Heritage Hill Assisted Living & Memory Care

David Thompson

My Dad is in a one bedroom and the space adequately meets his needs. Bathrooms are big allowing ample moving around. The wellness team are all friendly and helpful. Brandon from a facilities is incredibly helpful. The director, Carmen is available and is transparent regarding the care of my Dad. Cole the activities director is upbeat and works diligently to get residents to participate in the activities. My Dad enjoys all the food being served and enjoys all his breakfast options and the flexibility if he does not like what is being served for lunch or dinner (which is very seldom) the kitchen staff will serve him up alternative options. I would highly recommend Heritage Hill

Provider Response

spicyredginger

How wonderful Heritage Hill is. Their caring staff, everyone is wonderful. They provide alot of interesting things for residences to do. Patience is wonderful for the residents at HH. The food is good, staff is so nice and thoughtful of their caring for our family members.

Provider Response

Shirley

Rooms are spacious and clean. Being able to customize the room to make it homie for my loved one to be is amazing. It makes the transition into assisted living easier.

Provider Response

C. Guthrie

Heritage Hill is an amazing place. The activities that are done along with the adventures they take the residents on, has me jealous that I don't live here. I have a family friend that I have known my entire life that struggled with the decision to move. Seeing how happy she is now at Heritage Hill makes my heart beyond happy. She tells me often that it's not home, but it's the next best thing. Seeing elderly people go on horseback rides, to a Tigers game, and sledding shows that the team at Heritage do everything they can to help relive those memorable moments with the residents. These elderly ladies and gentlemen are more adventurous and have more fun than I do at 35 years old!

Provider Response

Sara L

This community is the best at serving their residents! They have a leadership team that builds all those around them up. From their front line staff and other residents, this community radiates with light and a great reputation! I would definitely recommend this community for any loved one.

Provider Response

Kelli32

Heritage Hill is the best!! From the start of the process, they have gone above & beyond with their services and make you feel right at home. The staff is so caring and welcomes your needs. We have been very happy with selecting Heritage Hill and would highly recommend this facility.

Provider Response

Danyel

What I liked best about Heritage Hill Assisted Living & Memory Care is that it is located in Caro, which has a lot of options, so it's good that we have the option there now. That's the town my in-laws are from, so it made it convenient for them to be around family and friends and stay within their community. The thing I liked the least about it was probably how small the facility was. It only had three wings. For my own personal thoughts, if I'm going to be in a place, I want it to be a little spacious because I'm not going to get out a whole lot. I need room to get around and check some things out and not feel so claustrophobic. The staff was nice though. They had very good staff. They had a very nice dining room, but it was small. The atmosphere was good. The people seemed happy, and the staff seemed happy. Everybody seemed to coordinate well with each other. Residents had smiles on their faces. The coordinator who we met with was a pleasure to work with. I've been talking with her for quite a while, and she's been great through all of this.

Provider Response

Judy Jamison

I can’t say enough about Heritage Hill. All the staff are wonderful. After only 2 months, this is the healthiest my dad has been in the past six months. This is due to the wonderful meals, him getting all his meds, and all the activities that he can participate in. If you are hesitate about assisted living, check out Heritage Hill, you won’t be disappointed!

Provider Response

Gina

Mom moved to Heritage Hill and our experience has been wonderful. We've had good care and good help. The activities are wonderful, too. I have no complaints. Her room is clean and well-kept. She's very happy with it. The food's OK. There are some meals she doesn't like, but that's just her. On the average, everything's good. The staff assist her when she needs it. They smile and joke with her and if she's feeling down, they'll sit and talk to her. It is well-kept outside. When you walk into it, it's pleasant. They have a lot of activities that they have planned. They're always getting her involved, but she's just not the type to go out to activities. So, it's not their fault, but they have so much to offer. They go in and talk to her and encourage her and that's all they can do, but they have a lot of fun activities that they have planned for the residents. We're perfectly happy there.

Provider Response

Cihall

The staff has been great helping us navigate the big changes in my mom’s life. Mom says the food is good but she would like it a bit warmer.

Provider Response

Facility fan

Beautiful facility with very nice rooms. The staff is dedicated to the care of our loved one, very professional and caring. Various activities are provided to help keep them active and social.

Tadd

All the staff are very caring and well trained in Memory Care. Always helpful and kind. My mother-in-law’s room is perfect. Always kept clean and organized by the staff. The common area (living room/ recreational room/ dining room) is very clean, comfortable and safe. Staff always ready to assist. The activities are fun and appropriate. Lots of game playing and field trips. I feel very comforted knowing she is being so well taken care of.

