Oliver Woods Assisted Living & Memory Care

Disappointed

I'm very disappointed in Oliver Woods. When I toured the facility, I had high hopes. The care that my father receives there is not what I expected from this community. Medication management has been a consistent problem. For example, my father has a medication which is only to be taken if his blood pressure is above a specific value. For several weeks, the staff didn't check his blood pressure before administering it. A visiting nurse noticed it and measured his blood pressure. It was very low, which she said was probably because they had been needlessly administering this medication. One morning while I was visiting, another resident knocked on his door. That resident said that the staff had accidentally swapped their medication. My father had taken the other resident's medicine without noticing. The staff did not say anything about their medication error. Cleanliness of patient rooms is another consistent problem. Linens are changed irregularly. Only trash is taken out on a regular basis. In one instance, my father was ill and had an accident on his sofa. It took three days for the staff to clean it, even though several of them promised during those days to come back and take care of it. The meal service is lackluster. The options are limited. My father hasn't found much of the food to his taste. When he doesn't eat, they do not offer alternatives or supplements like Ensure. Many medical services are provided through companies that Oliver Woods contracts with, such as in-room physical therapy and on-campus physical therapy. Corso Care, one of their contractors, is slow to respond. My father has experienced multiple gaps in his care during hand-offs. For example, he moved from in-room physical therapy to on-campus physical therapy. This introduced a three-week gap in physical therapy, resulting in my father losing all of the progress that he had made. On top of all of this, he has received notification that his monthly rent is increasing by 12%.

Provider Response

PBohac

My mother was a resident in the memory care building for 3 years. The staff loved my mom and treated her like family, which was always so reassuring to me when I had to leave. My mom was always a very social person so the life enrichment activities were very important to her. I cannot say enough good things about the wonderful employees directly responsible for planning and organizing the life enrichment activities for the residents! Oliver Woods is fortunate to have them on board and the residents benefit almost daily from a variety of fun and interesting activities to keep them busy, entertained, and involved. My mom received excellent care and my family is thankful that we have Oliver Woods in our little community.

Tara Lennox

Oliver Woods has been a lovely community for my mother-in-law. Verna talks about how caring and nurturing the staff is to her and the other residents. I have witnessed Kathy and Brandy get the residents involved in activities which has been such a huge asset for our mother! Verna’s room is so cozy and inviting. It’s a wonderful space that she has made it her own! The facility is always clean and well taken care of, including the grounds as well. Verna tells us how tasty the food is and how delicious every meal Cody prepares for them! I would highly recommend Oliver Woods to any elderly person looking for a safe, family environment to make it their new home!

Provider Response

Kathryn GP

There are so many wonderful activities -- Brandy & Kathy also provide a warm, loving, and FUN atmosphere!

huffk

I volunteered with students here and always had great interaction with the staff. The staff and resident interactions were always appropriate and fabulous. The residents seemed very happy and content, they have a family at Oliver woods. I’ve seen pets there and being so many smiles when the residents got to pet them. The food always looked so delicious, the kitchen crew does a great job. Every employee there was always generously kind, and helpful. I would recommend Oliver woods to my family and friends no questions asked. The rooms looked great and comfortable, there was always so many activities going on everyday that the residents seemed to throughly enjoy.

Very Disappointed 1

This is a nice place but they try to stick you financially. I recommend getting a lawyer to go over the small print and to watch your bill closely. They are famous for add-on expenses that are ridiculous and not needed. DO NOT trust them ! They act very nice but are very similar to a wolf in sheep's clothing :-(

Provider Response

Hippieal

My mother has been there for about 5 years and she is suffering from Alzheimer’s and dementia. When she first went in and she was able to take care of herself to a point but now she is in the memory care unit and is in hospice. It’s really sad to see her like this but I am very happy that she is where she is because I know she is in good hands. The whole staff is friendly and caring and they have always done such a good job for her. They also have extra activities that they involved for all the people that reside there. I can not say enough good things about this facility. The facilities are all modern and up-to-date and kept up very well. The memory care unit is very secure and they keep a very close eye on everybody to keep them from harming themselves or others by accident. My mother has had to go to the hospital a couple times because of things she has done and they caught it right away and took good care of her. Like I said, I cannot say enough good things about this place. I live an hour and a half away and I would love to have moved her closer or may be a place that might be cheaper, but she is happy here and that is what matters the most and she might not get as good care in another facility. The staff is the best!

BarbaraBrant

Oliver Woods is a big family. I know that my mom gets the best care. Her grandkids love it too.

Benson57

Activities and daily care is very good. We have had some problems with rating the amount of care needed for billing purposes. Facility is well cared for and kept clean. Communication needs to be better!

Provider Response

Teresa M

Oliver Woods is a great choice for loved ones. The staff truly care for the well-being of their residents. I have found the cost is comparable.. if not better… than other facilities around.

Codiman

Oliver Woods is very well managed with a professional staff that is constantly available. The rooms are very clean and maintained weekly or as needed, and have some beautiful views with wildlife for the residents to see. The staff is extremely friendly, helpful and truly invested in the residents. Most treat them like "family". Oliver Woods offers many activities for the residents, as well as for their families on a daily basis. Recently they held a Zoo event which was spectacular.

jo w.

