Provider Response
Hi Sonja, thank you for taking the time to leave us this review.
Offers Assisted Living and Memory Care
January 14, 2022
Provider Response
Hi Sonja, thank you for taking the time to leave us this review.
October 30, 2021
October 02, 2021
August 23, 2021
August 08, 2021
June 18, 2021
February 12, 2019
February 01, 2019
Provider Response
We appreciate you bringing these concerns to our attention. If your willing, please contact us directly for help-we hope to hear from you soon!
March 14, 2018
August 21, 2017
December 20, 2016
Provider Response
Tina, Thank you so much for your genuine response. We are so happy that you and your mom had such a positive experience here at The Pines and that you were able to be part of our family. It is meaningful to all us of to hear the impact that we are able to have as we work hard to live out that mission at The Pines. Thank you again April Bourdon, Executive Director
August 29, 2016
Provider Response
Thank you for taking the time to give us your feedback regarding our community, we value your opinions and learn from your experience with us. Our goal is to provide an affordable option for seniors while creating an inviting environment. We appreciate knowing that you had a positive experience and that our mission is visible to everyone that comes to the community. We offer a few different style apartments and understand that a double room is not an option that suits the needs of everyone. We will be certain that future tours are informed and shown of all options, not just the style apartment that is currently available. Sincerely, April Bourdon, Executive Director
May 10, 2016
Provider Response
Thank you so much for not only taking the time to come in and tour our community but to post a review so that others are able to share in your experience. I am happy to know that although our community was not the right option for your mom, you were left feeling you had a positive experience with our team. We always try to maintain our residents privacy the best we can when giving a tour but certainly appreciate the feedback so we can ensure that everyone touring the community in the future has an opportunity to see the different apartment styles we offer.
January 28, 2016
Provider Response
Thank you for taking the time to post your review, we value the feedback. I apologize if our private rooms were not discussed during your tour we would happy to discuss our apartment options with you further. Our enclosed courtyard was a wonderful addition to our community that we look forward to being able to use again once the warm weather returns. Again, I appreciate your review and thank you for taking the time to tour our community.
June 28, 2015
May 27, 2015
Provider Response
Thank you for taking the time to review our community, your feedback is very important to us. We sincerely apologize to you, as it seems that during your tour we did not meet your expectations. Please know that we take what we do very seriously, as it is an honor and a privilege to care for each individual in our community. Although it is unclear when you had visited us in the past, we would be delighted if you would give us another opportunity to show you everything we have to offer.
March 16, 2015
February 10, 2015
Provider Response
As the Executive Director I want to thank you for taking the time to post this review. It makes me happy to know that the quality of our community shows through in our tours. The Pines of Newmarket is a family oriented community and I believe you can truly feel that as you walk through our building. In your review you touched upon the lovely environment, cleanliness and the honesty that you felt while you were here. These are truly the traits that we strive for here at The Pines of Newmarket. Thank you!
September 16, 2020
Listening. Serving. Caring.
These things matter to you, and to us. We offer more than just a beautiful place to live. We offer a lifestyle that embraces our residents independence and offers high quality care and assistance where needed.
Our goal is to enhance the quality of life of our residents and make sure they live their lives to the fullest. We recognize that our residents require varying levels of care and assistance. We promise to tailor our community and services to the needs and preferences of each individual resident, ensuring that they continue to lead the life they want. Visit us today to start living your life to the fullest!
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