BrightStar Care Hartford - Suffield, CT

Richard C_11

They maintain very close contact with me. I like that they are loyal and their devotion to the professional conduct.

Laurie F_1

It brought her spirits up. Someone is there to talk to her, and it's hard for us to get there sometimes. They talk to her, and they take pictures. They have given her the will to live again. It's given us the relief that someone is taking care of my mom. We get a good night's sleep knowing mom is being taken care of.

Paul F_7

They need to offer someone who knows how to cook and help, not someone who has tasks delegated to all the time. They could do a better a job at client matching.

Suzanne G_2

The aides have been calm and kind They've been accommodating and quickly because I needed to start quickly.

Anonymous_5222

My mother was pretty satisfied with most of the caregivers, but there was one that she didn't care for at all. My mother has dementia, so sometimes that was a bit to deal with. One thing that was a bit of a hassle was the way they had to set up the payment plan. There was an invoice that I had to send in weekly, and it would have made more sense to pay monthly.

Ruth R_3

They take care of me, they do anything I ask in the house. They do their job well.

Tammy M_11

They shower him twice a week. They are very good at getting help to us quickly.

Robin Z

The services have been provided by caregivers who give him joy and happiness. The agency provides additional services for their caregivers, this makes caregivers do a better job.

Kristina _1

When they're here it's very helpful, and when they're not here it's very hard. They need more availability of aides.

Betsy A_3

They always get back to me in a timely fashion. They have been competent.

Barbara S_49

They are good at keeping my husband occupied so he doesn't wander. They are also supportive of me. I would recommend them because of the quality of caregivers provided.

Elizabeth K_15

The caregiver we have is absolutely outstanding. Her impact has been wonderful. She has been a therapist and a caregiver for us. I like that they provided an excellent caregiver. They are also available if I have any questions. They have high standards for their caregivers.

Tom K_12

There were two caregivers scheduled and one of them kept calling out. They were very convenient and they took the time to interview us and find out what our exact needs were.

Patrick M_6

Some caregivers would ask if there was more they could do, but others would just play on their phones. They helped, but they never gave us the same girl. Every time we turned around there was a different person.

Anonymous_4352

They were only able to send us about 15 hours of services because of the staffing issues. We wanted 15 hours every week. It wasn't a good experience from the staffing point. We needed to have someone come.

Mary S_53

He doesn't like having to be helped. It made my life easier because they would straighten up and take things off my plate so I could focus on being with my dad. They do their best to match the caregivers to the client.

Susan O_6

They provide a high level of reliable service. They are responsive and they keep in constant contact only when necessary. They are not bugging you.

Ed H_5

It's been sporadic service for transports to and from the hospital. I have found that the aides who work with my mom are very good and knowledgeable.

Lexie A

They are always friendly and have come with masks during the pandemic. They are pretty flexible to send someone out since we are an hour and a half away.

Donna J_7

We have had some issues with people coming in without masks and not washing their hands when they arrive. That's not everybody, just a few. In the past things have not gone well. I am not sure if the communication and scheduling is going to continue.

Anonymous_4013

Just knowing that he was safe at night in their care was great. Our caregiver was very good, but it was hard to communicate with the office.

Katherine L

When I needed overnight care after an operation we asked them to be here because they don't have overnight care at the facility. I just needed with help with certain things and we didn't have a lot of time before I came here so we hired them and when we had them I really liked them.

Erin B_2

It was completely stressful and hard to work with them. I chose not to have people like them in my life. The company and the woman running was not good. The lady that owned has no education and sent out nurses that had no training to me to work with my portacast and they said they had to come out or else they would of been fired. It was very negligent of her and she had a poor attitude with me.

Bob B_10

They helped her go to the bathroom, get dressed, and made sure she stayed on her oxygen. They were recommended when my mother first went into the care facility and I hired them on a suggestion and it worked out fine and when my mother went into hospice they offered around the clock supervision.

Melissa K_4

They don't treat me like I am an inconvenience like others have and they check in on me. I like that they are very well acknowledged, their care is clean and healthy, and they have great attitudes.

Elizabeth K_7

A nurse comes out twice a week to give me an infusion for my immune system. I am likely to recommend them. I have liked my nurse.

Dave _2

They take the worry out of me while I'm away. I like that they're very personable and I like the outstanding services and we love our aide.

Brett S_1

It's convenient. It's easy when you get the medicine at your house instead of at the hospital. Having a great staff come into my house is helpful. I like the nurse who comes to my house. We have a great relationship. Their nursing is awesome.

Anonymous_2640

They administered my medication for me to recover quickly. The staff was friendly.

Ruth G_2

They have helped my mom by calling 911 and me during an emergency and being there with her. I like that they have been very responsive to schedule requests. They follow up on health issues. I can reach them at all times.

Scott C_8

They could have had more consistent caregivers. They switched them a lot. They were nice to work with.

Susan O_4

They provided overnight care to give rest to the person that was taking care of him during the day. I like the employees they sent. They treated him very well. They were very communicative about any scheduling changes.

Anonymous_2293

They are pretty responsive and timely.

Anonymous_2243

My mom has dementia, and we realized we needed more help with care. I am the only daughter, so I did a lot of the care. I am able to be a daughter again and just visit my mom. They could be more proactive. I feel like I have to do a lot of follow up for them. I don't want to have to chase them down.

