BrightStar Care Oak Brook Oak Brook, IL

Lynda Fergus

We’ve had Bright Star for home care for my 91 year old Dad a few hours a day and I can’t recommend them enough. Nancy has been with us over a year. Recently my Dad lost his partner of 13 years from cancer. Nancy made sure my Dad saw her every day for weeks while she was in hospice before passing away. It was just one of the many special ways she cares for our Dad and we appreciate her every single day. Nancy is away for a week presently and we have Kristen. I could tell she was special the minute we met. She’s making Dad special breakfast smoothies and listening as he grieves for his partner who recently passed. These special women are shining lights caring for Dad and his home while bringing our family such peace of mind.

Giselle

They were there whenever I needed them to make my experience positive. I would recommend them because they got me care quickly.

Ken S_7

The agency has shown that they truly care about us. I like that they cooperate with us.

Meagan G

It is nice, especially at night, to do the laundry and watch him. I like that they are flexible. If I need to cancel or rearrange things, they are adaptable.

Akbar A

We could schedule someone within 24 hours of needing them. It was very convenient.

Patricia W_36

They are most helpful in every area we can think of. My experience with the person I have has been very good.

Sandra F_12

They've helped me the most in terms of peace of mind. Knowing someone is able to care for him is a relief. I like that they've been solid and dependable.

Dawn G_2

My mom is 90, and we really appreciate their help around the house. The women that have been sent to help my mom are awesome. We really prefer Vera.

Anonymous_1709733343

They were there to provide respite care. They did a good job.

Sheila R_3

We tried to get other help before, and the caregiver made him feel very comfortable in his last days. They are very reliable and have a large pool of caregivers.

Joy B_8

They helped me the most, really, because they were able to do things like changing her diapers and doing the things that a daughter doesn't necessarily feel comfortable doing. They helped me during a very difficult time.

Beverly S_23

They've been able to help them get around and moving. They help with personal hygiene, like showers. We had some issues with people showing up on time or showing at all.

Elaine B_10

I like that they have helped me get dressed and do some cleaning. I like some of the ladies that have been here.

Joe G_12

They are very understanding about changes that needed to be made. They are super flexible. I like that they are local, and they understand the area that each client.

Chris P_11

The caregiver is attentive to the patient and makes me comfortable to leave them alone if I have to set away. I like the agency the caregiver I have is reliable.

Kathy B_44

The reliability is so important to us. The reliability is very important. Everyone is so nice and friendly.

Judy _4

They are taking good care of me and provide what I need. They are friendly and competent.

Joan P_15

I like the high-quality care for my dad, listening to him, and building a relationship with him. There was some inconsistency in the number of caregivers we had and a lot of patchwork.

Ron P_6

My mom has passed already. I really like some of the staff and the people there.

Matt B_3

The services have been positive because the caregivers are consistent. I like BrightStar Care because the caregiver is nice.

Lee _2

The fill me in about what my dad is doing every day. The girls who have been watching my dad have been very helpful and do more than I thought they would.

Joan W_25

They've been there when I needed them to be. So far, the caregivers have been nice and met my needs.

Jeanne R_3

I needed them, I needed help. I liked all the people that came in, even though I had a variety, I did not have a problem with any one of them.

Lorne _1

It helps. They pay attention to the list we make up. We are very satisfied with them. They are caring and friendly and compassionate.

Amy H_19

I like that they got people out there quickly. I like that they were able to get someone right away for my dad.

Richard M_48

They've helped the most by just getting his medications in order for the week. They're dependable and responsible, and they keep in good communication.

Joan B_23

They are a tremendous help for us, we are both in wheelchairs. I have regular caregivers that are excellent.

Susan L_16

They take very good care of my brother. He is always clean and well-fed. I like that they have been very responsive. Their caregivers have all been good and if we had any issues with them, they corrected it. We have had mostly very good ones.

Diane _9

The caregiver is fantastic. She comes and does wound care. She does a lot for me if the caregiver is not here yet. I cannot get out of bed so I really needed help and I saw their commercial and tried them.

Mary D_49

It has made it positive for me so I can go places. I like that all the girls were wonderful. They were super.

Louise N_2

They listen to her if she has any issues. We have used them several times, one time overnight, and recently trips to the hospital.

Anonymous_6183

They helped my mom stay in her house and be independent. The caregivers were very loving and careful.

Nancy K_19

It makes a big difference for the client because she needs a lot of help. The people are really nice.

Faisal S

They help me have time to do things. I like them because they are caring.

