and if she is unable to come BrightStar staff inform us in a timely manner and provide a suitable substitutes. It give us great comfort knowing that our mother is in excellent hands with her BrightStar Caregiver and I am grateful for the service that we get from them. I think that BrightStar provides excellent value for the cost and I have recommended BrightStar to friends and will continue to highly recommend BrightStar to others who need a caregiver.

September 11, 2020

By Jose S

I am a current client of this provider

The most helpful part of the services is the agency being able to provide knowledgeable nurses. I like that the agency is able to find nurses to fill in when my regular nurses aren't available.

August 17, 2020

By Glen L

I am a past client of this provider

He was not cognitive for the most part but what Nana did made him very comfortable. They were rather quick and prompt at getting back to me and getting the support that we needed.

August 10, 2020

By Mary G_22

I am a past client of this provider

They made her feel comfortable and made sure I knew someone was there for her. They are available and very reliable. They would get back to me right away. BrightStar Care researched what they needed to do and then provided it.

July 15, 2020

By Lisa &

I am a past client of this provider

The most helpful part of the care was the bathroom care and changing her to keep her clean. They gave excellent care and if we had a situation where we weren't happy about the care from a caregiver, they were accommodating in a professional way.

July 10, 2020

By Kellie_1

I am a current client of this provider

They go above and beyond. They are personal.

June 17, 2020

By George K_10

I am a current client of this provider

They help with my medications. I like the way they assign the aides and permit the client to change the schedule when needed.

June 09, 2020

By Patrice H

I am a current client of this provider

It varies from aide to aide because some of the aides are more engaged and helpful than others, but I am not there to witness it first hand. They could have more consistent aides coming in so it would be better if they just had two people rotating in.

May 21, 2020

By Dorothy S_16

I am a current client of this provider

The caregiver helps with my daily living. They very thorough.

May 12, 2020

By Bonnie R_2

I am a past client of this provider

It depended on the caregivers at the time. The caregiver was there when he passed away, but she didn't noticed that he passed away, until she tried to wake him up for lunch. So I am not blaming her, and I don't know if there was anything more she could've done, but I am just surprised that she didn't notice. I would have thought that someone sitting with them, would have noticed that he stopped breathing. I thought it was important that he had a caregiver there for him while he was in rehab. I was really happy with the communication from the coordinator. She had very good communication with me.

April 20, 2020

By Greg B_1

I am a current client of this provider

They prepare a meal for her while they are there. They are very responsive to my needs. My mom has been pleased with the aides that come.

March 19, 2020

By Barry FH

I am a current client of this provider

The first caregiver Juan arrived on time. It was arranged by the staff for him to be there until the permanent caregiver arrived. Juan immediately went to work making sure the house was set up and ready for my fathers return from the hospital. Even minor things like wiping down the bedroom, bathroom and rewashing the silverware. My wife was very impressed with his work ethic. When my father arrived Juan took over and got him changed and settled into bed. He stayed until the permanent live in caregiver arrived. Juan showed Eli around and got him up to speed on my fathers condition. The next morning Eli quickly established he knew how to take care of my father. Eli got my father up and unto the commode, emptied the catheter, bathed and dressed my father and brought him out to the living room and into his recliner. Not an easy task, because my father is 6-4 and 200 lbs. Eli was up to the challenge. It’s been 5 days and we couldn’t be happier with Eli’s performance. We are very pleased with the care we’ve had to date and also the support of the staff. We had a live in caregiver for my mother two years ago. One of the major issues with my parents was being able to understand them when the spoke. Both Juan and Eli are very easy to understand, which put my father, as well as us, at ease. We would 100% recommend BrightStar Care to anyone needing home care. Barr FH

March 12, 2020

By John M_39

I am a past client of this provider

My mother experienced a very abrupt decline and it was a little hard for her, and I don't think they could have done anything more. I felt that they were not responsive to the complaints.

February 11, 2020

By Carl R_3

I am a current client of this provider

They have made it positive because they show up on time and do what I ask and more. I like everything about it, I am very happy with the care and they are very responsive.

January 16, 2020

By Rosemary K_1

I am a current client of this provider

My loved one doesn't like the services. He's not a happy man. He gets frightened because he has dementia, but it helps me get sleep. They've been reliable.

January 13, 2020

By Alice F_1

I am a past client of this provider

They were able to be there for 24 hours a day. My mom did not have to stay in a nursing home, which was my goal. They were very responsive, and most of the caregivers were very good.

December 17, 2019

By Joyce M_6

I am a current client of this provider

They help with household chores, getting around, and getting dressed. They are responsive.

December 13, 2019

By Lisa W_8

I am a current client of this provider

It has been helpful in the way they care for my mother and interact with her and the family. I am understanding that there is difficulty with getting caregivers.