Kimberly H

We have our Dad in Heritage Hill Assisted Living and he really loves it here. Everyone is very helpful and treat you like family. Have very nice rooms. Our Dad looks forward to his meals everyday. Lol He says they have great food. They also have lots of activities for everyone to do. We are very happy with Heritage Hill and so is our Dad.

T. Morgan

Heritage Hill has been a wonderful place for our loved one to live and thrive. Every staff member that we have encountered has made it their mission to be as helpful, caring, and accommodating to our family’s needs. We appreciate the “home” away from home atmosphere that Heritage Hill provides on a daily basis. I highly recommend HH for anyone seeking Assisted Living services.

Beverly Gilmore

Our Aunt has really blossomed due to the attention and care she has received at Heritage Hill. Cole has the skills to bring people out of their shells. The whole team makes life stimulating and fun for the residents. The residents feel like they are part of a family which is wonderful since we don’t live close by. Best Assisted living experience in our area!

Kaye S

My parent is a resident at Heritage Hill Assisted Living in Caro, MI. He has been there for a couple months now. While searching for a place for dad, a clean place, caring and friendly staff, room size, meals, and activities were all on our priority list. Although the price is costly, we felt that our dad deserved a great place to spend the precious time he has yet of living. There are three different sized rooms, depending on a person’s needs/wants. All the staff at Heritage Hill are very caring and friendly to all their residents and families. They have worked with us and have been very helpful in answering any questions or concerns we have. We feel that our dad is experiencing a time of his life at his age participating in all the activities that Heritage Hill has to offer; corn hole, bowling, horseshoes, chair exercises, baking, Bingo, cards, Bible study, music, etc. The residents are also taken on outings to restaurants, shopping, bowling, etc. I would very highly recommend Heritage Hill for your loved one!

L Comito

I am thrilled with the care my Grandpa receives at Heritage Hill. His room stays very clean and the staff is phenomenal. The activities are the very best. Cole and the staff do an absolutely amazing job coming up with activities for the residents. It is so nice to see smiles on their faces! My grandpa told me he did bowling last week. It makes me so happy to know he is doing more than just laying around. Thank-you Heritage Hill for taking such great care of your residents.

Craig and Chris

Heritage hill memory care facility is amazing. the staff there is so caring, that if you didn't know any better you would swear they were taking care of their own family member. they are always willing and ready to go above and beyond to help the residents. If you are looking for a safe place to put your loved one you should not look any further than heritage hill. From the first initial visit to the time we move my mom in we were treated like family. Everyone there works together to achieve the end goal which is to treat the residents with the utmost respect and courtesy and to make everyone comfortable and feel like they are loved. I could not find any place else that gave me peace of mind that my mom was going to be well taken care of and if you believe your parents or your loved ones deserve the best care, then this is the place for them. It is a hard choice to make to have to put your loved one in a facility, but with heritage Hill you can rest assure that you will have peace of mind because of the way the staff treats the residents. They always keep us informed. the rooms are cleaned on a regular basis. And are nicer than any high dollar apartment. the staff is always willing and ready to help with anything that the residents need. the meals are great. Prepared by an awesome chief and her staff. And in case you are wondering yes I have had the food there and that is why I say it's better then any 5 star restaurants. The whole team at heritage hill from the office to all the staff ( including House keeping and the maintenance dept.) Are all outstanding and willing and ready to help in anyway possible. I mean one of the staff members came in on her day off just to spend some time with my mom just to get to know her more. I mean who does that? The staff at heritage hill memory care facility that's who. Again I can not say enough about heritage hill. They are the best.

Beez5299

Our mother became a resident here and the staff was wonderful! She was so nervous and after moving in she felt so welcomed and comfortable. The services they offer are remarkable!

purplegirl27

The staff was extremely helpful. They made a very trying time with my in my family’s life as easy as possible being able to get my mother into the facility from the hospital. My mom loves the food. Just wonderful! The place was very clean. They had a lot of activities for my mom and our family to join in on.

Myns

The staff at Heritage Hill understands the importance of a quality transition from full independence living to assisted living. Residents are allowed to feel they’re able to maintain their independence as much as possible. Phone requests are answered promptly with resolution. Additionally, Heritage Hill goes above and beyond with socialization and helping residents feel like it is their home.