Jennifer F_6

They were very professional, helpful and good at what they did. The flexibility of their schedule to provide care was superior to anybody else.

Anonymous_6691

It might be an impossible situation, if I see something I would let everyone know. I like that everybody is really nice, lovely people.

Karen R_20

Now that we have 24/7 care, it's taken a burden off of us, and it's helping her. She's accepted that there is someone in the house at night to help her, finally. They are understanding and receptive to our needs.

Anita _4

The caregivers take her to the grocery store, so we are able to have more visiting time with her at home. I have recommended them to my friend. The flexibility and scheduling stands out.

Anonymous_6689

They took care of the night shift at the facility to make sure that my mom was comfortable, which was good. I only had one caregiver that I wasn't pleased with in the 4 different caregivers we had, so the services were good.

Monica _1

She has greatly improved with the PT and the OT from the time that she been with them. It takes a while for the caregivers to get there to the home.

Laura B_30

I love the care that they provided. I like that there is no bad things I can say about them.

Victor C_2

They help me with things like moping the floors and washing the clothes and folding them. They made my bed once. I like that they are providing the services I need when I need them.

Lisa C_3

They made my life 10 times easier knowing my mom would be safe in their care. They are accountable, and professional, and the staff is super nice.

Judi G_1

I'm grateful for them because we would've fallen apart otherwise. They were there for my mother in her last days.

Nancy M_52

It's been hard to have someone come every day. However, I know it is a necessity right now. It has certainly helped us. I would like to have the same caregiver to come every time. I also wish that they had more initiative to do things on their own.

Janet F_17

Having the agency around is helpful because they handle the morning time by showering, feeding, and taking care of my son. I would recommend the agency because they people that have come out here have all been really high-quality.

Susan P_24

On their good days, my parents appreciated the care that was in place. For me it was how easy it was to schedule and to have caregivers at the last minute, they were very accommodating. I'm grateful for the nurses that would work with my parents when they had COVID-19.

Anonymous_4603

They try to send in the girls who have done a good job for me. The service is nice to have someone come in and do things for you.

Janet _4

I don't use them daily, but I use them a few times a week. I've dealt with them a few times, and they fix problems.

Anonymous_5927

We wouldn't be able to live without the services. They make a huge impact on our daily lives. I like the nurse that comes. ordered supplies, rearranges schedule. We've really liked the caregivers that have been sent from the agency.

Anonymous_5761

BrightStar did everything they could for my dad. He wasn't receptive to having a person in his home. It wasn't BrightStar. BrightStar helped us the most when my dad had come from the hospital and couldn't function independently. We needed 24-hour care because I couldn't watch him all day. BrightStar's prices were very expensive. That was the key. I know that's hard to change. That's the only thing I'd like to see get better.

Stephanie _7

She wanted to be on her own and wanted them to work. They need to communicate within themselves.

Karen D_14

The caregiver is outstanding. They are professional.

Tom K_13

They made it a lot easier for me to be able to get out of the house. I really like that they know there stuff and they are good people.

Ken K_6

They are well informed and take care of our needs. They are pretty quick with everything and the service was great.

Bridget C_1

We didn't have them for very long, and they did what they were supposed to do while they were here, but we didn't need them as much as we thought. I liked that they were really responsive and set up our care very quickly.

Patricia S_41

They showed up and were pleasant and took care of my husband's needs. They filled our needs and very responsive to whatever we needed.

Shelia L

They were compassionate about how she was feeling, and they looked after her. They provided a high level of care, they were patient with her.

Sadaf K

It is a bit expensive, but it helps a lot. They provided quick services. They are so many people coming. My sister who was there all of the time. There were some that were more caring than others. They could be better trained.

Simone K

They take care of my husband. The caregiver is great. He knows how to work with him. They are easy to work with.

Dragan D

It makes my life easier, I know that people are taking care of her. I've been pleased with the service.

Donna W_13

Them being here is a huge help to me. Their process was quick and easy and they are good about getting things done.

Joe E_3

They come in and change and feed her. It gives me time to do my life. They have been great. Our caregiver is great too.

Sharon G_8

It helped me a lot because someone was in the house with my sister. Some of the caregivers were good and some weren't as good. All of the caregivers were adequate. They were meant to check my sister's CPAP machine every half hour, and I don't think that was done.

Dominique S

I would like more consistency with the caregivers. They have great flexibility and availability.

Dennis S_15

It did help for sure. They were good. They were always on time.

Lynn D_10

The people that they employ were fabulous. They had high quality people. They are attentive and on the mark. They responded to our needs, they adapted to our situation.

