Tidewell Hospice and Palliative Care - West House

Butterflyangel

While there are positives our family had in working with Tidewell. Their nurses were outstanding and helped ease the transition. If we had seen what the people that showed up from hospice to transport our loved ones body we would have never used them. We have major concerns with the level of professionalism and appearance of the 2 people dispatched.

RevEm

We called in hospice to help care for my partner who was dying of cancer in a nursing home. He was in total denial as his condition deteriorated. I was exhausted from dealing with this denial with no help and I was taking care of him the best I could in a nursing home that was mostly staffed with agency nurses who knew nothing and cared less. We were promised an aide to help me along with pastoral counseling and a nurse. Pain medication was also promised. I made a grief counseling appointment that was supposed to help me deal with his denial and my associated unexpressed grief as he passed. The counseling was scheduled 3 weeks out and then cancelled due to the grief specialist being sick with no set date for her return. I was offered another counselor. He called me one time and then said he would text me in a couple of weeks to see how I was doing. My partner died in my arms and it was very traumatic. Our pastoral counseling consisted of one visit from the chaplain who said a short prayer and left. We have different beliefs but no effort was made to understand them. Pain control was a nightmare. The cancer had gone into his bones which is excruciating. I had to call, text, and actually beg for pain control for him. He finally got it 2 days before he died. Or experience was so horrific that I can't imagine we were the only ones who ever had this happen. This made a horrible experience even worse. I wish we had just continued doing it on our own instead of looking for help that came very slowly or not at all.

MrsHodge

Contacted this company on a Saturday s father was declining and in excruciating pain. No one showed up till Tuesday to begin care. Dad died Saturday, walked into the room to find no cna was sent to change him clean him, entire room smelled like urine. Disgusting uncaring company.

Kiddiefondue

We moved my father to Tidewell Hospice House from Blake Medical and were given information about hospice lengths in general. The day after we arrived we were asked when we planned to leave because apparently this is not somewhere you can go stay if you are terminal, you must be days from death and have "uncontrollable" symptoms like chronic vomiting, risk to self, or uncontrolled pain with timed meds. Once my father became encephalic the doctor said he could stay because we couldn't physically keep him in the bed and he was too weak to stand. The day nurse Paula is an angel sent from heaven but the night nurses aren't good at all. We had the bed alarm and nurse button blaring for 10 minutes and no one came as I fought my father to keep him from getting out of bed and falling to the floor. He hit his head on the bed rail and finally I ran out of the room and screamed "does anyone work here?!" A nurse called out "what do you need?" This is unacceptable but we can't move him now. A family member stays overnight every night now. My advice is to have someone there monitoring at ALL times if you want to ensure your loved one is being taken care of.

graymdx

Not the place I'd take a loved one. Staff, doctors and administration demonstrate poor communication with family members and patient comfort is mediocre at best. Questions are apparently unwelcome and genuine concern is difficult to detect. Look elsewhere.

Caring108600250

They were very professional and very empathetic. It was just one person that I didn’t care for, but overall they were very attentive, very informational, and very caring. They made my mother comfortable in her last days. They were very accommodating, and the room that she was in was a very comfortable room. Everything that they said they were going to do, they did. I would absolutely recommend Tidewell Hospice.