Spring Arbor of Rocky Mount

Joyce

My aunt moved to Spring Arbor of Rocky Mount. It's a wonderful community. The staff is excellent. When I walked in the door, I felt love and peace if I spoke to anyone and they were caring towards the residents. It was just so peaceful there. Other family members visit my aunt daily 2 or 3 times a day. It is open anytime to a person who wants to come in. They have activities. They have a calendar with something planned every day for the residents to participate in exercise. It's a beautiful place. I didn't see a sad face there. Some could move without assistance, and like my aunt, she has to be assisted to do everything, and they're right there, and are very attentive. I sit with them in the dining room with my aunt at dinner and I ask for dessert and coffee. The meals are wonderful. They have a choice of two different meals, which one to choose for lunch or dinner, and breakfast. They took them on a bus ride. They have people that come in to entertain them, and do all kinds of activities. Those who are able could go to the gym. It's nice.

Gail6

We went to Spring Arbor of Rocky Mount and liked their environment, but they didn't have a vacancy. We were very pleased with the facility and the way it looked. It was clean. We went around lunchtime, so they were eating lunch. The meals were very adequate and smelled good. The rooms seemed a little larger than some I have seen. The staff knew what was going on and were doing what they were supposed to be doing. They knew we were coming, but I don't think in any way that that had any influence. They have a nice outside locked area. It is more patient-oriented than just some chairs outside. They've got a little storage building and there are flowers around and decorations. It just felt homier. The person during the tour was a staff member because the admissions coordinator had a family emergency yesterday. She was very knowledgeable, very open to questions, and just welcoming. She was able to answer our questions. I was very impressed with her.

ReviewerFC060422A

I wouldn't recommend Spring Arbor of Rocky Mount to anybody. They just didn't seem to care for my husband like I think he needed to be cared for. He fell and they sent him to the hospital and then they called the hospital and said they weren't gonna take him back. It kind of put us in a mess. My husband was in the memory care unit and it's different from assisted living. They had a dining room and a little garden but it wasn't much of a garden. It was just a fenced-in area where they could go outside. The facility was very plain. It wasn't clean, and it smelled bad because it had carpet throughout the whole place and I think that held the smell. He didn't partake in activities because his mind is so messed up with dementia. They had some people come in to sing with them and they played some games with them.

Linda

My friend is moving into Spring Arbor of Rocky Mount tomorrow. Everybody just seems so nice and friendly, and I told him he could get all the coffee he wanted, and he loves his coffee. They told him he would go into the dining room and they would have two menus. They told him what they had and if he didn't like what they had, they would make him a sandwich, or something different, and so he was pleased with that. The staff couldn't be any nicer, they were helpful, and they were very, very helpful in explaining things to us. So we were excited about it. We saw three different rooms and he's going to get a room by himself. He'll have his own private bath, two closets, the internet is included with it, and the cable. And so that was another reason that we liked it. I know two different people from the church that were there, so that helped me make up my mind too. They had bingo, church services, and they take the people out when they're able to go. The cost of it was less than some of the places I went to. It's kept up.

Melissa

My father is at Spring Arbor of Rocky Mount. He's playing bingo there, and he's sitting out on the front porch. He's much happier at this place than where he was at. The admissions director, Rosie, got him a discounted rate on a room, and she had an assessment done over the phone with one of the nurses and the therapists. These people have been on the ball. There has been absolutely nothing that has happened that they have not called me and told me about. They have all of my records; they asked for all my records. It's a much nicer place than where he was at. He likes the people. They're friendlier there. They have activities for him to do. He's part of the little walking club, and they walk in the mornings around the facility. There are different things that he's starting to get involved in. He's coming out of his shell a little bit and doing a lot better. He said the majority of the staff goes home on the weekends, so the weekends are kind of long and boring because there's not much to do. He said their food is phenomenal. He said they went to outside places and got them food. The room that they originally quoted me was going to be $3,500 a month, and they got $1,000 knocked off of it. The admissions director called me every single day until we could get him in there. I felt like that was going above and beyond what anybody else had done. Now my father is calling every day telling me he went and played bingo and exercised on the bicycle; he's doing things, and he's starting to meet people. He's settling in very well, and I think he's gonna be happy there.

Linda100007250

I was able to visit Spring Arbor of Rocky Mount, and the place is very nice. I would love to be able to financially afford to go there. It was very attractive and very comfortable. The people were nice. They gave me brochures with information with regards to their policies and so forth. I would recommend them to anyone that is looking for a nice and quiet community.