Robert R_38

They relieve my wife from having to get me up in the morning. They could have a consistency of staff so you can have the same people throughout the week. I know that's hard to do but that would be a good goal to achieve.

Anonymous_4761

The daytime caregiver was very efficient. She would automatically vacuum without me asking. The overnight care was not checking in on her. We were disappointed with the overnight care. My mom said she called for help and the caregiver fell asleep. She had to blow her whistle before someone came in. I felt that they should be checking on the patient every half hour and they should be awake.

Robin R_11

They attended to the patient's needs as well as they could. They are conscientious, accommodating, and sensitive.

Antonio S

They could prepare people so they'd know what to do from the beginning. There was an instance where I actually had to help the caregiver do what she was supposed to do. One of the times, they weren't aware of the situation and didn't know what they were supposed to do.

Chris S_14

It's given me the ability to get out of the house and has given me freedom. I've already recommended them. The employees are marvelous.

Katherine J_1

I like how the caregivers engage my father. I like the individual service.

Anonymous_4585

They could help him with his transfusions. They are really responsive and I can ask them questions.

Leigh D_1

The fact that they were there and gave us peace of mind. I like the people who came, and their availability and flexibility.

Carolyn B_3

The services have been a high impact because they help Daniel stay at home with me. I have recommended BrightStar because the owner is very kind to talk to and has given us good caregivers for Daniel's life. There has been issues, but for the most part, they are helpful.

Nancy B_37

They have someone here for me. That gives me a break so that if I need to go into my room or do chores I know that he is being taken care of. They give me a mental break. Our caregiver has been amazing. It is hard she knows how to handle my husband really well. They have a very good rapport. If I have to go do an errand she reports to me how she is doing which is good. If she has a question she always calls or texts me. We have been really happy.

Carissa C

He is able to stay home and see his grandchildren. I like that I can be guaranteed someone to watch my dad.

Anonymous_4207

It has been a relief to have people here and help with my brother. It is a very well-thought-out system. They are highly recommended and flexible.

Dawn _2

They helped the most with communication. They filled in some of the shifts for another agency, but then I hired them as nursing care for the last few days because the other agency was unreliable getting us staffing.

Elizabeth W_6

They get my loved one up in the morning and it's one less thing I have to do. One of the caregivers quit 2 hours before there were about to start, but we got that all figured out.

Jill W_4

Just knowing that the client is in good hands and that she is receiving good care is worth its weight in gold. The caregivers we have received have been excellent. They are very receptive to the information we share, and they share a lot of information with us.

Robert M_29

I would like to have the same person. They constantly switch girls to come out and take care of me.

Patricia S_28

Some caregivers didn't click with the client and our family. Certain caregivers went above and beyond, but others were just not as good.

Donald _3

They provided someone to be around so she has someone to socialize with and talk to. The schedule was easy. I liked the people they sent too.

Mike M_14

They provide excellent care and good caregivers. I like that the hours are flexible and they guarantee that they will cover the shift. They are dependable. So far all of our caregivers have been great.

Carolyn J_4

They are friendly and accommodating. They provide all the services that I need help with. My two caregivers are great for me. They take care of me.

Deirdre B

They are efficient and they know what I need.

Elizabeth L_8

He's comfortable. Every time Brightstar leaves, they leave him in comfort. I like the attention and care that they we get from Katrina.

Anonymous_3818

The caregivers interactions with Sherrill have made a difference for her. I like the caregiver.

Jean R_2

The services allow my mother to be in her home which makes her easier to deal with. It would be very difficult for her to go to a nursing home. The office that I have worked with was very good.

Donna D_17

You got her from her death bed to walking again without a walker. We never thought she'd leave the hospital. They're on time, they were there for my mom. Being a CNA I've seen some bad workers, but everyone you guys hire well.

Costula (

He is always on time and asks questions to see that everything goes well. I see Angel and he makes me feel safe and he does a good job.

Valerie P_2

I haven't used them much this year yet, but last year when I did need them for CNA work I expected them to just come and watch my husband, but she offered to do laundry, gave him a sponge bath, which was real helpful. In general they are professional and willing to help. They have no problem with knowing what they are supposed to do.

Caryl L

They could have every person they send, be of the same caliber of skill. I like that they have good quality caregivers working.

Alice G_7

There is nothing to improve on, but we haven't been with her long enough. She helps him get a bath and do little exercises.

Clementina

They run some errands for me. Everyone I have met has been very friendly and helpful.

