Harmony at Martinsburg

We toured Harmony at Martinsburg. They were very friendly. The facility is very clean, it seems to be very well organized. The residents seem to be very friendly, very happy. I kind of wanted to stay and eat in their dining room. It looked really good and smelled good. They seem to have quite a few things. There's a movie room, a library, there's outside seating and sidewalks. It was warm that summertime, a few of the residents were outside visiting with one another. They do that after meals. They have activities for the residents, monthly activities, and they have food nights like an ice cream social, or different things like that, that they do. So it looked like it could be fun. Everybody we ran into was very friendly, very helpful, and very attentive. They seemed to be very caring. Harmony was a bit more sterile, but it was more of an apartment building effect. The rooms each have a kitchenette area in them.

I'm in Harmony at Martinsburg. It's very nice. The aides are very helpful. It's very secure and very safe. They're OK. They're very helpful. They're very quick. Like I have the button that I push if something happens, and they're very quick. Maintenance is good. They're very on time, too. They do things on time. It's pretty new here. It's like four and a half years old. We play bingo three times a week, they have movies five nights a week, we do crafts, we have ice cream, and two or three times a week, we have happy hour. There's a lot of crafts, and we make jewelry. We're busy. Food is OK. It's expensive. Value for money is OK. I don't know what to expect because this is the first place like this I've been to. They do laundry. The only thing I have to do is get up and go eat like that. They clean once a week.

My dad was looking at several other communities but Harmony recognizes Veterans, and offered him assistance with resources to help with finances. He is loving the men's group and especially the happy hour. It's great to hear him being social again and making new friends! Thanks Amanda for all your help in making this happen for him.

My mom moved into the community during the COVID pandemic. From the beginning, I could tell the residents came first. From their safety to the encouragement of them to come out and socialize with other residents and staff members. My mom loved the friends she has made and so do I. She is no longer at alone with only me, she has a whole family of people.

I moved my mom into Harmony on September 14, 2020, and this is her 3rd week. We all are amazed by the entire experience since we arrived at this wonderful Community. From the very beginning, Amanda assisted me to obtain all the documents from mom's physician which made the process easier for me and helped to speed up the move. Without her assistance and patience, I probably would not have been able to get mom moved in this soon. She is wonderful and although her part is completed, she continues to assist me when I have questions. Mason and Teresa are so polite when I call HARMONY with questions or concerns, and they always assist me with the proper point of contact. Bob helped move mom’s TV and phone into her room prior to Comcast’s appointment for connection. Since we couldn’t schedule an appointment with Comcast until the second week at HARMONY, Greg came to her rescue and hooked up her TV temporarily until COMCAST was able to arrive. This was so important since mom was quarantined for 14 days based on COVID protocol regulations. She started to receive physical and occupational therapy from Jessica and Emma during her first week. I was so surprised that this amenity happened so fast. Everyone accommodated us during the move and the staff exceeded my expectations. They reviewed her chart and I was informed that her current podiatrist visits the Community and they recommended that she be put on the list for October. I canceled mom’s appointment and now she will receive her treatment at her new residence. Another example of the excellent service mom received was on the day of her doctor’s appointment in Winchester. I was greeted at the front door by Tammy, the Dining Director, who handed me a breakfast tray since she knew mom didn’t have time to eat. This was a surprise since I didn’t arrange this, and I just couldn’t believe this was happening. Visitation finally started on Monday, September 28, and my sister and I sat with mom on the front porch. It was such a calm and relaxing experience. Thanks, HARMONY staff for welcoming mom to the Community, and we can’t wait to see what happens next. We look forward to mom meeting new friends and getting stronger as she continues her therapy.

Visiting has pretty much stopped, however the community is allowing window visits, and skype visits by just making a call. The staff are doing everything they can to make sure its life as close to normal for the residents and it shows.