October 22, 2019

By Jean M_3

I am a current client of this provider

She comes in in the morning 4 days a week, and she sweeps the floor. I have wonderful care with my caregiver here, Addie. She does everything for me.

October 17, 2019

By Marcie R_1

I am a past client of this provider

He needed extra supervision, especially at night. I just thought we got a decent service.

August 16, 2019

By Beatrice P_1

I am a past client of this provider

They got the right people for us, and we were happy about that. They were good in the office and answered my phone calls.

July 23, 2019

By Anonymous_2191

I am a current client of this provider

She lives with her, so she has allowed her to live as independently as possible in her home. I like the communication.

July 19, 2019

By Jessica K

I am a current client of this provider

They need to improve their response time and communication.

June 28, 2019

By Anonymous_1959

I am a current client of this provider

They just needed to put more attention and skill in getting her to do the things that needed to be done. I feel like a stronger and more positive caregiver who had experience in dealing with people with memory issues. My concern about BrightStar initially was that I didn't feel that they were a good match for my mother due to her memory issues.

June 28, 2019

By Anonymous_1950

I am a current client of this provider

My dad has a catheter and both of the aides were sensitive with helping with that as well as caring for his personal care. They could build a broader and more diverse pool of potential aides.

June 26, 2019

By Maureen W_2

I am a current client of this provider

It enables me to go out while they're here watching my husband. They are very helpful, and they have a very nice atmosphere about them. They're doing well.

May 22, 2019

By Aileen H

I am a current client of this provider

I have peace of mind knowing someone responsible is there, and that the caregiver is a good person. Everyone has been super professional, polite, and flexible. The caregiver is very nice and patient with my parents.

May 22, 2019

By Kathi G

I am a current client of this provider

They have always been able to find us care quickly when we needed it. It is very excellent care. Every person we had is pleasant and makes my mother feel good.

March 21, 2019

By Jennifer P_3

I am a past client of this provider

They made it so my parents could take a breather. They were professional. I used BrightStar at a bad time in our life and I didn't have to explain what I wanted or needed for my father. BrightStar Care just picked it up and did it.

March 20, 2019

By Kevin M_9

I am a past client of this provider

My mother was bedridden, so having someone here was very crucial. The caregiver that we have is outstanding. If we just had her, I would say they're excellent, but we had a different caregiver for a week that we did not like very much.

March 13, 2019

By Carl C

I am a current client of this provider

My loved one is totally dependent on the services. The people are very personable. The aide really engages with my loved one instead of just sitting there.

March 07, 2019

By Larry P

I am a past client of this provider

They are nice people. They got her out of the house and helped her to live her life. I would recommend them because they did what we contracted them to do

February 28, 2019

By Susan J T

I am a current client of this provider

I needed help after a hospital surgery. The caregiver from Bright Star was excellent. He met me at the hospital then drove me home and stayed until I felt secure being at home alone. I gave the company very little advance notice and they still were able to provide an excellent caregiver. I was very happy the the entire experience and would have no hesitation to use the company again.

January 09, 2019

By Dennis H_4

I am a current client of this provider

It just goes back to screening their employees and instructing them on what to do. They could maybe screen their employees. One was very lazy.

November 28, 2018

By Gerry C_1

I am a current client of this provider

My husband gets help, but I do not get any help at all. One of the caregivers left some dishes in the sink, she does not wash his clothes, and she does not sweep.

November 27, 2018

By Marianne V

I am a past client of this provider

They made my life easier by managing my loved one's care because we were not local. They were very responsive, adaptable, and flexible with us.

November 20, 2018

By Annette S_1

I am a past client of this provider

They tried very hard and I know that they would have done anything that I needed them to do for my husband. We had a wonderful young man that came. He was very courteous, kind, and considerate to my husband.

October 25, 2018

By Anonymous_244

I am a current client of this provider

It gives us peace of mind for my loved one. They don't need so much help, but it is good to know somebody is there to watch out for them. We're having trouble finding people to cover things. It seems like there aren't enough people sometimes. The only problems we have are with scheduling.

August 30, 2018

By Joan S_11

I am a current client of this provider

When the aide is here and I am working, I don't have to worry! They are excellent, patient, and they do a good job matching the aide with the patient.

August 17, 2018

By Ellen P

I am a current client of this provider

They have helped me by being very supportive of my needs as they have changed. I would tell them that they have highly responsive staff, and well trained aides.

July 24, 2018

By Elizabeth M

I am a current client of this provider

My caregiver is there when I need them, and the agency has been really good. My caregiver is very good, helpful, and smart. They do everything I want them to do quickly. My caregiver is a person I would want to be there when I'm in trouble.

