Brooke Grove

Kim

My mother will be moving into Brooke Grove. It's not a fancy place, but it was clean, well taken care of, and adequate. The people were friendly. I liked that she'll be able to stay there the rest of her life because they have long-term care also. She won't have to go anywhere else. All the levels of care were on the same campus, and that's what I was looking for. I saw a nice big bedroom that had a good bathroom to accommodate her walker. They had field trips and games, and some residents were chatting on the porch. They had dining areas in separate houses. Each house had 16 residents and it had a big lobby and a big gathering room. I kind of liked the idea that it's a little more intimate.

mom's care giver

My mother lived in the independent community for many years and enjoyed the activities, although she would complain that they did not fix things in a timely fashion. When she had a stroke and was in the nursing facility for over 30 days with visits from us daily, we learned a lot about the place. The head nurse never returned our calls. Many times when we were visiting she would be texting on her phone at the station and ignore both residents and visitors that were waiting. When she did help you, she acted very annoyed. The activities listed in the nursing facility often didn't happen. In addition, my mother's independent living cottage was repeatedly robbed while she was in the hospital. The thief was eventually caught as he robbed several other people in the community as well but whenever I complained to the head of assisted living he tried to downplay it and tell me it was the wind that cut the stormdoor screen and that the window that was open had been broken a long time. When I asked why they hadn't fixed it he didn't have an answer. after the robbery ,my sister was coming to stay at the cottage. I asked them to be sure the place was secure and things were fixed so we could keep her safe. They didn't do anything and she was robbed while she was sleeping. There were no cameras on the campus although we asked for them . No gates or security. Although my mother lost $100,000 , we got her out of there as soon as we could . We find her new place to be much more responsive and safe. No one at Brooke Grove ever expressed concern for the repeated robberies or any desire to make it safer even though we contacted the governing body. In fact, they hadn't even told some of the administration that it was happening. Larry tried to cover it up.

Don't BringYour Family Membe Here

My mother was there over Christmas and into January 2022. We chose Brooke Grove because my father was there and had a good experience years ago. Things have changed. Rude employees, unresponsive to patient requests, poor food quality were only the start. My mother is incontinent and they consistently took hours to respond to a diaper change request. They even took soiled clothing, hung it out to dry and then placed it into the drawer with clean clothing. The place looks nice, but the reality is a horror show. "Rehab" involved a walk down the hall and then back into bed. Run, don't walk from this place!!!

Shanti

My mom was in Brooke Grove Nursing and Rehab Center. It was a nice place, and they helped my mom get back on her feet. They taught her how to do diabetes care and things like that. The facility was kept up very well. It was very clean, and it was really appealing. It was set back from the road, and a farmland looking area. She had a private room with a shared bathroom. It was pretty spacious, and comfortable. There was enough room for visitors. We didn't pay for her stay, it was all paid by Medicare.

Lauren

Brooke Grove probably needs a little bit more training for some of their staff because my mother fell twice while she was there. The actual physical and occupational therapists are very good there. The place was very clean and the rehab section has been recently remodeled, so it's in good condition. Her room was good and it was wheelchair-accessible. It didn't have doors, just curtains, but it looked like a very comfortable, newly-renovated hospital room.

Caspian

My mother-in-law is a dementia patient at Brooke Grove, and has been for several years. As her condition has deteriorated, so has the care afforded her at this facility. At times, there are no Caregivers in her entire wing of the facility; at meal time, there are precious few to assist those with the greatest need. It is appalling that enormous construction has been performed, atrocious charges are levied for care, but the care has dwindled. Complaints are greeted with sympathy and nods of concern, but there is no follow-up and no improvement. Phones go unanswered. Personal items are lost or stolen. Even the meals prescribed by the mother-in-law's meal plan is largely ignored. This place is a disgrace - they offer a great sales pitch, but it is like a Hollywood set: There is nothing behind it!