RescueTouch vs. Rescue Alert

Date Updated: July 28, 2025

Written by:

Rachel Lustbader

Rachel Lustbader is a writer and editor with a background in healthcare and technology. Her work has been published on websites including HealthCare.com, BiteSizeBio.com, BetterHelp.com, Caring.com, and PayingforSeniorCare.com. She studied health science and public health at Boston University.

Both of Rachel’s grandmothers had very positive experiences in senior living communities, and Rachel saw firsthand the impact that kind, committed caregivers and community managers can have on seniors’ and their family members’ lives. With her work at Caring, Rachel hopes to help other families find communities, caregivers, and at-home products that benefit elderly loved ones and make life less stressful for family caregivers

Medical alert systems allow seniors to have access to help any time of day, seven days a week. Seniors want independence while also enjoying the reassurance that someone will be there for them at the touch of a button. Many devices include two-way communication as well as GPS location technology and advanced fall detection.

While most seniors have access to cell phones, the advantage of medical alert systems is that they are wearable and more difficult to misplace. In addition to that, medical alert systems are designed to be very simple to use. Many medical alert products and services are available making it difficult to know which plan or system is the best one. This is why we’ve put together an in-depth chart to compare them side by side to make it easier to choose the right system.

In this guide, we are comparing Rescue Alert with a newer system on the market, RescueTouch. While Rescue Alert has experience and longevity in its corner, RescueTouch has newer technology and practicality that may make it more appealing for many seniors.

RescueTouch vs. Rescue Alert Overview

RescueTouch Overview

Scott A. Leper worked as an EMT in Virginia Beach before founding RescueTouch in 2014. RescueTouch is 100% owned and operated by health care professionals, EMTs and first responders. Senior complaints about huge medical bills incurred from automatic 911 calls for falls and other minor incidents that were better handled by neighbors and family led to the creation of family monitoring as an option with this service.

Spurred on by customer complaints about hidden high fees for unreturned “free” equipment and required continued monthly charges until the equipment was returned, RescueTouch lets customers purchase its equipment up front.

Rather than having a pendant that only allows the senior to press a button to call for emergency responders, RescueTouch operates more like a cellphone with two-way communication and the ability for loved ones to call seniors to check up on them. RescueTouch operates with cellular technology, does not require a landline and has an unlimited range.

Pros of RescueTouch:

Affordable monthly plans
Brand new equipment for each customer
No hidden equipment-return fees
Family-and-friends-only monitoring plans available
Designed by a first responder
Unlimited cellular range
Fall detection and GPS locating available
Wearable device that can’t be misplaced
Device can be called by family
Four colors to choose from

Cons of RescueTouch:

No landline option
Cellular service may not be reliable
Higher upfront cost
Newer company with a shorter track record

Rescue Alert Overview

Rescue Alert is a family-owned business that was founded by Richard Bangerter in 1986. He expanded his existing emergency communication system into the medical alert market, incorporated Mytrex, Inc., and set up the company headquarters in Murry, Utah.

With the release of the RA300V in 1996, Rescue Alert offered the first unit to feature two-way voice communication. Rescue Alert hit another milestone of innovation in 2011 when it introduced the MXD medical alert system that is compatible with cable, VoIP and cell box systems as well as standard telephone systems. Rescue Alert also released the myActive Fall Alert pendant in 2015 with automatic fall detection.

It also offers a GPS device, although many have reported issues with stock levels.

Pros of Rescue Alert:

Customizable integrations for the MXD system
Multiple ways to connect
Products can be purchased
In-home pendants are waterproof and maintenance-free
In-home base units include a battery backup
Fall detection available

Cons of Rescue Alert:

No two-way communication with panic button
Questionable reliability of fall detection

Pricing Comparison

The upfront pricing for RescueTouch is higher than for Rescue Alert’s rental plans, which may be a deterrent for budget-conscious seniors. On the other hand, Rescue Alert’s One-Time Payment plan is one of the highest on the market.

For seniors with major medical issues or those who are at greater risk of falling, RescueTouch’s 911-only plan is comparable to Rescue Alert’s monthly Purchase Equipment plan, although the upfront cost is higher. RescueTouch’s 911-only plan does not include contact with family and friends in the event of a fall or request for help. Rescue Alert’s landline with battery backup may bring more peace of mind than the cellular network used by RescueTouch.

Both systems allow for family and friends to be contacted rather than emergency services (only with some plans for RescueTouch), which can reduce costs for non-emergency issues better handled by a neighbor or family that lives close. This can help reduce other costs associated with having a medical alert system.

Our Pick

Rescue Alert has a lot of limitations. One of the biggest advantages of Rescue Alert is its multiple ways to connect. This may be a significant factor for some families. On the other hand, the pendant does not have two-way or even one-way communication, which is a major drawback. The person needs to be close to the base unit in order to communicate with the Response Center. This could be a major issue for a large or two-story house.

For active seniors with busy schedules, RescueTouch is the hands-down winner because it is mobile. The higher price of the family contact plans is offset by the savings incurred through preventing unnecessary 911 calls that lead to emergency responders handling non-emergency situations. Another advantage that RescueTouch has is that purchasing the device ensures that it is new and avoids any issues with hidden equipment-return fees found with other systems. Rescue Alert’s purchase plans offer the same reassurance, but at a much higher price.

Because of the two-way calling and the ability to have on-the-go medical alert services, RescueTouch is the medical alert system we recommend.

Compare More Medical Alert Systems

Click on the links below to read about Medical Alert system comparisons.