July 10, 2018

By Amy F

I am a current client of this provider

Having companionship is the most important. It is very personal from the top down. They are responsive and caring.

June 29, 2018

By Love never ends

I am a current client of this provider

From the owner Mark, to all the staff in the office and the caregivers - they are loving caring, helpful and friendly staff. I have been in other agencies near my area in Sparta NJ and by far this has been the best agency I have dealt with After searching for two years to help me care for my loving mother who suffers from Alzeihmers for 7 years now. It has been a blessing in my life to have found them and that they worked earnestly to accommodate my needs with the right caregiver to provide care for my mom. And they were able to provide a staff speaking the same language as my mom who reverted back to her native language. I Thank Mark, Jennifer, Amanda and the rest of the friendly staff to help me make the care of my mom at home possible. May God continue to Bless you and use you to make a difference in this world by spreading love and care for the elderly. Hugs to all of you!

June 07, 2018

By Ruth P

I am a current client of this provider

I would like them to interact with him more. They have helped him the most by preventing him from falling. I would tell a friend that they are very helpful and reliable.

May 16, 2018

By Gregory W

I am a current client of this provider

They've had very flexible scheduling and their nurses are very competent and informative. They're very prompt, reliable, and professional.

April 16, 2018

By James S

I am a current client of this provider

They could get proper scheduling and get the people here. Last night, we waited an hour because somebody didn't come when we were expecting them. They should shape up the things we tell them are wrong, and we need to have the schedule at least one or two days in advance. If there is a problem, they need to tell my wife.

March 22, 2018

By Ray B_3

I am a current client of this provider

They are very friendly and informative, and they always answer their phones. They are very professional. They go out of their way to make sure people are here. The caregiver that comes is outstanding.

March 06, 2018

By Rafaela G

I am a current client of this provider

They need to have the people show up to their shifts. When they come and do what I need, I don't have to do it.

January 25, 2018

By Julia T_2

I am a current client of this provider

My caregiver does a lot for me. She goes all the way with what I need and she laughs with me so I forget about my pain. They help me a great deal. My caregiver helps me and a lot of the time when I don't feel like eating, she tells me to eat because it's good for me. When I do eat, I feel better.

January 22, 2018

By Sue F_4

I am a current client of this provider

The caregiver we have is very good with my mom in terms of care. They are punctual and get along well with my mom. I do not have to spend time worrying about my mom while I am at work. I know the care is being provided.

December 18, 2017

By oMamaCare

I am a current client of this provider

Until Bright Star, our mom's care was a fading comet. Mark and his team were exceptionally welcoming, real, and accommodating. We invited them to meet mom, and unlike other agencies, it happened on schedule, with accommodations, without judgement, and in just one exchange of emails. The wonderfully energetic and engaging caregiver who hauls my mom out for marathon coffee sessions has never failed the bring the laughter and light back to mom's face. We are so grateful to Bright Star, and find it is unique in its mission to fill every family's needs without a list of "no-nos" and "can't-do-thats". The only reason I found my way to this Review site is that I called the office to find out how to get the caregiver a holiday gift. Gifts are not encouraged, so at my insistence, the office sent me this link. Talk about fairness and priorities. Love this company!

December 13, 2017

By Melinda

I am a current client of this provider

The caregiver from BrightStar Care is very nice, accommodating, down to earth, and they make me feel like they're a family member. There are things that I can't do. Like when I go to the bathroom, I can't reach everywhere. I need help getting up a couple of times. It's a lot of help and care.

December 05, 2017

By Anonymous

I am a past client of this provider

BrightStar Care did not work out for us at all, especially their live-in care. We did not have a good experience. The live-in caregivers just sat next to my loved one and practically spoon-fed them. They became dependent on that and went downhill. The caregivers did not do well with keeping the home clean, and my loved one was living in a mess.

November 15, 2017

By James O

I am a current client of this provider

BrightStar Care helped my loved one to feel comfortable and reliable. BrightStar Care was a helpful intrusion on my loved one's life. They would park their cars and come in and out.

October 17, 2017

By Steven K_2

I am a current client of this provider

The staff of BrightStar Care is very friendly and the people they pair you up with are very nice. The services help me meet new people. The caregiver provides me with a lot of options to get thorough my daily routine.

September 28, 2017

By Anita E

I am a current client of this provider

I'd tell people that BrightStar Care's caregiver, that I have, is very down to earth. My caregiver finds things that I lose.

September 25, 2017

By Sylvia F

I am a current client of this provider

BrightStar Care is really constant with their services. BrightStar Care is able to help get me time off, and I can do things while they are with my parents.
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About BrightStar Care Morris County

BrightStar Care Morris County is an in-home care provider serving Cedar Knolls, New Jersey and the surrounding area. BrightStar Care Morris County offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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