Mary L_15

It helps us to have someone in the morning, but half of them don't know how to cook eggs or anything. They should send me the girls that I like or want rather than a new one all the time because then I have to go through showing them where everything. I like it when I can have a girl more than one day.

Nancy H_15

They could not really have a greater impact on his life. They did help him by being attentive to his needs. I liked that the caregivers seemed quite involved with the case. They seemed to know what was going on and cared.

Louise W_2

They managed my loved one's medications. The caregivers were very knowledgeable about medications.

Anonymous_2899

They help the most with his bathing and shaving. I like that they call if the person is running late or will not show up.

John D

I am in another state, and it would be a big job to go there. This way, I don't have to do that. I found that they were good at overseeing her so that I don't have to worry about her.

Bernice M_1

What she needed was for someone to be there overnight and not to get too frantic or anxious. They bill correctly, and they didn't overbill.

Deborah "Debbie" H

The caregivers help me exercise. The care has been excellent because of the quality of the people.

John _9

They help with laundry and grocery shopping. Simple cleaning around the house is nice. I live far away from my father, so it's nice to have someone closer to him to drive him around.

Anonymous_2580

They give her quality care. They make me feel comfortable leaving the home with her in their hands. I have had good caregivers and some that could be better. The main issue is that they are not able to transport someone using a gait belt.

Kim W_1

I think the easiest thing for us was that we could schedule at the last minute. They were great at getting people out to us. I liked the flexibility.

Chris B_8

There were certain things that Debbie did that Gloria was not happy with. I was asked to bring certain food for the caregiver who was there, and she didn't touch any of it but brought her own things instead. If the caregiver is going to bring her own food, then they should not tell us to spend money on food. The lady that we signed the contract with was very very nice, and the other lady I dealt with was very nice as well.

David H_23

They have helped me the most by shopping for my mother. I like that they are responsive and professional.

Grace S_3

If I didn't need to have a home care person, I would never have had one. I had to use them. The afternoon and evening person was great. I would recommend them. I especially would recommend one of the caregivers I had.

manga

Bright Star was flexible in the number of hours you could request. Caregivers were kind and compassionate. Schedulers would work to accommodate yours needs on a moments notice.

Eileen F

They helped her the most by providing companionship and overseeing things. I liked the caregivers and their response when I called the office.

Joseph B

They do things that are not too easy for me to do. They go to the store. They clean the house and do the cooking. ` The quality of people that they send is great. Most of them are really good. Some are a little late, but I am happy with them.

Keith T_2

If they had a better vetting process with some of them, that would be good. They are dealing with dementia, and some of them didn't have any experience with that. We had a different person every time, and some people were good, and some were not. One of the girls was taking pictures and looking like she was going to take some things. One of the girls couldn't lift her up when she fell. Some of them were really good, though.

Carol W_3

The agency stayed in contact and communicated with us as we needed. We thought that the quality of the personnel was outstanding.

Henry _1

The professional health care services that they provided were helpful. The professionalism of most of the nurses is great.

Chris R_3

It helped tremendously for us because I am out of town. After we let the person go, she went behind BrightStar Care and started working for them individually, and I didn't appreciate that.

Christina _1

They have provided me with care providers. I usually do not deal with them directly. It is usually through Bright Horizons. I have had a number of caregivers and they have all been great.

Debbie C_6

They helped my father be mobile, and they got him up and down. They also gave him privacy for the family. I already have recommended them. They were able to get help for me within 24 hours, which was amazing. All of the people that came were all really sweet and caring.

Jennie G

We are very happy with with the caregiver that come. They take care of my loved one's needs. They are kind.

Gary H_9

I'd like them to follow the directions that are left for them. I've left very specific instructions about where things were, and after explaining things to the first caregiver, there was absolutely no effort made to communicate that information with the other caregivers. I'd like people who would provide care and don't just observe. I'd like to have some continuity in the caregivers and not different ones every shift.

Sandra G_3

I don't think they could make my life easier. They were very good with my husband and gave him his baths, so that was helpful. They were usually on time so that was a plus point. We liked the care as long as we had it. I just liked the care and it was convenient at the time.

Anonymous

It's helping my loved one do the things that they need help with. Some of their caregivers don't seem to know what to do when they come over. They'll just sit and not take any active role in what they're doing.

Dalaine F

They helped my loved one with self care like cleaning, changing, and transferring. I liked the consistency of the caregivers.

Mary E_6

They sent out loving and caring people to watch over my mom during hospice. I liked the ease of scheduling someone, the promptness of their arrival, and the quality of the people who came.

