Merwick Care & Rehabilitation Center

Riverdance

When I entered Merwick 3 weeks ago, I was in extreme pain from a compressed fractured vertebrae. I could barely move and was very frightened. Dr. Sidhu and her caring team of professionals worked to alleviate my pain and enable me to begin therapy asap. The therapists were encouraging and urged me to try my utmost. The support staff and nurses followed through in the planning and were a large part in my success. Merwick is decorated in soothing blues, meticulously maintained and well run. If you must rehab, I strongly recommend Merwick.

SV

Merwick Care & Rehabilitation Center was modern, new, sunny and bright, but I was disappointed that the Alzheimer's patients were intermingled with the cognitively healthy patients. Everyone was grouped together, so it's a bit depressing. The first floor was for the general nursing care, but the second floor had an influx of a specific community. A couple years ago, the majority of their patients were Indian, so they placed them on the second floor. When I visited, the majority of their patients were Asians, so they placed them on the second floor as well. The rooms were spacious. The staff seemed fine, and the person during the tour was wonderful. The facility was nice, and the courtyard was very nice. There's a computer room with some books and outside had a little putting green.

C Farina

I spent two and one half months at Merwick. Management was hands on, especially Lori and Amanda. They made it a point to check on my well being and progress. Therapists were excellent! Facility was clean. Nurses and aides were overworked, but very good. My only negatives, were the food and cleanliness in the gym. The food was tasteless and the food served was often not what I had ordered. As for the gym, they need an aide to wipe down the equipment after each use. If you have friends or relatives bringing you real food, then I highly recommend Merwick.

Carol

Merwick Care & Rehabilitation Center is clean and the staff is very nice. They just have a problem with communication in therapy, but the people are very nice. The food is institutional, but it was OK, and we will go back. The cost is expensive, more so than others, but it's also superior to them so you get what you pay for.

twiddledee

I am very unhappy with the care my husband is receiving. He is in there for rehab and is upset every day. Let me preface this by letting you know he is a very easy patient at home and rarely complains. In fact, he is very grateful and appreciative no matter what happens. Since entering Merwick he does nothing but complain to the point it's getting hard for me to visit him. But he has reason! The care is poor. Really poor. He can press his call button and it can be easily half an hour until someone responds. He can't go the bathroom without help. He started asking for help at 3:00 and finally got on the commode at 7pm! There is a huge disconnect between doctors and staff. PT promises one thing and there's no follow through. The food might be okay, but by the time it's delivered to my husband it's lukewarm and seldom has any condiments. I have to go get them. Most of the staff is very unfriendly. Cracking a smile at this place must be illegal or something. Don't get me wrong, there are a couple of caring sweet staff members, but they're not the norm. There are two things I've learned----if someone you love is placed here, you better make sure you're here A LOT to advocate for them. And---when my 91 year old parents need a care facility, no way would I EVER put them here. There have to be better places and I'm going to start the research now!

Community Service A

This is a live review from the center. My 90+ year father in law who is here post his cancer treatment had his hearing aid stolen/ misplaced day one. They don’t take responsibility and keep blaming the Princeton Hospital and the hospital blames the rehab facility. Care is of worst than 3rd world country. Care givers seem like not interested in the job they are hired to do. You can hear patients here screaming for help from pain or need to go to the bathroom but no one from staff cares. If anyone from the leadership ever reads this review or cares, you should fire some of your useless staff onsite and implement strict measures and disapline on patient care. Processes and performance needs to be reviewed and staffing needs to be reorganized. Surprise checks and tool based montinoring needs to be implemented. Remember someday we all will be visiting such a facility so please people who have the authority to fix this please do so and remember there is some thing called Karma and no one is excused.

family member advocate

Placed 88 yr. old mother at Merwick to rehab from a broken femur. She was there approx. 5 weeks. I was there daily and here are my observations as follows. First let me preface with if you or a family member are fairly independent as far as bathroom and bathing, your medication knowledge, you'll do fine at this subacute. I will be very objective as I have had the experience of 4 rehab's over the period of 7 years for my mother. 1) The nursing supervisor's attitude, to me, set the tone there. Her appearance of how she handled herself trickled down to the staff and CNA's. If you needed a question answered or help, i.e. having CNA answer the call button, you will be waiting on an average just under 20 minutes. This turned out to be an unpleasant experience. I feel as though CNA's could be trained in geriatric care to be more pro-active than to wait until there's a problem. Nursing Supv. did not know where staff was and gave impression she was inconvenienced looking for them. We are all human & have bad days but this seemed to be the norm. 2) Please read other reviews regarding food delivery - no need to repeat. 3) Because of the nursing supervisor's disposition I felt all areas of care were compromised. 4) Next step, - called Director of Nursing re questions, called Therapy Program Manager, called Business Co-ordinator of ins. - none of them returned calls whether it be that evening or next day. 5) The Kessler trained Physical Therapists and Occupation Therapists are well trained, professional and excellent people to work with. They pretty much adhere to a schedule and the goals were well outlined. My mother did get a bedsore or pressure wound as the staff on weekend's had insufficient coverage. I was told this. 6) I witnessed a real disconnect and lack of cohesion with the CNA's, nursing staff and PT department. When PT asked a CNA to assist or to sign off on paperwork, they seemed "put out". 7) Medication changes were never communicated to family member. Had to keep asking what changes were made if any. 8) I think a quick 5 minute weekly meeting with: a family member; a nurse; a PT person; a social worker would eliminate the need for family member in charge to go to different areas asking questions. Again always felt I was inconveniencing them. Tried to be minimal and have questions ready as I understand they too have their job to do and that was respected. No one from Merwick suggested a follow-up visit with surgeon and getting them there . That fell upon family member to make all arrangements happen. 9) The "very pleasant and positive" Guest Relations Manager made rounds to make sure everyone was happy and doing well. But I think if we had a weekly 5 min. meeting as mentioned above I think it would have been less work on the G.R. Manager (to be pro-active rather than to wait). 10) More emphasis needs to be placed on the socialization aspect as it helps a patient's well being in every which way. 11) Food is decent. 12) Amenities may be could have been explained and what to expect upfront upon arrival.

rff

The nursing care is poor. No one comes when you call for help. The food arrives cold and inedible.

William083723

Merwick Rehab Hospital & Nursing Care was adequate and good. From what I observed, my mother was cared for and tended to. They also attempted to give her rehab for mobility. They treated her with respect there, and the place was very clean.

Ida98012dft

Don't be fooled by its look! I've friend who was here and swears, she'll never going back here. Never go to this facility, poor service, poor management, takes forever before staff will attend to you, overall... Don't ever put your loved ones in this facility not unless you have no other choice.

RRF

Excellent facility in ALL respects--nurses, aides, therapy, beautiful pristine new facility, if you are in need of Rehab you will be very pleased--as I am!! I highly recommend this to anyone needing great care in a very professionally run place!