Hillsville Rehabilitation and Healthcare Center

bessann

I have a person i love very much at this facility . The first thing i noted after passing through the entry way onto the floor was the smell. It would be totally impossible not to experience some unpleasant odors if a nursing home but it smelled really good and clean. The second thing i noticed was the pleasantness and friendliness of the staff . They greeted me as if they had known me always. They were kind. Pleasant ,helpful and not just to visitors but to the pati ents. When i saw Tiny Underwood, patsy Blair and Susan Viars it put my mind at ease. I had a relative at pulaski when tiny worked there and I was able to rest easy when i saw her in hillsville Shes ontop of things , hard working kind and joyful with everyone she meets. I havent meet one unpleasant staff person in all my visits. The facility is clean and caregivers are actually giving care. Good care. My only issue is i felt like the rooms are a little small for 2 people . Also i wish there was a way to make the rooms look more like home and less like a nursing home room. Even as small as they are there ought to be a creative way to decorate the rooms with personal items. I love the bird feeders and the front porch. Overall I was pleased at what I saw .

Donna Ball

The rooms need to be cleaned painted and updated. The staff as for the CNA's some are very helpful and good. Residents are not keep as clean as they should be. Nor are they changed into clean clothing. The lead team seems to not be on board with each other. If your love one is in extra care they seem to fight against each other in the care for them. Communication between staff and family is nonexistent. Call's are not answered information is not shared with family.

CargiversUnited

The rooms are outdated, furniture old in bad need of repairs, paint chipped, and doors are missing wood. Color scheme is the burgundy, navy, dark brown from 20 years ago. I will note that there administration area is newly remodeled, contains cherry furniture and appears bad new and expensive. Speaks volumes of their priorities. We only stayed a few days before recognizing this was a horrible place. Staff are in constant chaos, on their phones, and seem overworked or unconcerned. The equipment bedside commode, call bells, etc. are in disrepair or scream cheap "purchased in bulk from Amazon". Therapy equipment was nowhere to be found. Food often served cold and without any "prepared with love" feeling. Our elderly and disabled populations deserve better. There's a facility 100% better in Laural Fork. I would only live here if you were chosing between homelessness and here.

Caring110474050

My mother stayed at Trinity Mission for ten weeks. It was not as clean; there were a lot of bad smells. Most of the staff members were kind and professional, but they were understaffed quite a bit. My mother was in a shared room, and the bathroom was not kept clean. The food was sometimes good and sometimes not good. I understand they have two different cooks. My mother wasn't interested in any activity, but they seemed to have a lot of activities that residents attended. They need to improve on staffing and cleanliness.