BrightStar Care Morris County Cedar Knolls, NJ

Kelly E_2

Without the service, she would not have made it. They provided care at home. The communication was good.

Susan G_33

Their general care and concern for him was most helpful. The nurses were all caring and attentive.

JillH

Marisol , our aid from Brightstar has been with us for several months. We actually don’t know how we did without her. She’s caring and gentle and very knowledgeable. She’s always ready to give care to her patient which is my husband. I’m so grateful to have found bright star and Marisol to help us through Trying time. I recommend Brightstar to anyone who is in need of care for a loved one. They’re flexible and provide a multitude of services. Most sincerely. Jill Hayes

Suhas K

Its been very helpful, but the quality of care that they provide is different day-to-day. Most of the aides have been pretty good, there have been two bad ones, but that is to be expected.

Michelle C_21

It helps me when they come. They call us back.

Lauren _2

They help with daily living. They are very helpful and have a good attitude.

Tom

My father has had a few experiences with Home Healthcare Aids and Crystal is fantastic. He has not always been that enthusiastic about others in the past. The history dates back many years. (as he had a not such a good agency for his late wife.) Additiionally, my wife and I check out the service being provided and we have found Brightstar to be top shelf. How do we know? It so happens that my wife is a home healthcare Aid (a CHHA) in another part of the state and she knows the difference! THANK YOU Crystal and Alana for all that you do. Could not be happier!!

Ellen P_10

It allows her to live at home. I like that they're highly responsive to what you need.

Joe _2

It is helpful to have someone to go to when I have a problem. They are very professional. Everything has been good, and I get excellent care.

Ellyn J

I like that my aide is very caring, gentle, concerned and takes good care of me. I like the person they got me; I love her.

John S_111

They help with cooking and changing. They're on time and take good care of the person.

Catherine E_2

It didn't make dad better, but it helped us through a difficult time. I like that they are responsive to my needs that I needed for dad, the help that they did send was great.

Bette S_1

They have good follow up and communication. They have excellent caregivers.

Amit S

The agency made my experience positive because They provided me what I needed. They are very responsive and give me nurses when I need them.

PJoseph

I think one of the most critical factors for choosing Brightstar was the amenable nature of the directors to provide coverage when we needed it most. The coverage we receive from Andrea is extremely professional - she is not only highly skilled, she is also personable and caring to my husband. She takes here job seriously, always watching over her patient with care and concern since he is a fall risk. She arrives on time, reinforcing reliability. And when she works with my husband she does so with gentle kindness and genuine sensitivity. We interact regularly to discuss the best possible approaches to help my husband with a safe and comfortable environment. The agency has been very responsive to my requests and very flexible to meet our time requirements. When I asked for a change in dates, they immediately accommodated us. Andrea will always look over the area where my husband is walking so as to provide guidance. She has a high standard for movement safety, which is very important for the wellbeing of my husband who has balance issues. She never complains, rather she initiates, anticipates and follows up with corrective recommendations. Andrea is the type of caregiver that gives Brightstar a high rating from my husband and me.

Adrian U

Any issues or concerns I have are attended to. I like that they are easy to get a hold of.

Randy E

They were reliable. They were quick to get someone.

Jill S_13

The agency could check in more often to ensure the proper care is being provided. The aides need to be more proactive.

Mary B_143

It gives us the peace of mind knowing someone is there taking care of my dad and that he is safe. I feel like they are very professional, and they consider the medical needs and emotional needs of the family.

Heather K_3

It's helping to know that there is someone in the home with my uncle and that he's not alone. It takes the pressure off the family. All the staff has been really kind. Both in the office and in the field.

Jeanette V_2

I like that they made us feel comfortable. The women in the office were responsive.

Howard G_5

If we have any questions, we call and they're responsive. They provide good people, they show up and we don't have any issues.

Alfred M_3

Marie was with us 3 times then it went down to 1 time and she was great and very kind. I like that they call and check in to see if we were pleased and we were always in touch with them.

Robert _14

The guy comes and we get the bandage changed and we get it done. The particular individual that's coming here doesn't seem to know much about what he's doing with wound dressing.

Joy B_7

She was on top of things. I liked the person that they sent.

Elaine_1

They help me with showering. I like the way they handle themselves, the people, and my caregiver.

John_7

I don't have to be there as often. The other caregivers from BrightStar Care had a problem with the pets. The lady thought cats held poison and stayed in her room.

Charlene M_3

The services are impactful because they follow up and check on my husband. I like Bright Star Care because they follow up on their workers.

