Countryside Assisted Living

GigiM

I would advise you not to place your loved one in the Dementia Care Facility at Countryside. I want to make clear that there are two buildings at this facility. One is for the assisted living. The other building is for the Dementia patients. When we toured the facility, the administration seemed caring and the facility was clean and very nice. This is where the good part comes to an end. Our loved one was completely capable of caring for his own physical needs. He cooked his food, took care of his personal hygiene and could use the restroom unassisted. His dementia was worsening and he would leave the home at night and walk miles down the road. He was placed in Countryside Assisted Living and within a few days he was put in a diaper. He would try doors, seeking a restroom when we were visiting but they were all locked. Even the public restrooms. We would have to open his room with our key. Several of our visits was looking for staff to change his diaper. He was placed on drugs that made him very sleepy. After just a few visits, we went in one day and found him in a chair unresponsive and he smelled like feces. I found an aide to help get him to his room. This is when we realized that he could no longer walk, or even stand for that matter. When we approached the administration with our concerns, we were met with defensiveness and anger. They did not like to be questioned and denied that they locked the residents out of their rooms. A week later we were given a resident termination letter. Our loved one was transferred to a rehab where they sent him to the ICU. He spent a week in Intensive care with pneumonia, sepsis, a bladder infection and dangerously low blood pressure and dehydration. The lack of care and the overmedicating from this facility sent him to the ICU. Our loved one recovered after a week and was sent to another facility where he died from a fall. He lost the use of his legs at Countryside. I pray for all suffering with this horrible disease and the families trying to care for them. My biggest prayer is that facilities such as this one are eliminated.

Reviewer#LD101923A

We chose Countryside Assisted Living for my mom. They did all they could to make space available so that we could put her in memory care. It's a very lovely place. As soon as I went in, I felt very comforted that the employees and residents seemed to be happy and going about their day, which wasn't the same atmosphere where she moved from. Right off the bat, everyone did whatever they could to help and reassured me that Mom didn't need to go to a nursing home, and that they could take care of her even through hospice. They've done everything they could to make us feel comfortable. And it's really obvious, especially on the memory care side, that she's well cared for. All their employees just seem loving and caring, whereas I have witnessed other places have a lot of frustrated employees. So, whatever they're doing to train each other or how they're selecting their caregivers is wonderful. My mom is enjoying her food, but I haven't experienced it. Memory care doesn't do as many activities as assisted living. It's just trying to take care of them and keep everybody peaceful. I'm very satisfied and relieved even though I can't be there all the time. Where she was previously, I was constantly getting phone calls and there were constant problems and I was always worried about her. And I didn't realize after we placed Mom here how much more relaxed I am that she's being cared for in a proper humane way which hasn't necessarily happened in the past.