Roxanng3

The team is very loving and caring. They are in need of more expertise with dementia patients. I am often called when I feel the staff should be able to understand the issue at hand and be able to solve the problem. The activities provided are wonderful. The facility is clean and appealing.

Provider Response

sswartz99

Heritage Hill exceeded my expectations. The employees at all levels focus on the well being of the residents. They are knowledgeable and truly caring. I have observed their great problem solving skills with my mother who has advanced Alzheimer’s Disease and her unique issues. The facility is warm and cheerful. The food is great. The activities and events are engaging and fun. I highly recommend Heritage Hill to others.

S. Keller

The staff is wonderful! They are gentle, kind, patient and very respectful with the Memory Care residents. They seem to get as much pleasure as I do when observing an unexpected chuckle or smile from my loved one. Rooms are of significant size, clean, comfortable. Food is prepared well, with a good variety. Time is spent to prepare/provide activities (cookie decorating, walks, coloring, holiday decorating, music, beach-ball tosses). I am 100% confident that we made a great decision by choosing to place our loved one in the trust and care of Heritage Hill (Caro, MI).

hstaylor

My mom is currently living at Heritage Hill. The employees there are wonderful. They have so many activities that my mom participates in. She absolutely loves it there! She is more active here than she has been in years!

SD Knier

Clean and inviting. Staff are very friendly and accommodating. Rooms are large and spacious. Large closets for lots of clothes and miscellaneous. Bathrooms are very clean and up-to-date. Memory care has activities for many stages of care. Even in late stage memory the activities are very inclusive. Dining staff are accommodating if the resident doesn’t like some foods. Even maintenance is great at fixing things, putting things on the walls. Helped us adjust the wheelchair so we wouldn’t have an $80 house call. Services like hair salon and getting nails painted are done right in the facility.

tennispoodle

My father has lived at Heritage Hill for approximately two years now. He enjoys the activities, especially Bingo. He is still able to drive, so he has a vehicle and can still get out and see his friends. Until last November he was able to have his miniature poodle with him and she was everybody’s sweetheart until she passed away. Now he has rescued a beautiful long-haired calico cat named Gigi to give him purpose in his life. The food is acceptable, and my dad is able to write in items that he chooses to have for meals. The staff is kind and caring and my father enjoys living there.

Garkat

Rooms are very nice and the staff is very helpful. They have a wide variety of activities including special events set up for the residents. They are very responsive to concerns and keep responsible family members up to date.

4th generation nurse

When moms care got too complicated for home, we searched for the best place for her to stay as independent as possible while receiving 24h/day care. She has made herself a home and the staff have bent over backwards to provide the care we all wanted to have mom receive. It is clean, friendly and Christ centered. The staff had a perfect record protecting everyone through the covid outbreak. We trust the staff with mom and her care when we cant be there now and in the future. What a blessing.

Scottyboys

Staff attentive to needs, friendly atmosphere with encouragement for residents to participate in various daily activities. Very clean facility, well organized. Food services have variety and prepared to moms liking with no complaints. Staff keeps family in the loop on care status and coordination with doctors/virtual visits. awesome staff team providing quality care and compassion.

Joyce O

My mother needed to be placed in Assisted Living due to dementia/Alzheimer's. We found Heritage Hill at a very emotional & stressful time for our family. They helped with the decision making process without knowing if we would even place mom at their facility & once it was decided that Heritage would be the best choice for her they were extremely helpful in her transition. They have consistently gone above & beyond since the first day I contacted them. We couldn't be happier or more pleased with how mom is treated. Every staff member genuinely cares for each resident as if they were their own family members. Mom is thriving there. She has made friends & enjoys the wide variety of scheduled activities. She loves the food & states it is always delicious & plentiful. Her room is spacious with a beautiful view & always kept spotless. I would wholeheartedly recommend Heritage Hill to anyone seeking a place for their loved one.

Nichole044673

My grandmother is in Heritage Hill. I love the people and the staff. Everybody is very helpful and accommodate the families’ needs. They are amazing.

Caring107837350

We liked Heritage Hill in Caro, as well as the administrator and the employees that we talked with. We were very impressed with it. I didn't make an appointment, and there was some type of activity going on, so I wasn't able to get as thorough of a tour as I would've liked. It was very beautiful. It had a nice fresh clean smell. Everything looked really nice. I didn't see anything in regards to cleanliness that bothered me at all. It was bright and very homey. If things work out financially and my mother ends up there, it would be a place I would not mind visiting.