Erika B_1

Last minute I reached out to Brightstar and they responded immediately so he could be in his house. There was one aide in particular that went above and beyond. My dad passed away that morning before that person left. We didn't have them for very long. I wish there was a little more time.

Maria M_22

Same scenario; it did allow me to work. They need to communicate with the staffing on health issues. When you hire someone, they need to know the needs of the client. I was on top of them. Some of them were lazy.

Yvonne N

They took good care of my husband. They supplied the correct amount of information and set things up well.

Greg C_5

They just got us through the transition and explaining everything. We were overwhelmed at first. They had a good reputation and recommendations from healthcare professionals. They are very professional. The home workers and nurses are compassionate, understanding and easy to work with. It was very helpful.

Ingrid M_2

They make breakfast and provide companion care. I like the agency because they are professional.

Anonymous_6802

It allowed us to have more quality time with him not just worry about him. We didn't get high quality nurses or anything, just hard workers.

Anonymous_6773

They told us they would sit down and do a puzzle or whatever, but the first 2 aides wouldn't do that although the one now is doing those things. It would be nice if they gave us a bit of a background and information about the aide that is coming beyond just their name.

Jason_1

The caregiver helped the most by being attentive, caring for the client's physical needs, caring for the family members emotional needs, and being very respectful. We loved the home health aide, Paulina. She was amazing.

Sharon S_27

I have ease of mind that my mother is taken care of while I'm working. They provide a high quality of care at a budget-friendly price.

Anonymous_6408

The woman they sent was really good. Everybody was easy to deal with.

Anonymous_6325

I couldn't do anything without help. BrightStar Care was very attentive.

Ilona K

It was made positive because the caregiver was very strong and loving, she was an angel. I like that they gave me the best person to be my mother's aide.

Karen P_19

The caregiver from BrightStar Care did an excellent job for the two nights he was here. Everything he did and his whole demeanor, empathy, and helpfulness we appreciated. I would highly recommend BrightStar Care based on the aide they sent out and the woman who was in charge of the agency.

Greg M_2

They keep us informed of any changes via email. I like that they are available to get a different aide if ours is absent.

Anonymous_6028

They kept him comfortable. I like that they were very quick about getting back to me. They gave us continuity of care.

Scott M_11

They have helped the most by providing good people. I like that they communicate well and have sent good people.

Anonymous_5991

I needed a lot of help and they provided that. The caregiver was courteous. My caregiver was late all the time and there were a few times she didn't show up.

Mary A_68

I would not have been able to sleep without them. We gave them less than a 12 hours' notice and they accommodated us.

Chris Y

They were present and helped her bathe, dress, and transferred her from one spot to another. I like that they are responsive. The caregivers are really good.

AnnMarie G

It is me that is having a problem. The have good listening qualities.

Cathy M_10

They take care of my mom in a way that we can trust. The caregivers are amazing at her job.

Brian_2

The services were very helpful while the client had it. The caregivers helped the most with just being there to help the client with meal prep. I liked that they were able to work to get somebody in the home pretty quickly.

Anonymous_4782

The caregivers have helped by helping the client with when he needs to stand up, walk, sit on the toilet, and actually go to the toilet. Those are the most important things because I am unable to lift him. I like that they usually get somebody qualified to come here.

Steve R_11

They caregivers are here 24/7. They are good at finding coverage.

Mark P_7

It was excellent, across the board. It mostly helped my dad, because I live 45-minutes away. If someone was in the same situation as me, I would tell them to call BrightStar. We had gotten a recommendation from the social worker. I called BrightStar at 10:30pm, and the process was seamless. We got care the next day.

Jenny M_2

They helped Kathy by staying with her over night. The person I spoke to actually went out to my mom's facility to see what her needs were and what goals were.

Maryanne F

We were able to get sleep while they assisted Michael in the middle of the night. They were accommodating.

Allen G_6

The agency is helpful by giving me a peace of mind and allowing us to go to work. I like that they give me good information, they answer all my questions, and they provide good quality of care.

Joanne F_3

We could not have existed at home at the time without them taking care of the client. We were thrilled with the caregiver, and with how quickly they responded to our needs.

Anonymous_4768

They need to make sure there is coverage. She was bed bound so if there is someone not there in the morning she can't help herself. There needs more communication because they didn't tell me that there was not going to be someone there to help her. They need to do better with the schedule.

Christopher G_6

My mother lives alone, and I appreciate that there is someone there to watch over her. They are dependable and reliable.

