(800) 558-0653

Home Instead - Chelmsford, MA

139 Billerica Rd, Chelmsford, MA 01824

(800) 558-0653

Verified Partner


(14 reviews)

Offers Home Care

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Reviews of Home Instead - Chelmsford, MA in Chelmsford, Massachusetts


(14 reviews)



    May 13, 2024

    I am a past client of this provider

    Our need was unexpected and immediate when our elderly mother had a debilitating fall that left her suddenly weak and infirmed. Before leaving the ER our call to Home Instead was answered by a live person. The next morning when our mother’s in-home care needed to begin immediately I had already been contacted by Donna. She was outstanding in facilitating the needed care and introducing each of the kind and compassionate CarePros who never left us hanging for the hours we needed scheduled care. The implementation of the service program was seamless and not stressful.



    May 1, 2024

    I am a past client of this provider

    In home sr caregivers. I was referred when my mom suddenly became ill and I had to move in with her. I would have been lost without the support and assistance from Donna and her team of caregivers. One more kinder than the other. Donna stayed in touch to guide me through the process and stayed connected throughout the many weeks I needed services. It’s a difficult journey and the team did everything to help.

    Lisa L


    April 2, 2024

    I am a current client of this provider

    My sister-in-law referred us to Home Instead for assistance with my Mom, who lives with me and who needed personal care after a fall and related fracture, as well as companionship as she has dementia and does not like to be alone for any length of time. Donna has been wonderful in matching my Mom with compassionate and attentive care providers over this past year since they started providing care. The agency has also gone above and beyond in arranging weekend care shifts when we've needed that on occasion. Mom's caregiver is kind, attentive, a problem-solver, and always has a positive outlook - my mother really enjoys her company at home and out on errands in the community.



    March 31, 2024

    I am a current client of this provider

    After careful consideration as to what agency to use for my husband's on-going care, we decided on Home Instead. And, it has turned out to be a very wise decision! Our Home Instead care team, especially Donna and Terry, were extremely helpful with getting us set up with the appropriate Carepro(s). In addition, they both continue to be very supportive and responsive to our needs. As far as the aides go, not only are they are a great fit but also very professional, knowledgeable and personable. I feel comfortable leaving the house to do errands etc. because I know my husband is well looked after. I highly recommend Home Instead to anyone who has a loved one who needs assistance and personal care in their daily lives.

    Tom H


    March 29, 2024

    I am a current client of this provider

    My wife, who has dementia, has been a client of Home Instead Chelmsford for 3 years. Our experience with Home Instead during this time has been excellent. I initially contacted Home Instead based on recommendations from fellow members of a Zoom-based support group I belong to. We required caregiver help at first because my medical condition made it difficult for me to provide the home care my wife needed. Now, my situation has improved but she needs more care. Home Instead caregivers have made it possible for us to continue living in our home of 57 years. The caregivers assigned to care for my wife have all been top notch. We have not had a single problem with any of them. They are all skilled, loving, trustworthy, and compassionate people we can rely on. Our relationship with my wife’s primary caregivers is such that they now seem to be a part of our family. We’ve also received great support from the people in the Home Instead Chelmsford office. They ensure that we meet with each of my wife’s potential caregivers before they are assigned to her. They have responded promptly to each request we have made. They communicate well. Whenever unexpected schedule changes have been needed, for example if a caregiver became sick, they’ve worked hard to find a replacement. I can depend on them to do whatever they can to provide the care my wife needs. I am very, very happy with the services Home Instead Chelmsford has provided to my wife and I, and highly recommend them and the entire Home Instead organization.

    E Dupuis


    January 20, 2021

    I am a current client of this provider

    Terry and Donna were so helpful getting me set up with the right caretakers for my mother. Our main home health aide is like part of the family. She helps my mother with personal care and keeps her company. She engages with my mom, who isn't very talkative these days. My mom enjoys her company! I don't have to feel like I'm abandoning her when I go to work or do errands. Home Instead has been a godsend.



