Manor at Susquehanna Village,the

iduj

Brother needs a larger bed, he asked several times. Needs more showers, they claim they can’t shower because of COVID. Really it is called disinfectant. Short of staff we do understand that. Food needs improvement. When he gets new meds,or like he had three transfusion but didn’t know why, you need to talk and explain in detail so that he understands. He has wanted to move to a room by a window so he can enjoy the outdoors from inside. I think it is a year he has been waiting. Rooms are small and need up dated

bogieboydan

Older facility. Small rooms with old furniture. Very small televisions. Consider this very basic care.

sistersallysue

My mother was a resident at this facility for rehab after falling and breaking her hip. Initially, we needed to be persistent in advocating for some basic needs. Some of the staff was genuinely caring and kind. Others seemed to forget that the residents were people who didn't ask to be placed there. Much of the time the facility smelled of body odors where residents were not promptly cleaned. Wound care instructions via wound clinic were not always followed by the nursing staff. After a couple weeks of persisting in requiring quality care, the staff finally started giving it. There were a few employees who genuinely cared for the resident, which made the overall experience bearable. However, from this experience I would not recommend this as a facility as a place where you could leave your loved one unattended and have full confidence that the best care was being given. Staff worked long hours and seemed to be shown little appreciation. However, the rehab program was excellent. My mother had been laying for five weeks prior to being admitted and they worked with her till she was able to walk and return to her home. The therapists were wonderful, being consistent and persistent in her plan for recovery.