Kingsland Hills Care Center

The memory care here is excellent. I visited 4-5 times a week for a couple of months, so this is not a review based on 1 or 2 visits. My sister was in two private pay only memory care places before she came here and Kingsland Hills takes much better care of her. She was down to 86 pounds when she arrived and she gained 17 pounds in three months. She was lethargic and dehydrated when she arrived and no longer has those issues. I was cut off from her during the recent terrible floods because the phones were down and I was so confident they would take good care of her and they did. My sister's hospice nurse told me that all the water was brought in bottled in cases by the National Guard during the flood and Kingsland Hills still maintained the hydration station for the memory care residents, with water flavored with lemon slices, lemonade, cranberry juice, coffee, tea and ice tea during meals, as if there wasn't a bridge washed out and deep floods just over a mile away with some of the staff personally effected. She loves the food, she gets out of her room all the time and interacts with the other residents and has a real friend for the first time in a while. The nurses are amazing and all the CNA's work so had trying to make the residents safe, comfortable and happy. They really love all of them. if they make a mistake they are accountable and communicate readily with family members instead of trying to sweep things under the rug. I am so impressed and grateful and I sleep much better at night than I did when my sister was at other facilities. Don't let fancy decor fool you in to a place that puts their money into the icing and slaps it on a stale cake. Your loved one's safety, health and happiness are on the line and this facility is the best I have found in Central Texas, and I toured many places. The administrative staff is great: Coleen, Kathy and Katie, and Maureen at the main nursing station is a wonderful person. I really like the social worker, Bianca. The lady who does the laundry and the kitchen have gone the extra mile more than once. The Director who left, Steve, was fantastic. We miss him. The interim director is good. Looking forward to meeting Steve's replacement.

My mom was transferred to Kingsland Hills Memory Care Wing on Jan. 3, 2018, and she passed away March 21, 2018, from dementia complications. While she was there, she experienced incredible care, love and compassion. Every single employee with whom we interacted was so loving, kind and truly interested in my mom's welfare. The staff sees themselves as a family, and it shows. First of all, if you entered the building blindfolded, your nose would never tell you it is a nursing home. There was never an odor, even in the farthest recesses of the facility. We watched the interim administrator, the admissions clerk, the marketing manager, the human resource lady, the young lady in the business office, as well as every nurse, aide, physical therapist, dietary staff, housekeepers--in short, every single person with whom we had contact-- bend over backward to meet our every need and desire concerning my mom. I could not have asked for more or better care. The standards which the current administration and employees place on themselves are of the highest quality, and integrity reigns supreme. They work hard to bring their level of care to exacting standards, and it shows. We are grateful to this excellent facility as it is today and highly recommend it.

My mother was moved here on a Thursday about 5:30 p.m. for rehab and strengthening after a week in the hospital with pneumonia. She was placed in a room farthest from the desk even though I warned them she had multi-infarct dementia. I stayed with her until about 10 p.m. and then went home for the first time in a week. The next morning about 6:00 a.m. I received a call stating that my mother had fallen and injured her left leg about 5 a.m. that morning. When I got there her left foot was rotated out and she had been placed back in bed. It was obvious that she was in pain and that this was most probably a hip fracture. In addition to the leg injury, she had obviously suffered a stroke because her language was very garbled and she had not been this way when I left her the night before but the staff seemed oblivious to this even after I mentioned it. When I spoke to the nursing staff I was told that they were waiting for me to decide if it needed to be xrayed or not because the x-ray would have be to be done by a company coming from Austin. Four hours later they finally came and the xray showed breaks in five different places on that hip so I asked about transport back to the hospital that she'd come from. I ended up having to make all the arrangements between the ambulance company and the hospital in Fredericksburg myself. The room itself had hard wooden floors with NO carpet or cushioning and was very convenient for the cleaning staff but fatal to my mother. It had taken less than 12 hours from transfer to this facility to a life ending injury and they didn't seem to know what to do or take any responsibility for it's happening. I got her out of there as quickly as I could but the damage had been done. She passed away a week later.

This facility has REALLY changed in the last year!!!!!! They have all new staff faces, including administration & are constantly working on making it a better place to live. The level of care has improved 100%. So glad they finally made necessary changes. We will DEFINITELY return now!!!!