Encore Village of Schaumburg

Rostin

I visited Encore Village of Schaumburg. The staff was great. It was a pretty nice place. I had no problem. It was clean and convenient to get around. Everything was right there. You didn't have to walk them out to get here and there. The patio was clean and beautiful.

Provider Response

Kimberly

We toured Encore Village of Schaumburg. It offers more opportunities for activities. The place is huge. There were a lot of areas. It has its pool. It has its little bowling alley. It's an incredible facility. It has so much to offer. It has a lot of activities that people can get together and enjoy. It has exercise rooms and an outdoor area where you can fish, but it's expensive. It's got restaurants on location there. The residents can take part, so it was pretty good. The person who taught us is the marketing director. We got to check the rooms. The rooms were comparable to the one that we saw. They have different levels and different room sizes you could do.

David

What I like best about Encore Village of Schaumburg's independent living is its overall appearance and architecture. I thought that was outstanding. It was very welcoming, very open, and very light-filled. A lot of light comes in, especially in the entryway so it's a very comfortable environment. You feel like you get a real taste of nature from the inside too because there were lots of large plants. The staff was friendly. I don't know if it was from a lack of communication but somehow we weren't expected the day of our visit so there was about a 15 or 20 minutes delay before we could start our tour. The advantage of that was we got to enjoy the open space in the sitting area a little bit longer, which was good. We just expected better organization, though. One of the best things about the staff was the person who showed us around. She was not even fully prepared, she was just called into service, but she was very knowledgeable. She had been in the community for about 14 years so she was very knowledgeable and able to share that with us as we took our tour. They have an exercise area, about 4 different dining areas, and they have some outside areas to tour and enjoy walking around. The community is divided between two main structures and there's a large courtyard that separates them. When the weather's nice, you can walk between them, and when the weather's not nice, you can stay inside and go to any part of the community without going outside. There was no food or meal offered, but I can tell that it smelled pretty good. We got to see the four different dining areas in operation and they seemed very comfortable. One was more formal with white tablecloths and napkins while some were informal where you can go in and order your food and have it right there with TV screens available. One feature I liked about the formal dining area is that you could also order and pick up your meal if you decided you didn't want to eat in a formal atmosphere that day. You could have the meal prepared and then take it back up to your room to enjoy. There's one key area that detracts from the full 5-star rating, and that is that they didn't have many studio apartments to offer. They list the studio as their lowest price quarters available but they didn't have many available to show and it seems that their studios did not compare well, in our opinion, to the studios we saw from other communities. Their one and 2-bedroom facilities were excellent but the studios are $1,200 less than the 1-bedrooms.

Michelle

We were at Encore Village of Schaumburg and my dad was there for three weeks. I was not impressed with them. The rooms were great, and the size of the rooms was lovely. The room was for just my dad, which was great. The facility was extremely clean. However, the staff members were not as attentive. They were ignoring the residents, which I did not appreciate. I remember one woman who kept saying she needed to go to the bathroom, but they just ignored her. They would just walk past her 10 times and not say a single thing to her, and I thought that was very disrespectful. They also got to the point where they were doping my dad on so much medication just so that he would be quiet. So the first night that my dad spent at the new facility, he was so doped up that I had to spoon-feed him his dinner that night. So I was so angry. So one of the first things that I talked with at the new facility was getting him off all that medication and getting him back to being a human being again, and not a zombie. They said they had music programs but that music programs consisted of sitting them in front of a TV set with recorded music versus having live musicians coming in. The food looked good. As for value for money, they were cheaper. For improvements, they need to come up with better activities. They need to go back and allow the residents to have their pets come and visit them. They need to relook at their cable program because half the channels are subscriptions. For people who have dementia, that confuses them. They can't understand messages like that. So they need to offer cable and have all the channels open because it's hard enough for dementia patients to work a remote without turning to three channels in a row and not being able to have a program on, and then they think the TV is broken. They need to think and put themselves in the mindset of their dementia patients and stop thinking like normal human beings who know how to think.

James

It was a good facility. The personnel there were very good and they had a lot more activities, but when mom first moved there, she was a lot more active and her mind was good. She had her own place there. It's geared more towards interactive seniors, where they have a swimming pool and pool tables. They have activities there where they have people come in and give lectures or talks and things like that. So they try to keep people involved there. Plus they have buses that go to plays or local or even stuff downtown, like operas. So, they give you the opportunity to be involved.

Janet

We had an in-person tour and it was very nice. The people seemed more of my cousin's age group. We thought the facility was way too large. They had a salon, an exercise room, and tons of activities. The facility was very clean. It seemed like they had a nice-sized room, but everything was in that one room. So, your bed was in the same room as your couch and TV. People were allowed to bring in their own furniture.