BrightStar Care Oak Brook

Offers Home Care

58 Reviews
Call (800) 973-1841
BrightStar Care Oak Brook (800) 973-1841
Hcp cert

Reviews of BrightStar Care Oak Brook

58 Reviews Write a review

Home Care Reviews for BrightStar Care Oak Brook

August 16, 2019

By Joseph B

I am a current client of this provider

They do things that are not too easy for me to do. They go to the store. They clean the house and do the cooking. ` The quality of people that they send is great. Most of them are really good. Some are a little late, but I am happy with them.

August 07, 2019

By Keith T_2

I am a past client of this provider

If they had a better vetting process with some of them, that would be good. They are dealing with dementia, and some of them didn't have any experience with that. We had a different person every time, and some people were good, and some were not. One of the girls was taking pictures and looking like she was going to take some things. One of the girls couldn't lift her up when she fell. Some of them were really good, though.

July 08, 2019

By Carol W_3

I am a past client of this provider

The agency stayed in contact and communicated with us as we needed. We thought that the quality of the personnel was outstanding.

July 08, 2019

By Henry _1

I am a past client of this provider

The professional health care services that they provided were helpful. The professionalism of most of the nurses is great.

July 08, 2019

By Deirdre B

I am a current client of this provider

They have helped me the most by coming and staying with my husband while I have an appointment. I appreciate the way they handle things.

July 08, 2019

By Chris R_3

I am a past client of this provider

It helped tremendously for us because I am out of town. After we let the person go, she went behind BrightStar Care and started working for them individually, and I didn't appreciate that.

July 08, 2019

By Christina _1

I am a current client of this provider

They have provided me with care providers. I usually do not deal with them directly. It is usually through Bright Horizons. I have had a number of caregivers and they have all been great.

June 20, 2019

By Mary L_15

I am a current client of this provider

They are very helpful. I can't do much, so it helps me to relax in the morning. I like to have someone steady. They shift people, and I have to tell them where everything is. They should train them to cook breakfast things better. I wish I could do more myself, but I need help. It's helping me a lot.

June 20, 2019

By Susan L_16

I am a current client of this provider

My father needs help doing things, like eating and dressing. They've been there, and we've had no falls. They've been very helpful. They've been very good. We haven't had any issues, and my parents have not complained.

May 07, 2019

By Carolyn B_3

I am a current client of this provider

They put up with all of of my loved one's shenanigans. They work together well. I have recommended BrightStar Care already because they are very friendly. We have had a great experience since the first day they have come out.

May 07, 2019

By John D

I am a current client of this provider

They are helpful, and I don't have to worry while they are here. They are able to do anything that I need.

April 05, 2019

By Debbie C_6

I am a past client of this provider

They helped my father be mobile, and they got him up and down. They also gave him privacy for the family. I already have recommended them. They were able to get help for me within 24 hours, which was amazing. All of the people that came were all really sweet and caring.

April 04, 2019

By Jennie G

I am a current client of this provider

We are very happy with with the caregiver that come. They take care of my loved one's needs. They are kind.

March 13, 2019

By Gary H_9

I am a current client of this provider

I'd like them to follow the directions that are left for them. I've left very specific instructions about where things were, and after explaining things to the first caregiver, there was absolutely no effort made to communicate that information with the other caregivers. I'd like people who would provide care and don't just observe. I'd like to have some continuity in the caregivers and not different ones every shift.

March 13, 2019

By Sandra G_3

I am a past client of this provider

I don't think they could make my life easier. They were very good with my husband and gave him his baths, so that was helpful. They were usually on time so that was a plus point. We liked the care as long as we had it. I just liked the care and it was convenient at the time.

March 05, 2019

By Anonymous

I am a current client of this provider

It's helping my loved one do the things that they need help with. Some of their caregivers don't seem to know what to do when they come over. They'll just sit and not take any active role in what they're doing.

February 07, 2019

By Dalaine F

I am a past client of this provider

They helped my loved one with self care like cleaning, changing, and transferring. I liked the consistency of the caregivers.

February 06, 2019

By Mary E_6

I am a past client of this provider

They sent out loving and caring people to watch over my mom during hospice. I liked the ease of scheduling someone, the promptness of their arrival, and the quality of the people who came.

December 06, 2018

By Darlene M_2

I am a past client of this provider

They gave me directions on what to do.

November 12, 2018

By Lynn S_4

I am a past client of this provider

When they showed up it was great. They need to communicate better and shown up for the administration.

November 08, 2018

By Lisa C_3

I am a past client of this provider

They help her be more independent. They provided a CNA for my mom.

November 05, 2018

By M_1

I am a current client of this provider

She had major surgery and has rheumatoid arthritis so she can't bathe herself or do laundry or go shopping. She wanted to stay in her home and these services allow her to stay in her home. I live far away and I would've had to take off work and go and help with my mother. My mother is in a lot of pain and they are able to help her. She is very grateful for the services. The majority of the caregivers are really good at scheduling and working out the hours.

September 28, 2018

By Arlene _1

I am a current client of this provider

They have given me more time to do other things while they care for my loved one. I would recommend them depending on the caregiver they send. The one I have now is wonderful.

September 28, 2018

By Kristin _1

I am a past client of this provider

The service helped everyone in the family not stress about our loved one healing. The caregivers paid attention to detail and were very helpful.