Katherine C_4

Someone had to be with him 24 hours a day. He had to be fed, changed, and moved, There were supposed to find me someone else but never did.

Jessica V_1

They send good aides. I can't get along with out them. They get the aides when I need them.

Joseph H_11

The representative was very in-tune with what I needed. I like that they are prompt to meet my needs.

Lewis_1

They could be more available. They have been very prompt.

Rita and Ruth

Our Dad is in need of assistance for 5 hours at home in the morning. Called BrightStar and within a day or 2 the staff was able to find a caregiver for our Dad during COVID. His caregiver is wonderful. She takes such good care of him with his needs, concerns, extremely pleasant to work with and can’t say enough! The staff at BrightStar are right there helping you find your needs for your loved one at any given time. I would definitely recommend BrightStar!

Sloth

Brightstar has been a lifesaver for me in taking care of my mom with dementia. Since I work full time and cannot always be with her, they have given me peace of mind and reassurance that she is in good hands. Great communication from the agency.

Anonymous_4521

They could find a stable caregiver. I would like fewer caregivers to come every week. Consistency would be nice. I like the open communication they have.

Katherine_1

The caregivers help take care of my dad. They bathe and dress him. They are able to help my mom with her dementia. This agency has more staff available during COVID-19.

Thomas P_7

I would not have been able to leave the house without them there. I have already recommended them. They are responsive and listen to my issues and follow up accordingly.

Susan L_22

They did his daily chores and they motivated him. They are very responsive.

Teresa E_2

They were a lifesaver for me, and they were great with my dad. They were able to help me at a moment's notice. They were easy to work with.

Bright H_1

It depends on who is there. Some are amazing that we love. Now that we switched to half day there are less people available. There were a few times we were not able to receive care. I would like that improved.

Danielle V

They are very attentive to details. They are good at what they do and help you through the process.

Karen R_10

This has nothing to do with the agency but rather about Enka. They prepare meals and they give her showers. They have been very good about checking in and billing regularly.

Kathi Greene

BrightStar provides part time care for my invalid mother. The staff provide quick responses to questions and concerns; they always meet our needs. My mother is provided with a caring, competent, considerate, and trustworthy caregiver who is delightful to be around. She arrives on time and if she is unable to come BrightStar staff inform us in a timely manner and provide a suitable substitutes. It give us great comfort knowing that our mother is in excellent hands with her BrightStar Caregiver and I am grateful for the service that we get from them. I think that BrightStar provides excellent value for the cost and I have recommended BrightStar to friends and will continue to highly recommend BrightStar to others who need a caregiver.

Jose S

The most helpful part of the services is the agency being able to provide knowledgeable nurses. I like that the agency is able to find nurses to fill in when my regular nurses aren't available.

Glen L

He was not cognitive for the most part but what Nana did made him very comfortable. They were rather quick and prompt at getting back to me and getting the support that we needed.

Mary G_22

They made her feel comfortable and made sure I knew someone was there for her. They are available and very reliable. They would get back to me right away. BrightStar Care researched what they needed to do and then provided it.

Lisa &

The most helpful part of the care was the bathroom care and changing her to keep her clean. They gave excellent care and if we had a situation where we weren't happy about the care from a caregiver, they were accommodating in a professional way.

Kellie_1

They go above and beyond. They are personal.

George K_10

They help with my medications. I like the way they assign the aides and permit the client to change the schedule when needed.

Patrice H

It varies from aide to aide because some of the aides are more engaged and helpful than others, but I am not there to witness it first hand. They could have more consistent aides coming in so it would be better if they just had two people rotating in.

Dorothy S_16

The caregiver helps with my daily living. They very thorough.

Bonnie R_2

It depended on the caregivers at the time. The caregiver was there when he passed away, but she didn't noticed that he passed away, until she tried to wake him up for lunch. So I am not blaming her, and I don't know if there was anything more she could've done, but I am just surprised that she didn't notice. I would have thought that someone sitting with them, would have noticed that he stopped breathing. I thought it was important that he had a caregiver there for him while he was in rehab. I was really happy with the communication from the coordinator. She had very good communication with me.

Greg B_1

They prepare a meal for her while they are there. They are very responsive to my needs. My mom has been pleased with the aides that come.

