Visiting Angels - West Springfield, MA West Springfield, MA

Robert V_24

They allow me to stay in my home. They take care of my needs.

Douglas B_7

They have helped by taking my mother to lunch. I have liked that they were very nice when I met them to talk about my mother.

Christine G_6

It's allowed my mom to stay at home and live independently to make our experience positive. I would recommend them because they've been consistent with being able to provide the coverage.

Joy R_7

It is a huge impact on her. It is dramatically improving her quality of life and it is sustaining a higher quality of life at this time in her life. I think this is why my mom is still able to live with us. Everyone is kind, calm, and thoughtful. Our caregiver has become a part of our extended family. I have called other agencies and it felt rushed and did not have that same calm quality. They are understanding if we need to cancel. They are all consistently kind, caring, and patient.

Anonymous_1708074994

I would like the caregiver to come up with more activities to further their relationship. I like the predictability from them.

Mary M_95

They help him the most by paying attention and talking to him. I would recommend them because I like them, they are very nice.

Antoinette M_1

She comes on time. She takes me to therapy to help me to walk. I like the aide, Mary.

Josette O_1

The agency did everything timely, and I liked the caregiver who came out to help me. The services from the agency were very good.

Sandra M_15

They provide the care my husband needs. They are easy to get in touch with and answer all my questions.

Carolyn G_14

They have given me good caregivers who are easy to get along with. They are very kind and caring to me.

Richard C_48

They have helped the most with being here and taking care of some of the things that I can't do. The problem I have is communication with the office.

Heather J_5

It would be nice to have direct contact with the person providing the care for my mom. Although I understand that they might want to have a coordinator in between. It would be nice to have direct contact. The initial meet up time was a little difficult. I had to travel from Maryland to Massachusetts and the morning of the meet and greet I found out the care person they had lined up wasn't going to be able to do it. I then had to take another trip to do meet up a couple of weeks later.

Anonymous_7554

The client has dementia, and it is wonderful to have someone come and take that off of me. I have liked the people they sent to us.

Dawn N_1

Without them on the weekend, I would be up the creek. I like that the girls are knowledgeable and friendly.

Anonymous_7447

There were a few people who came in the beginning were not suitable, and they found me a new person who was very accommodating. My situation is unique, and I have moved to a new area, and I needed someone who could assist me with my new home. I have someone who is very flexible and does some housework around my house.

Jennifer C_16

She only uses them when I can't help her. They provide good care. My mom is particular and she likes them.

Anonymous_7006

It is really important. The caregivers don't make it worse. I like the administration and we have good caregivers. We've only had one we asked not to have back.

Anonymous_6780

They were unpredictable. They could have better personnel. We went through a few of them.

Paul H_23

Bigger staff would have been good. They could have better communication.

George S_27

They take care of my wife well. I like that they are aggressive in getting things done.