My mother-in-law is at the Resorts at Pooler (Formerly The Place at Pooler). She's been there on and off already for rehab. This is a place that she already was comfortable with because she knew the nurses. I have not been in it since she has been in the nursing home. I don't know how it's changed with the new management. I can't really see any of the changes or what the inside of the room looks like except through the window. She is complaining about everything because she doesn't want to be there, but when I looked through the window, it looks clean, it looks like they were putting new beds in there, and it looks like they already had put new flooring down, so to me it looked pretty nice.
Now that she is in the nursing home, they call every three months. We were used to getting a little bit more of a frequent call, but they said that was because of rehab. There are different apartments that I like more than others. I'm not crazy about the business office. They never call me back, but every time I called to speak to the social worker, she lays time aside and talks to me in length, and she's very good.
They don't have anything outdoors really. They set up a little visitors' area, but it didn't look like it went off very well. I don't know if it's even still on the building. They were trying to let people visit, but yet they still really weren't able to be outside social distancing. The only one thing that I would say as a complaint is a lot of the grates that go on the air-conditioners outside have been off for many months and they're just hanging off the building or laying down next to the air-conditioning unit. Every room has their own unit, so it gives really a bad appearance. The people are only going to the window, so the only view they're getting to see is how much in disarray the building is.
They were refurbishing the kitchen the last few months. There have been things they tore out of the kitchen. The old stove is still sitting there and it's right in the way of walking to the back, where you have to go to the window. They're not bearing in mind that people see that and that they're judging by that. They really need to freshen up the outside look of the building. Now with new owners, they're probably trying to tackle one thing at a time. I noticed they put up new blinds inside the room. The old ones looked broken, and we were trying to have window visits with broken blinds that wouldn't go up. To me, it looks like they're trying to tackle the inside first and the outside maybe later, but it's kind of in disrepair a little on the outside.
I like the staff very well. I haven't seen the menu, but she is a very picky eater and she doesn't like anything. She complains about all food. If it's not her cooking, she doesn't like it. She says she doesn't like a lot of what she gets, but there's at least something that she likes on her tray. She complains a lot about the food and that's more of my mother-in-law's problem and not the problem of the nursing home. The nurses are good, but the business office needs to return phone calls. There are oftentimes questions that we have, especially when we went from one insurance to another. If they don't return phone calls and they leave us kind of stranded, and because we can't get in the building, it appears like they don't respect the fact that we have things that we need answered.
The inside might be better than the outside. The outside needs work. They need to pressure wash the outside of the building, and they need to fix all of the broken things that are hanging off.