Barry FH

The first caregiver Juan arrived on time. It was arranged by the staff for him to be there until the permanent caregiver arrived. Juan immediately went to work making sure the house was set up and ready for my fathers return from the hospital. Even minor things like wiping down the bedroom, bathroom and rewashing the silverware. My wife was very impressed with his work ethic. When my father arrived Juan took over and got him changed and settled into bed. He stayed until the permanent live in caregiver arrived. Juan showed Eli around and got him up to speed on my fathers condition. The next morning Eli quickly established he knew how to take care of my father. Eli got my father up and unto the commode, emptied the catheter, bathed and dressed my father and brought him out to the living room and into his recliner. Not an easy task, because my father is 6-4 and 200 lbs. Eli was up to the challenge. It’s been 5 days and we couldn’t be happier with Eli’s performance. We are very pleased with the care we’ve had to date and also the support of the staff. We had a live in caregiver for my mother two years ago. One of the major issues with my parents was being able to understand them when the spoke. Both Juan and Eli are very easy to understand, which put my father, as well as us, at ease. We would 100% recommend BrightStar Care to anyone needing home care. Barr FH

John M_39

My mother experienced a very abrupt decline and it was a little hard for her, and I don't think they could have done anything more. I felt that they were not responsive to the complaints.

Carl R_3

They have made it positive because they show up on time and do what I ask and more. I like everything about it, I am very happy with the care and they are very responsive.

Rosemary K_1

My loved one doesn't like the services. He's not a happy man. He gets frightened because he has dementia, but it helps me get sleep. They've been reliable.

Alice F_1

They were able to be there for 24 hours a day. My mom did not have to stay in a nursing home, which was my goal. They were very responsive, and most of the caregivers were very good.

Joyce M_6

They help with household chores, getting around, and getting dressed. They are responsive.

Lisa W_8

It has been helpful in the way they care for my mother and interact with her and the family. I am understanding that there is difficulty with getting caregivers.

Jean M_3

She comes in in the morning 4 days a week, and she sweeps the floor. I have wonderful care with my caregiver here, Addie. She does everything for me.

Marcie R_1

He needed extra supervision, especially at night. I just thought we got a decent service.

Beatrice P_1

They got the right people for us, and we were happy about that. They were good in the office and answered my phone calls.

Anonymous_2191

She lives with her, so she has allowed her to live as independently as possible in her home. I like the communication.

Jessica K

They need to improve their response time and communication.

Anonymous_1959

They just needed to put more attention and skill in getting her to do the things that needed to be done. I feel like a stronger and more positive caregiver who had experience in dealing with people with memory issues. My concern about BrightStar initially was that I didn't feel that they were a good match for my mother due to her memory issues.

Anonymous_1950

My dad has a catheter and both of the aides were sensitive with helping with that as well as caring for his personal care. They could build a broader and more diverse pool of potential aides.

Maureen W_2

It enables me to go out while they're here watching my husband. They are very helpful, and they have a very nice atmosphere about them. They're doing well.

Aileen H

I have peace of mind knowing someone responsible is there, and that the caregiver is a good person. Everyone has been super professional, polite, and flexible. The caregiver is very nice and patient with my parents.

Kathi G

They have always been able to find us care quickly when we needed it. It is very excellent care. Every person we had is pleasant and makes my mother feel good.

Jennifer P_3

They made it so my parents could take a breather. They were professional. I used BrightStar at a bad time in our life and I didn't have to explain what I wanted or needed for my father. BrightStar Care just picked it up and did it.

Kevin M_9

My mother was bedridden, so having someone here was very crucial. The caregiver that we have is outstanding. If we just had her, I would say they're excellent, but we had a different caregiver for a week that we did not like very much.

Carl C

My loved one is totally dependent on the services. The people are very personable. The aide really engages with my loved one instead of just sitting there.

Larry P

They are nice people. They got her out of the house and helped her to live her life. I would recommend them because they did what we contracted them to do

Susan J T

I needed help after a hospital surgery. The caregiver from Bright Star was excellent. He met me at the hospital then drove me home and stayed until I felt secure being at home alone. I gave the company very little advance notice and they still were able to provide an excellent caregiver. I was very happy the the entire experience and would have no hesitation to use the company again.

Dennis H_4

It just goes back to screening their employees and instructing them on what to do. They could maybe screen their employees. One was very lazy.

Gerry C_1

My husband gets help, but I do not get any help at all. One of the caregivers left some dishes in the sink, she does not wash his clothes, and she does not sweep.

Marianne V

They made my life easier by managing my loved one's care because we were not local. They were very responsive, adaptable, and flexible with us.

Annette S_1

They tried very hard and I know that they would have done anything that I needed them to do for my husband. We had a wonderful young man that came. He was very courteous, kind, and considerate to my husband.