    December 27, 2020

    I am a current client of this provider

    Home Instead was able to match us with a caregiver on very short notice. Our caregiver was prompt, pleasant, and helpful.



    February 22, 2020

    I am a past client of this provider

    We needed 24-hour care urgently for assistance settling my father in at an Assisted Living facility. Home Instead was able to support us, both my father and his family, during this time of stress. Terry and Donna made sure that my dad had the required coverage scheduled and they personally met each one of their caregivers at the facility on their first shift to make sure the transition went well between caregivers and with the facility. I was given updates regularly, and when concerns were raised by their one-on-one caregiver I was informed immediately. When my dad was later transferred to a nursing home, Home Instead again supported us with one-on-one caregivers to help with adjustment to the new situation. Their caregivers helped make the move successful. Donna and Terry really went above and beyond to answer my questions, too. I felt supported as the decision-maker, and I felt relieved that my father was in good hands.



    February 7, 2020

    I am a current client of this provider

    Where do I start? We have been with Home Instead for 9 years. We had the same provider home care companion for the 9 years…obviously that speaks for itself. Dealing with the Chelmsford office was always smooth and we felt the kind caring support from everyone.



    July 29, 2019

    I am a past client of this provider

    My mother needed in home assistance and we chose Home Instead Senior Care Chelmsford, Ma. The staff in the Office (Donna and Claire were fantastic ( always available to help whenever I called with and issue or required a change). The home care personnel were the best. They not only took care of the things that my mother could no longer do - shopping, light cleaning, preparing meals - taking my mother to her doctor appointments, checking to make sure mom took her medicines; they also became good friends with my mother - talking to her, doing puzzles with her, watching television with her, taking care of mom's cat (which was not part of their job description). My mother looked forward to seeing them and was always little happier after they left. If you have family members that live in the Chelmsford area and they require in home services, I highly recommend you talk with someone at Home Instead Senior Care Chelmsford, Ma.

    Nancy P.


    July 8, 2019

    I am a past client of this provider

    I honestly can not say enough about Home Instead! My mother in law was living with us and quickly became unable to care for herself while we were at work. Donna and Terri came out and were wonderful. They explained all the services they provided and spent time speaking with my mother in law. We hired them and their staff was just as wonderful as they were. They took my her shopping, went for walks and made her breakfast and lunch. They were caring and loving to her and stayed in touch during the day via text. They were never late and any questions we had were answered immediately. If you have a loved one that needs care this is the place!!



    June 3, 2019

    I am a current client of this provider

    As a long-distance caregiver for a parent with Alzheimer's, who has since passed, and the other parent who needs daily assistance, I can't, and don't want to imagine, life without the daily support of a Home Instead companion/caregiver. Finding the right caregiver isn't always easy, but the Home Instead staff did a great job. The present caregiver has been helping our loved one for more than four years. This includes driving to/from appointments, shopping, and helping at home. When we've needed to extend the hours, Home Instead has accommodated. We feel so blessed to have her, and the Home Instead team on our side.

    Phil G


    May 7, 2019


    My mom was in need of immediate care due to a short term health issue. I called Home Instead in Chelmsford and Donna was very responsive to my request even though it was very short notice. What started as a short term care turned into more frequent home visits by Home Instead. All the Aids were very caring and attentive to my Mom's needs, whether it was cleaning the house or making meals for my mom, they always took care of her. They also brought my mom to many different appointments ranging from medical to beauty salon where they made sure my mom received the service she was there for. I would highly recommend Home Instead in Chelmsford.



    April 8, 2019

    I am a past client of this provider

    I was skeptical about strangers coming in to care for my mother, but Terry, Donna, and Claire (in the office) were very easy to do business with. My mother’s caregivers (Farouk and Sophia) were extremely caring, compassionate with my mother, and our whole family. I would recommend anyone to contact this office for help with home health care!

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    Services and Amenities of Home Instead - Chelmsford, MA in Chelmsford, Massachusetts

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Chelmsford, MA in Chelmsford, Massachusetts

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Chelmsford, MA

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