September 28, 2018

By Anonymous_91

I am a past client of this provider

They were understanding of the things my loved one was going through and a lot of the caregivers had worked with patients that needed similar care before. I had negative experiences with the staff and scheduling the caregivers.

September 24, 2018

By Ann _1

I am a current client of this provider

My parents don't ask the caregivers to do things, and they need to be asking the caregivers to provide meals. The provider needs to show more initiative. They are very accommodating, such as with changing an appointment, and I can always reach someone.

September 20, 2018

By Corinne M_1

I am a current client of this provider

It allows me some time to get out of the house. So far, we have really like them and we have a constant caregiver.

August 16, 2018

By Mary C

I am a current client of this provider

It is really mandatory for him to have one on one care. It has enabled us not to have phone calls that are negative and it is helping him have a successful placement. They need to pay higher salaries to their employees so that they stay longer and are more invested.

July 26, 2018

By Clark F

I am a current client of this provider

It was comforting to know that someone was there to watch my wife when we couldn't. The people were very nice and we liked them.

July 24, 2018

By Anonymous

I am a current client of this provider

They give me peace of mind. I like the flexibility of the schedule.

July 16, 2018

By Judy M

I am a current client of this provider

The services allow me to leave my house. They give complete services, they always answer the phone, and it is easy to get people. They have an available staff.

June 21, 2018

By Anonymous

I am a current client of this provider

The caregivers know what they are doing. I like that the caregivers are dependable and make sure that someone fills the time that I request.

June 20, 2018

By Thomas L

I am a past client of this provider

There were some very outstanding caregivers and some were truly awful. They were able to accommodate my needs almost immediately. They stepped up to get people for us overnight.

June 07, 2018

By George H

I am a past client of this provider

They got me to my healthcare provider and then back home.

June 06, 2018

By Mike M

I am a current client of this provider

It allows me to do things I wouldn't otherwise be able to do. They've done what they said they would do and the people they sent out have been very good.

May 24, 2018

By MaryAnn Z

I am a current client of this provider

Their bedside manner is helpful. They are all equally knowledgeable, sympathetic, and assuring. They are very reliable and knowledgeable. They are easy to work with.

May 22, 2018

By Carissa C

I am a current client of this provider

They have helped him the most by allowing him to live at home and not in a nursing home. They are very reliable, and I have gotten really good care from them for my father. The caregivers have exceeded my expectations.

May 08, 2018

By Anonymous

I am a current client of this provider

It seems like they are doing an alright job. They take care of my loved one for 24 hours who is completely dependent on their care. I was supposed to hear back from them for a permanent caregiver for the weekend, and it's been a couple of months.

April 25, 2018

By Anonymous

I am a past client of this provider

Three out of the four caregivers we had were not helpful at all. The first caregiver we had was very helpful, engaged, willing to help, and caring. The other three were not engaged, not willing to help, and not willing to do anything but sit there.

April 05, 2018

By Geroge K

I am a current client of this provider

You should make sure you get the right person from BrightStar Care to care for you. They do chores.

March 27, 2018

By Maria D_4

I am a current client of this provider

I have never had any issues with anyone in the company. I work and I know someone is at the house taking care of her. It helps knowing what is going on when I am not there.

December 14, 2017

By Christopher K

I am a current client of this provider

BrightStar Care pays attention to detail. BrightStar Care's services allow me to have peace of mind.

December 01, 2017

By Amber A

I am a past client of this provider

BrightStar Care's price is too high. It would have been more of an impact if BrightStar Care had sent the same caregiver. I would have liked to have more of a relationship with the caregivers.

December 01, 2017

By Evelyn H

I am a past client of this provider

I know that there was an issue with a person being late one of the nights, and there was no one to cover the shift when their's was over, so a caregiver just left. BrightStar Care was only there for a few days, but they made my loved one's life easier because they were able to watch him.

November 14, 2017

By Pam S_3

I am a past client of this provider

BrightStar Care is very accommodating with short notice, and their caregivers are very good. I live two hours away from my father, and BrightStar Care's services meant that I didn't have to come down to be with my father.

November 10, 2017

By Lisa D

I am a past client of this provider

BrightStar Care needs to have better communication, and make sure that their rules and regulations are in force and effect. Their caregiver training is poor and the phone etiquette is lacking. I liked that my uncle wasn't alone. The caregiver was in the room when my uncle took his last breath, and that was a great peace of mind for me. Without BrightStar Care, we wouldn't have been able keep him in his home, which is where he wanted to be.

November 03, 2017

By Lisa M_1

I am a current client of this provider

BrightStar Care are very accommodating to the amount of hours you need. BrightStar Care gives my loved one proper care I might have not addressed.

October 23, 2017

By Ted B_2

I am a current client of this provider

The first caregiver BrightStar Care sent me fell asleep within the first few hours. I had to babysit, so BrightStar Care certainly did not make my life any easy.

October 17, 2017

By Christine K_1

I am a past client of this provider

We had a lot of caregivers that would give us different directions on how to do the care. Some caregivers were good, and some were really bad.

October 12, 2017

By Kari C_1

I am a current client of this provider

BrightStar Care always has a RN involved with the plan of care. They are regulatory in making sure there is quality care.
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About BrightStar Care Oak Brook

BrightStar Care Oak Brook is an in-home care provider serving Oak Brook, Illinois and the surrounding area. BrightStar Care Oak Brook offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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