Lena Living Center

Jody

My mother is at Lena Living Center. The rooms look like a dungeon. They're not very homey-looking. The rooms are very, very hot. They're too hot for me. They offer all their meals, they offer to get their hair done, they offer the church, and they offer the activities department. It might be the right place if you don't need extra care. But if you need extra care, forget it. They have little holiday parties that they put together in the nursing home if they can participate. I also believe they have a church there. However, the staff don't care there.

Fly_on_the_Wall

My family member's room was clean and bright, and the "hands-on" staff seemed kind and generally tried to be helpful. This was during the pandemic, and there was weekly covid testing of residents and twice weekly testing of staff, which helped keep my family member safe...and for that, I am very grateful. My family member had almost daily physical therapy, which would seem to be good, but I do question how targeted it was for my family member's particular needs. Beyond that, it was a poor experience for my family member's 2-month stay for rehab. There was no calendar or clock in the room to help orient my family member. The tv cable system was too complicated, and therefore, unusable. Phone calls to staff were often not returned, and the phone system to leave voice mails did not work. Items brought for my family member were not delivered until up to 5 days later. Requests to correct problems or address concerns were either ignored or significantly delayed. Requests for copies of admission/dismissal paperwork were ignored. Worst of all, the facility did not provide the Medicare-required two day notice of Medicare Non-Coverage (NOMNC) for physical therapy; instead, I received the notice 6 days AFTER the termination date. I started the appeal process, and there was a prompt ruling IN FAVOR of my family member because the facility did not provide the proper notice of termination. However, the nursing home continued to DENY my family member physical therapy, which was also in violation of Medicare protocol under such circumstances. We had high hopes for this facility, but in the end, I couldn't wait to get my family member out of there.

Lauen

I have enjoyed the time I visit this facility and see the staff interaction with the seniors there. The staff are caring and enjoy their jobs. The therapy is the best and have great results.