Darlene M_2

They gave me directions on what to do.

Lynn S_4

When they showed up it was great. They need to communicate better and shown up for the administration.

M_1

She had major surgery and has rheumatoid arthritis so she can't bathe herself or do laundry or go shopping. She wanted to stay in her home and these services allow her to stay in her home. I live far away and I would've had to take off work and go and help with my mother. My mother is in a lot of pain and they are able to help her. She is very grateful for the services. The majority of the caregivers are really good at scheduling and working out the hours.

Arlene _1

They have given me more time to do other things while they care for my loved one. I would recommend them depending on the caregiver they send. The one I have now is wonderful.

Kristin _1

The service helped everyone in the family not stress about our loved one healing. The caregivers paid attention to detail and were very helpful.

Anonymous_91

They were understanding of the things my loved one was going through and a lot of the caregivers had worked with patients that needed similar care before. I had negative experiences with the staff and scheduling the caregivers.

Ann _1

My parents don't ask the caregivers to do things, and they need to be asking the caregivers to provide meals. The provider needs to show more initiative. They are very accommodating, such as with changing an appointment, and I can always reach someone.

Corinne M_1

It allows me some time to get out of the house. So far, we have really like them and we have a constant caregiver.

Mary C

It is really mandatory for him to have one on one care. It has enabled us not to have phone calls that are negative and it is helping him have a successful placement. They need to pay higher salaries to their employees so that they stay longer and are more invested.

Clark F

It was comforting to know that someone was there to watch my wife when we couldn't. The people were very nice and we liked them.

Anonymous

They give me peace of mind. I like the flexibility of the schedule.

Judy M

The services allow me to leave my house. They give complete services, they always answer the phone, and it is easy to get people. They have an available staff.

Anonymous

The caregivers know what they are doing. I like that the caregivers are dependable and make sure that someone fills the time that I request.

Thomas L

There were some very outstanding caregivers and some were truly awful. They were able to accommodate my needs almost immediately. They stepped up to get people for us overnight.

George H

They got me to my healthcare provider and then back home.

Mike M

It allows me to do things I wouldn't otherwise be able to do. They've done what they said they would do and the people they sent out have been very good.

MaryAnn Z

Their bedside manner is helpful. They are all equally knowledgeable, sympathetic, and assuring. They are very reliable and knowledgeable. They are easy to work with.

Anonymous

It seems like they are doing an alright job. They take care of my loved one for 24 hours who is completely dependent on their care. I was supposed to hear back from them for a permanent caregiver for the weekend, and it's been a couple of months.

Anonymous

Three out of the four caregivers we had were not helpful at all. The first caregiver we had was very helpful, engaged, willing to help, and caring. The other three were not engaged, not willing to help, and not willing to do anything but sit there.

Geroge K

You should make sure you get the right person from BrightStar Care to care for you. They do chores.

Maria D_4

I have never had any issues with anyone in the company. I work and I know someone is at the house taking care of her. It helps knowing what is going on when I am not there.

Christopher K

BrightStar Care pays attention to detail. BrightStar Care's services allow me to have peace of mind.

Amber A

BrightStar Care's price is too high. It would have been more of an impact if BrightStar Care had sent the same caregiver. I would have liked to have more of a relationship with the caregivers.

Evelyn H

I know that there was an issue with a person being late one of the nights, and there was no one to cover the shift when their's was over, so a caregiver just left. BrightStar Care was only there for a few days, but they made my loved one's life easier because they were able to watch him.

Pam S_3

BrightStar Care is very accommodating with short notice, and their caregivers are very good. I live two hours away from my father, and BrightStar Care's services meant that I didn't have to come down to be with my father.

Lisa D

BrightStar Care needs to have better communication, and make sure that their rules and regulations are in force and effect. Their caregiver training is poor and the phone etiquette is lacking. I liked that my uncle wasn't alone. The caregiver was in the room when my uncle took his last breath, and that was a great peace of mind for me. Without BrightStar Care, we wouldn't have been able keep him in his home, which is where he wanted to be.

Lisa M_1

BrightStar Care are very accommodating to the amount of hours you need. BrightStar Care gives my loved one proper care I might have not addressed.

Ted B_2

The first caregiver BrightStar Care sent me fell asleep within the first few hours. I had to babysit, so BrightStar Care certainly did not make my life any easy.

Christine K_1

We had a lot of caregivers that would give us different directions on how to do the care. Some caregivers were good, and some were really bad.

Kari C_1

BrightStar Care always has a RN involved with the plan of care. They are regulatory in making sure there is quality care.