Hear.com Hearing Aid Review

The pros at Hear.com believe that “everyone should hear well to live well.” For the past 10 years, they’ve worked toward connecting the public with the top hearing professionals in the USA. Not only do they partner with leading hearing aid manufacturers to provide top-tier products, but they also ensure each one is programmed by a professional to provide the best hearing experience possible.

While Hear.com works with the top manufacturers and offers hearing aids using the latest technology, it has also created its own model called the “Horizon.” These rechargeable hearing aids come with a charging pod, Bluetooth capability, and smartphone app controls. The Horizon’s lithium-ion batteries have a 19-hour runtime and charge effortlessly in the portable charging case, earning the title of “Best Rechargeable Digital Hearing Aid” among our top 10 hearing aids of 2023. It’s a small, nearly invisible option for those needing mild to moderate hearing assistance.

• Cutting-edge technology. Hear.com has prioritized staying ahead of the game with the newest tech to incorporate smartphone and bluetooth capability, speech clarity, high-speed sound processing, and rechargeability.
• Accessibility to top hearing professionals. Partnering with over 2,000 providers across the USA, Hear.com offers the ability to schedule both in-person and telehealth appointments.
• Free consultation. Before any products are purchased, clients are able to schedule an initial meeting with a hearing aid expert to determine if Hear.com and their hearing aids are right for them.
• Financing options. High-quality hearing aids are an investment. Hear.com offers a monthly payment option to spread out the cost of each pair over 36 months.
• Satisfaction guarantee. The customized Hearing Success Program™ accompanies a 45-day risk-free trial and 100% money-back guarantee.

Caring.com worked with two expert audiologists to research and evaluate popular hearing aid brands for safety. The resulting Safety Scores are calculated using a system of three core metrics and 11 subcategories covering access to professional care, accuracy of the brands’ hearing tests, and more. You can find a detailed explanation of Caring.com’s Hearing Aid Safety Scores by reading our Methodology.

Created with the active adult in mind, the Horizon by Hear.com is a smaller and smarter hearing aid. Its rechargeable battery can last for up to 19 hours after a 3-4 hour charge time. This nearly invisible hearing aid can connect to devices and can be controlled within a smartphone app. Speech clarity from the Horizon showcases its ability to laser-focus in noisy environments like restaurants and parties. There are even static noise and ocean wave signals within the Relax Mode that help to mask tinnitus.

Device Type: RIC

Battery Type: Rechargeable lithium-ion

Standout Features: Bluetooth connectivity

Custom Programming: Customized Hearing Success Program™

Cost: Starting at $800-$3250/ear OR $139/month

People interested in working with Hear.com can initiate the process online with the no-risk trial eligibility quiz to determine their eligibility. Eventually the process will lead to a phone or video call with a hearing aid expert who will assess the situation and find the right solution for the client. Brand, model, pricing, and insurance are covered in the initial call to answer any customer questions.

Once needs are assessed, the Hear.com representative will locate a licensed provider near the customer who can then perform a hearing test. After the test, the provider will assess the test results and recommend the model that will best fit the client’s needs. When the customer receives the new hearing aids, the hearing professional will fit and program them to begin the 45-day trial custom Hearing Success Program™ and 100% money-back guarantee.

Hear.com is dedicated to helping their customers improve their hearing and hearing aid experience as much as possible with their custom program. Clients are encouraged to continually monitor and evaluate their experience during the trial period and work with the hearing provider to adjust the settings and fit of their hearing aid model.

Users of the Hear.com app have access to their personal hearing aid consultants with a tap of their smartphone. They can interact with hearing experts for advice on devices, insurance, and financing. The app makes managing appointments with their licensed providers easy with the ability to set up, reschedule, and receive reminders. App users will also find helpful tips and videos on the latest technology as well as articles covering customer stories.

• Microphones: Hear.com sells additional microphones, allowing users to hone in on and amplify sounds, especially within high-ambient noise environments. They can attach to clothes or stand-alone on hard surfaces, sending sounds directly to the connected hearing aid.
• Remote Controls: Remotes sold at Hear.com can clip to clothing or fit easily in a pocket, giving its user easy access to the settings to control their hearing aids.
• Bluetooth Connections: If hearing aids don’t already have Bluetooth capability built-in, Hear.com carries wireless accessories that connect to the hearing aid and then to a device to enable streaming of TV, radio, and computer content.
• TV Transmitters: For users who are only interested in transmitting their TV sound directly to their hearing aid, Hear.com sells transmitters to enable customers to do just that.
• Advanced Chargers: Users who need another charging option for their rechargeable hearing aids can invest in an advanced charger case. Hear.com sells some that even come with a dehumidifier built in to remove moisture that can build up within the device.
• Cerumen Filters and Drying Boxes: Hearing aids do need to be maintained and cleaned to stay in proper working order. Filters to block dirt and cerumen can be used to prevent damage to the device. Hear.com carries these accessories as well, including drying boxes used to properly dry hearing aids without damaging the very sensitive technology.

As mentioned previously, Hear.com does offer a 45-day no-risk trial of their products as well as a 100% money-back guarantee. Within the first 30 days of the trial, a coach will work with the customer to adjust their hearing aids as needed and teach them how to use and control the device. After the 30-day training period the customer will then decide if they want to continue using the hearing aid and will have until before the full 45 days are reached to return the device to receive their full refund.

Depending on the model purchased, hearing aids come with a manufacturer warranty of 1 to 3 years. If the hearing aids are lost or damaged beyond repair within the warranty period, customers can pay a deductible to replace their device. After this coverage ends, customers can speak with their insurance company to see if hearing aid insurance is a possibility.

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