CARING STARS WINNER
7650 1st Pl, Oakwood Village, OH 44146
4.8
(87 reviews)
"Home Instead's logo includes a small phrase, “to us it’s personal”. One might think that is something to catch attention and may not really believe this is the case. My experience with Home Instead has proven that this phrase couldn’t be more accurate. Home Instead has taken care of Jo, my mother for several years, who is now 97 years old. Unfortunately she has reached the point where she needs 24/7 care and has been moved to a nursing facility. All of the caregivers from Home Instead have gone above and beyond the call of duty, even stopping to visit her on their own time as well as communicating with me to keep me informed of her activity. Since I live in Texas, this service and caring attitude has been a tremendous service and helped with my peace of mind. Eileen F., Client Care Manager is an example of the phrase. “to us it’s personal”. She has rushed out to my mom in emergency situations just from the good of her heart. She has been so greatly helpful and kind to my mom as well as toward me. My mother’s latest primary Home Instead caregiver, Lyn, is simply a gem… an angel in disguise. She is not only genuinely caring, she has put her mind to what was the best way to care for my mother’s needs. As we increased needed hours for my mother, Patricia H, a past caregiver of hers came on board again, displaying incredible compassion for my mom. Olivia and Flonnie recently began caring for her as well… again, displaying sincere, mindful caring. "
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