Roseanne M

I have respite care, and the first girl that they sent had eleven years of experience as a certified nurse assistant. I started with someone who had experience, and the girls after were substandard. When you have an elderly dementia patient who went from mild to severe, you don't send a new trainee. I think they need to find better-trained personnel.

Micheal L

Without the services they are providing, I wouldn't be around. They are very important. They provide the services that I need. They are on time. The nurses are knowledgeable in what she does.

Anonymous_2124

When they were in the facility, it was great, but when we moved back home, that is when we had troubles with the caregivers and with the office. I really appreciated the lady who came to help out my grandma, but then we had a missed shift and that was hard for my grandma.

Darline B

She brings a very positive attitude into my home, which is very nice for me. I just like the nurse that I have helping me. She is wonderful!

Mary B_35

They need to have reliable staff and consistent caregivers. My mother-in-law just got her schedule, and there are 7 different caregivers in 14 days.

Jackie Birminghajm

It’s been almost a month since my husband of 57 years died and the memory of his passing will always stay with me. The experience of helping a loved one pass on should always be what I experienced. Peaceful, painless, loving and surrounded by those he loved and who loved him. This would not have been possible without the staff from BrightStar. Starting with Heidi - as a most trusted advisor – experienced in coordinating with Hospice providers. The nurses who worked through a ‘plan of care’. Plan of care reads like it’s a routine, but with those who came it felt far from routine. It was a plan for my husband’s dying moments and was so smooth and caring that it was as if I and my family were ‘alone’ with Ron. When he was lucid, he whispered that he ‘liked Latoya and Mio’. From a man who hated company, this was so welcomed. They treated him with respect and dignity, and they supported us as if they were angles on our shoulders. Because of them he was able to die where he lived... and loved and was loved. Thank you all.....

Dorothy B_3

I thought they were nice and accommodating.

Susan O_2

It gave me peace of mind knowing they were being cared for. They are very helpful, cooperative, and caring. Everything was all good.

Ann B

They helped me out when I worked. I liked that they matched my loved one's personality, and they were always available.

Estella P

The services relieve me of having to be with my mother every day. The people at the agency are all qualified, they do what they're supposed to do, and they're reasonable with the price.

Barbara P_27

I had a broken hip and they were here to help me with that. They were here from 9 at night to 9 in the morning. They were very agreeable and always on time. They were very nice. I miss having them here.

David J_8

They were very helpful because it was tough for me and my sister to get there. They were able to arrange transportation and that was a huge relief for us. They were very attentive to her needs and very good about communicating with me and my sister. We were all working together to care for my aunt. They were good about keeping us up-to-date about what they found on a daily basis. They would arrange transportation for her as well.

Meg G

The caregivers give my mom something to look forward to and having them there, she knows she doesn't have to be in extreme pain. The customer service keeps me very well informed and up to date.

Jane S_8

They come and do line work. The woman that comes for my weekly line care is fantastic. She is on time, very smart, and easy to get along with.

Michael D

They have had an impact by working with her work schedule. They are very reliable.

Kathy P_3

I was able to go home for a couple of days. It gave me a little bit of a break because someone was there 24/7. My mother felt very comfortable with the people they sent. She needed overnight care and they were good. They wrote detailed notes to me so I could follow what my mom was doing. There was not good communication between McClain and Brightstar.

Peter H

The low impact is of no fault of the agency. My loved one is reclusive and doesn't want caregivers in the first place, so it's hard to have many interactions with the caregivers and her. The office I talk to is very on top of things and knowledgeable. They had quick answers to every question I have.

Marlene W

I live in a place where everybody uses them because everyone is familiar with them. It makes me get places without having to hire a taxi.

Marie L

It's just wonderful. They're dependable and do everything I want them to do. I just couldn't live without it. They take me shopping, help me with my shower, and they do whatever I need them to do. They get here on time.

Jim N

Management and the accounting people were great. They scheduled make up days the best that they could. They helped me out because I'm the only sibling that lives in the immediate area, and it would have been difficult for me to provide the care that they agency did.

Janet M

With BrightStar Care, you can get a good aide or you can get a bad one. It's a hit or miss. BrightStar Care helps me a lot because my loved one likes our caregiver. She talks to him and gives him a lot of attention.

Astrid H

BrightStar Care has done a fine job for me and they should do a fine job for other people as well. The most helpful aspect of my services is that they have helped improve my daily life.

Phil B_2

I would tell a friend that you need to be very clear on your expectations with BrightStar Care because they are inconsistent with their caregivers. BrightStar Care needed to provide the same caregiver instead of constantly changing the caregivers. One of the caregivers even told me that it was first time there. One of the caregivers didn't keep my mother with her diet.

David L_7

The only contact I had was with the nurse and she was very good. BrightStar Care was completely necessary.

Ann B_9

Both management and the caregivers that BrightStar Care assigns to cases are very on top of clients' circumstances. The services make life easier for me because I know somebody is with my mother.

Stephen S_6

I have nothing but good things to say about the caregiver I have from BrightStar Care. The services from BrightStar Care help me to maintain my health.

Jim D_4

BrightStar Care was very kind, knowledgeably, and helpful. BrightStar Care provided wonderful care of my father the last few days of his life. This made my family's life much easier.

Anonymous_403

BrightStar Care does what we expect them to do. They send us great people. BrightStar Care helps my loved one get things done that they can't do.

grant b

BrightStar Care is a very caring and friendly company. The services are a big part of maintaining my mom's health.