Maplewood of Sauk Prairie

Russell

I've got no problems with Maplewood of Sauk Prairie. I had a very good introduction. They are Covid free. They are very strict on their protocols, which concern us obviously because of the pandemic. It went very smoothly, so there are absolutely no issues with the facility. They've got very friendly staff, and everybody was there to meet my father. My mother was able to go to his room through all the orientation, so we're satisfied. He's in a private room. Their protocols are when you first get there, you are in isolation for 14 days, and then you're back into the regular activities there. That's what they're going through right now because of the pandemic. It's also new, but because of Covid, they don't let anybody in. They don't let me in and they don't let my mother in during isolation, during Covid and until we get the vaccine, and he will be first in line.

jodianderson

There is a high staff turnover with regard to CNAs. The building underwent a very nice renovation about five years ago, and I think that this improved the environment considerably. The activity department is very good about trying to interact with the residents, keep them entertained. The social services and billing departments do not communicate well.