Anonymous_244

It gives us peace of mind for my loved one. They don't need so much help, but it is good to know somebody is there to watch out for them. We're having trouble finding people to cover things. It seems like there aren't enough people sometimes. The only problems we have are with scheduling.

Joan S_11

When the aide is here and I am working, I don't have to worry! They are excellent, patient, and they do a good job matching the aide with the patient.

Ellen P

They have helped me by being very supportive of my needs as they have changed. I would tell them that they have highly responsive staff, and well trained aides.

Elizabeth M

My caregiver is there when I need them, and the agency has been really good. My caregiver is very good, helpful, and smart. They do everything I want them to do quickly. My caregiver is a person I would want to be there when I'm in trouble.

Amy F

Having companionship is the most important. It is very personal from the top down. They are responsive and caring.

Love never ends

From the owner Mark, to all the staff in the office and the caregivers - they are loving caring, helpful and friendly staff. I have been in other agencies near my area in Sparta NJ and by far this has been the best agency I have dealt with After searching for two years to help me care for my loving mother who suffers from Alzeihmers for 7 years now. It has been a blessing in my life to have found them and that they worked earnestly to accommodate my needs with the right caregiver to provide care for my mom. And they were able to provide a staff speaking the same language as my mom who reverted back to her native language. I Thank Mark, Jennifer, Amanda and the rest of the friendly staff to help me make the care of my mom at home possible. May God continue to Bless you and use you to make a difference in this world by spreading love and care for the elderly. Hugs to all of you!

Ruth P

I would like them to interact with him more. They have helped him the most by preventing him from falling. I would tell a friend that they are very helpful and reliable.

Gregory W

They've had very flexible scheduling and their nurses are very competent and informative. They're very prompt, reliable, and professional.

James S

They could get proper scheduling and get the people here. Last night, we waited an hour because somebody didn't come when we were expecting them. They should shape up the things we tell them are wrong, and we need to have the schedule at least one or two days in advance. If there is a problem, they need to tell my wife.

Ray B_3

They are very friendly and informative, and they always answer their phones. They are very professional. They go out of their way to make sure people are here. The caregiver that comes is outstanding.

Rafaela G

They need to have the people show up to their shifts. When they come and do what I need, I don't have to do it.

Julia T_2

My caregiver does a lot for me. She goes all the way with what I need and she laughs with me so I forget about my pain. They help me a great deal. My caregiver helps me and a lot of the time when I don't feel like eating, she tells me to eat because it's good for me. When I do eat, I feel better.

Sue F_4

The caregiver we have is very good with my mom in terms of care. They are punctual and get along well with my mom. I do not have to spend time worrying about my mom while I am at work. I know the care is being provided.

oMamaCare

Until Bright Star, our mom's care was a fading comet. Mark and his team were exceptionally welcoming, real, and accommodating. We invited them to meet mom, and unlike other agencies, it happened on schedule, with accommodations, without judgement, and in just one exchange of emails. The wonderfully energetic and engaging caregiver who hauls my mom out for marathon coffee sessions has never failed the bring the laughter and light back to mom's face. We are so grateful to Bright Star, and find it is unique in its mission to fill every family's needs without a list of "no-nos" and "can't-do-thats". The only reason I found my way to this Review site is that I called the office to find out how to get the caregiver a holiday gift. Gifts are not encouraged, so at my insistence, the office sent me this link. Talk about fairness and priorities. Love this company!

Melinda

The caregiver from BrightStar Care is very nice, accommodating, down to earth, and they make me feel like they're a family member. There are things that I can't do. Like when I go to the bathroom, I can't reach everywhere. I need help getting up a couple of times. It's a lot of help and care.

Anonymous

BrightStar Care did not work out for us at all, especially their live-in care. We did not have a good experience. The live-in caregivers just sat next to my loved one and practically spoon-fed them. They became dependent on that and went downhill. The caregivers did not do well with keeping the home clean, and my loved one was living in a mess.

James O

BrightStar Care helped my loved one to feel comfortable and reliable. BrightStar Care was a helpful intrusion on my loved one's life. They would park their cars and come in and out.

Steven K_2

The staff of BrightStar Care is very friendly and the people they pair you up with are very nice. The services help me meet new people. The caregiver provides me with a lot of options to get thorough my daily routine.

Anita E

I'd tell people that BrightStar Care's caregiver, that I have, is very down to earth. My caregiver finds things that I lose.

Sylvia F

BrightStar Care is really constant with their services. BrightStar Care is able to help get me time off, and I can do things while they are with my parents.