Oliver woods has been a great placement for my Mom. The staff is very friendly and caring. Mom loves them. There are activities galore for all types of interests. It has brought Mom back from sad and reclusive to happy and involved. Her "appartment" is very comfortable and nice. The front porch is a dream for the residents to enjoy. Overall we are all happy campers.

antbuza

Oliver Woods Memory Care provides outstanding care to the residents. They provide a safe and comforting home for residents including a private bedroom, kitchen area and a common area with daily activities. The facility is very well maintained and continues to impress. The Oliver Woods staff provide outstanding care to the residents. Staff take the time to not only get to know the residents but also provide compassion. Overall, our family is grateful to have a safe and comfortable environment for our elderly parent to live. From the initial meeting, recommended transitions, and day-to-day needs the Oliver Woods team has been great to work with!

shep1638

Oliver Woods has been a blessing for my mother. She receives quality care and opportunities for social interaction that she didn’t have prior to becoming a resident there. I am grateful for the entire Oliver Woods community of administrators and caregivers. It brings so much peace of mind knowing mom is taken care of. Thank you Oliver Woods!

Sue Kearney and Peggy Bohac

Oliver Woods is a beautiful facility, filled with kind and caring staff members! They truly love what they do and make the residents feel safe, cared for and loved on a daily basis. The rooms are clean and well taken care of. There are MANY activities for residents each and every day. I love that the staff is constantly looking for activities that residents might enjoy and that they act on these ideas, planning for the many needs in house. My mom seems to enjoy anything that includes music, art and even BINGO, which she has never liked! Oliver Woods has many in house services that make it easy for those residents who would have a difficult time leaving the building, such as medical care, foot care, hair care and nail care.

Pamula

Oliver Woods Assisted Living & Memory Care was very clean and very well maintained. The employees were excellent. The reviews I saw online really swayed me because there were no negative remarks. At first, I was not going there, but I'm glad I did because it was excellent. I didn't see any people sad; everyone was happy. They were sitting outside with family. They were either being pushed in the wheelchair outside on the sidewalk or they were walking with family or employees. It was just a very nice place. The people I talked to were very caring, very compassionate, and very helpful. Most of the other places had hardwood floors; but at Oliver Woods, they had carpets in the bedroom and living spaces. That's important in case they fall. They might break something. The carpet really swayed me, and it was clean; there were no spots on it. There was no smell to the place; it was really good. I met with the director that showed me around, and I also met with the secretary/nurse that was there. I met with one of the helpers that accommodated the patients. They were very knowledgeable, very helpful, and kind. They weren't short or brief, and they acted like they had all the time in the world to answer any questions you had. I was very impressed with the whole place.

Carole

My husband came home from Oliver Woods Assisted Living & Memory Care. The reason why he was there in the first place is that it had the best reputation here in the county, and it's a beautiful facility. The staff is very good, very nice, but the communication is deplorable. And then at night time they only have two people and one nurse or nurse's aide for 13 patients. And the director told me that the state says he can have one person for 15 people. I asked what they'll do if all the people have medical problems, what are they going to do if there's an emergency? And she said that she has to try and get somebody else to come over from another building because that's the only thing they do. And with the amount of money they charge, it's just wrong. That was my biggest concern. I understand from talking to other people that it's pretty common that they have so few people. But the fact they're not nurses, but they take care of the patients, bring their meals, bring their meds, do their laundry, and clean their rooms out. For 15 bucks an hour, it's just crazy. Other than that, the people there and the nurses that took care of my husband were very nice, and it's a beautiful facility. They should maybe do some work in some areas because their communication just stinks. They knew he was coming home last Friday and they never told me they were going to be putting asphalt on the parking lot. And so we had to make arrangements and I had to park like two blocks away to get his things out and take them back out to the truck. And they should have told me stuff like that. But it's hard to find a place for whomever in your family that needs assistance. A doctor comes in once a week if you want to see him, and there's one nurse there that is supposed to be dispensing the medication. I think the staff should just be focusing on the patients, but here you're having to do all the other things. And my husband has a problem with his bladder. So they have a lot that they have to wash every week, and I just admired them much better. I think probably out of all the facilities here in the county, it's about the best. They're excellent in other areas and he had good care. The staff is wonderful. They are trying to do anything they can to accommodate you. He had a beautiful room and he had a bathroom with a walk-in shower. The halls are very large and there are no encumbrances. They had activities there like bingo and all sorts of other things that they do. It's close to $6000 a month, I don't think it's worth all the money that they charge.

Provider Response

mama's keeper

I would have wanted to know if there were multiple food selections for each meal plus if dietary special needs like diabetic, low sodium, etc could be available. Laundry care could be improved as to timing, folding right after the dryer stops with no wrinkles. More training of new inexperienced staff should be a must. The rooms are adequate but the source of air for residents with allergies seems to have many allergens. For wheelchair residents the closet poles should be lowered to encourage self care.

jmaryk

This is, overall, an excellent facility. My Dad has been a resident nearly 5 years first as Independent Living and then Assisted Living. He doesn’t really like the food much but has no other complaints. The love and caring between him and staff is mutual. During Covid crisis when residents were basically isolated in their rooms the staff arranged for him to change rooms so he could be across the hall from his lady friend, Alice. This was excellent and I commend them for doing that. Unfortunately she is no longer at the facility. The staff have been excellent at answering questions and responding to any concerns. My only complaint is the continuing presence of unvaccinated staff members. This poses a risk to all elderly residents despite vaccination status as their immune systems are not so robust. Plus they were vaccinated six months ago and it is clear immunity wanes with time. It would be a shame if Covid found its way back into the facility interfering with daily activities and family visitation Thank you

Provider Response

Duane6

Oliver Woods is a little expensive, but a great place to go. The staff and the services were great. Anything my mother in law needed she got. They were there; it was 24 hour care. The facility is fairly new. It’s very very nice and open. They got everything you needed. The sanitation is very good. It was great. They have four buildings; it depends on what care you need as to what building they put you in.