The Connecticut Hospice Branford, CT

Candy crush

I put my mom on hospice after a broken hip and late stage dementia.i really like the nurses had my mom twice inpatient for respite .last time I felt she was very dehydrated was told I could bring her in for fluids once in was told she wasn’t going to get more fluids before she came home from the dr .who in my opinion is very insincere and what he says seems scripted.i can tell he doesn’t spend a lot of time with the patients.he was very irritated he even had to talk to me and say no your mom can’t have a bag of fluids.at this point I know it wouldn’t help but also couldn’t hurt either.he was very rude and not at all compassionate. I left thinking the nurses are great .but this guy rules the roost.so if your looking for a dr with a good. Bedside manner he’s not it!

Cassi

Deciding to place a loved one in hospice is an incredibly difficult decision. You want the best care for them, and you want them to be treated with compassion and respect. Unfortunately, I had to bring my mother to this facility, and while I’m grateful for the care she received in many ways, I noticed a few concerns. During my visits, I saw that the staff was very attentive to patients when visitors were present, checking on them regularly. However, when there were no visitors, the level of service seemed to drop. This was one of many examples, but seeing patients for long periods without being checked on was especially noticeable. On one occasion, a patient across from my mother called for assistance for about 15 to 20 minutes without anyone responding. I eventually walked to the nurse’s desk and requested someone check on that patient. One day, when I came to see my mother, I noticed that the bathroom garbage can was full. I asked my mother when the bathroom had last been cleaned, and she said it had been two days. I also noticed some kind of liquid on the floor on the other side of the room. When I called for attention, Dianne, one of the nurses, started yelling at me because I mentioned that the liquid on the floor was negligent and could cause someone to fall. I also pointed out the bathroom situation. Loved ones need to be treated with respect. That day, I made arrangements with friends and family to always have someone with my mom. Thankfully, she was still speaking, conscious, and able to walk, but I wasn’t going to leave her in that environment. I witnessed how the patients were treated when they were alone, and it was concerning. After a few days, I decided to take my mother home. The staff was very upset with me for wanting to take her out, I think their main concern seemed to be the money they would lose from the insurance. I arranged for a nurse to visit my mother at home, which was covered by the insurance. Please consider other options if you truly care for your loved ones.

Marina

My husband and I visited my sister in law, Elisabeth B on 11/25/23. The nurse, Sue, welcomed us and seemed to understand us perfectly. She was gentle and answered our questions. She gave us some wise ideas for our family which we happily followed. All that in a beautiful, natural setting that helped us remain calm and serene and to focus only on Elisabeth, who died some hours later. Thank you Sue and the CT Hospice. George and Marina Koulomzin

Only the view

Branford hospice was highly recommended by the hospital my mother was at prior. Unfortunately it was subpar. The facility looks nice from the outside but when you enter it is a different story. The check in process is so slow and the people at the reception desk are too old to be there. The place looks like a runner down, filthy place from the 80’s. It is not welcoming, comforting or inviting. Many of the nurses and CNA’s need to work elsewhere. They are short staffed and the CNA’s are clueless. One night my mom didn’t get her pain meds until an hour over the scheduled time. The support services are limited to non existent. The view and location overshadow the dilapidated facility. They don’t even provide water to visitors whose parents are dying. We never met a social worker or any support. The elevator is scary. It doesn’t work properly, I would take the stairs! The Purell dispensers are always empty and so is the soap in the rooms. Shop around! I would never go there again. Outside is worse! All the benches are broken. You can bring the patient outside but beware of goose poop everywhere. No one cleaned the walkways and we had to roll the bed through the poop and it was all over our shoes. There must be better places!!

Edward

My father is a resident of Connecticut Hospice. They are outstanding, and their staff is top notch. My father needs total care. They clean him, they reposition him, feed him, and give him medication, of course. It's a very caring and nurturing environment.

irisheyes001

I am very disheartened with the way my Father was treated by Hospice as a whole and Home Care. The nurse assigned to him to come to the house was very rude and had no empathy towards him or us as caregivers. His wish was to go to Hospice and live out his remaining days but they kept telling him that he was not ready. You can see the tears in his eyes. He passed away at home with family. As of date no one from Hospice called to see how we are doing. My family and I are not happy the way everything was handled.