Ciel of Shorewood

ReviewerFC091825A

It was wonderful. Starting at the front desk, everyone was very friendly and greeted us. In fact, when we came in at that place, they actually had our name right at the desk. The place is beautifully appointed and very clean. They have a lot of the same kinds of activities and spaces available as the other place, but it's a level above. It's a newer place, beautifully appointed, and just very, very nice. Good impression right from the front door. That was actually our first choice. The drawback really had to do something with regard to the nursing and some specific care that my husband needed, and they weren't quite sure that they could accommodate that. The staff during the tour was wonderful. On the first floor, there was a physical therapy office and gym. The dining room is open from 7:00 a.m. to 7:00 p.m. Although they had breakfast, lunch and dinner at the specified times, residents can go in anytime throughout the day and order what they wanted. They even have a pizza oven there. They had a library and a coffee bar. They had different floor plans. There were one- and two-bedroom apartments.

Veronica

I visited and I like the whole place. The employees were great. They were all very friendly. The chef was also very friendly and very nice. The food smelled good as we were leaving. They even offered to have a meal. April was amazing. She was friendly, knowledgeable, and professional. She was great. The facility was clean. There was no urine smell when you open the doors. It was great.

Ellen

I found here for my brother. It's excellent. The interaction with the staff is very good. I saw the schedule of activities; they're a five.

Rita

I have chosen here because it has all of the things that we need, and the other ones didn't have as much. This community has a lot of activities inside and out the place. It's nice, bright, and modern. The rooms are very nice. We had an in-person tour, and not a virtual tour. They have nice parking for not only the residents but for the family, and it's very close to our house. It just checked all our boxes. The staff are very good, very knowledgeable, and very friendly. They're quick to respond, got us in for a quick tour, and answered our questions. They're very good. They have a restaurant with a nice kitchen, and a very nice dining room; they have a lot of onsite activities, and they have an outdoor courtyard with a fire pit. Their activities when it's outside of COVID are very good. They have lots of theaters, tours, and dinners.

Penny805506

Inside, the facilities were lovely. However, in the winter, you can glimpse a view of the Milwaukee River, but it is right on Capitol Drive. And while there is a dog park, you have to cross Capitol Drive; I cannot see a 91-year old woman trying to cross there with a small dog at her side. Norma didn’t want to live in the city, and she said that every corner of that street looks out to a busy road, so she didn’t like that at all. There was nothing wrong with the facility, and they were very nice. They did a very good job taking us around and answering all our questions, and it was pet-friendly. There was no lack of facilities there at all. It would be nice if it was west of the river, not east of the river. It is like a city hub, and the traffic never stops. The location is not good, but the facility is first class. But if you don’t want to live in the city, you don’t want to live there.

Mary457624

It was brand new. The central area was very open with lots of lights. The staff was very helpful and warm. They had an exercise room and a few amenities. The dining area was nice.