Spring Gardens Pioneer Valley

ReviewerFY#0916a

My aunt is in the independent living community, and she loves it there. She says the staff is very friendly, and she has good friends there. Their receptionist, the lady who answers the phone, is also very nice. She said the food is good, but I haven't eaten there. For activities, they have field trips, and they do different things. She really enjoys them.

Heidi

I toured. It says independent living, but you have a microwave and a mini fridge, and that's all you've got in your room. You have to go down and get food. They'll bring the food up to you a couple of times, but a couple of times in your whole stay. You have to socialize. And if you're not a social person, you still have to socialize, which is good for some people, but not for me. The gentleman there was very nice. I like him. He was very kind. But I didn't like that the apartment only had a microwave. With regard to food, I can't have gluten but everything they had the day I was there had gluten in it, so I did not eat. But the food looked delicious.

Scott

My mother is in here. She's doing well. She's warming up and they are helping get things warmed up for her, because she's got a little medical condition that we're dealing with. She's getting her back fixed and then she'll be able to move around very freely. They're just being very helpful and supportive of it. The staff is absolutely excellent, very accommodating, "let's work the problem out" type of stuff. They're very good. The facility is topnotch. It's very good, very clean, very organized, and the residents are put first. They made sure that I was involved in a lot of the meals because I was helping a lot with the decision for her to go there. I haven't got to know all of the staff yet, but they're very accommodating. My kudos to Richard. The food was very good. It was not cafeteria style. It was restaurant style. The value for the money is very good because it's very clean, people are there, and I think it's worth every dime that we pay. What we pay and what they get is very good.

William

I will move in. I chose it for the professionalism of the staff. They're on top of things. The room is very nice. It's clean and it's not fully furnished yet, but it will be when I move in. The food was very satisfactory. I've seen the schedule of activities, and people look as busy as they want to be.

Akiko

I liked it a lot. We liked the tour and we liked everything about it, how it looked, the food, and the layout. It's just beautiful. The atmosphere was nice. We went for dinner and the quality was very good. The rooms were very nice and big, and they had spacious closets. They showed us the activity rooms. The staff during the tour was nice. Richard was good at showing us what we needed to see and answering our questions and everything. All the staff we met was just very friendly. It was really clean and nice. We were very satisfied with the place.

Provider Response

David

The tour experience I had was very good. The community looked interesting. The staff was very nice, did a very good job of it, was friendly, and showed me the information I needed. It's a fairly new facility, so the rooms looked very nice and clean. Their dining area looked nice, too. It was a place that someone would be very comfortable living in.

Provider Response