Viera del Mar Health and Rehabilitation Center

Cathy

- They often have shortages of staff, including RNs and CNAs, which leads to lack of care for your loved one. - If your loved one is incontinent, you will need to routinely ask them to change your loved ones Depends/diaper. They will give them drugs to calm them when they really just wanted to not lay in feces and urine. - Some of the nurses are caring and truly take the time to know your loved one, while others simply do not care and it is sadly clear they are in the wrong profession.

L Anthony

The rooms at this facility are outstanding, clean, modern and roomy. We saw many different activities provided for the residents; a very nice outdoor sitting area/ garden; etc.; the photos online speak for themselves. Admin Staff were friendly and knowledgeable. My Aunt had a very complicated condition, in addition to being paralyzed. The Doctor's, Nurses and CNA's were compassionate, attentive and very knowledgeable with the medical care she required. In general, we thank God for allowing my Aunt the opportunity to receive the care she needed here and we highly recommend this facility.

Gigi 7755

I wouldn’t put my dog at this facility. The staff were the most unfriendly unprofessional incompetent I have ever seen. They were uncaring and actually mean. Please don’t put anyone you love here!!!

DJOH

My mom arrived on Thursday afternoon and by Monday she had to be taken back to the hospital due to an infection on her surgical wound that was so bad it had spread to her abdominal cavity. They wouldn't give her a sponge bath until Monday when she was to go back to hospital. On Sunday she asked to get out of bed and they put her into the wheel chair instead of the of the other chair. That was at 950am. After an hour she hit her button to be put back into bed and the CNA said no you need to stay there until after lunch. She told her that she was in pain but she didn't care. By the time lunch arrived she was in so much pain she couldn't eat and again asked to be put back I to bed and the CNA just walked out. I arrived at 1pm to find my mom crying. I hit the button and the CNA didn't show up so I went to the nurses station and told her my mom needed to get back into bed NOW. 10 minutes later she showed up and put her back into bed. This was reported to the RN on duty and my mon said she was abused and neglected and supposedly they filed a report. I don't think they did. Food wasn't even something my mom could eat because she has a colonoscopy so she ordered cereals and grilled cheese sandwiches. I have one thing to say...STAY AWAY FROM THIS PLACE. They are short staffed and those who are there are lazy and Incompetent.

LIVID BEYOND BELIEVE

Absolutely do not allow your family member to be dumped by the hospital into this facility. My mother was brought here for rehab on a Friday night from the hospital. There were no meals set for her for the entire weekend. Luckily my sister was able to have a CNA scrape up some food in the kitchen which was closed. The food she received was not what she was supposed to be eating, but it was better than starving. Also the staff here is spread very thin and there is no way for them to properly care for the number of residents they have. My mother is supposed to wear a bi-pap machine anytime she sleeps to keep her blood gases down because she has COPD on her 2nd night there someone turned her bi-pap off but never took the mask off of her then on the 3rd night there they took it off of her to care for her bed sore and never put it back on her. This caused her blood gases to get so high that she was found unresponsive by my sister in the morning and her oxygen level was in the 60’s. The nurses and/or aides didn’t check on her to see if she was ok in the morning. Needless to say she was rushed to the emergency room and is not doing well. The response time for help from anyone is also awful. One of the nurses helped my sister get my mother into the bathroom because it had been 20+ minutes since the pushed the help button and once they got her into the bathroom they decided to test the emergency pull string in the bathroom and it was 20+ minutes before anyone came for the emergency call. So God help anyone who falls in the bathroom because they’re going to be there for a long time. We had reservations about my mom going into this facility because of the bad reviews but I was told by “ Marissa” the intake person that management had changed within the last 30 days and things are much better under the new management. She assured me that my mother would be cared for, instead they almost killed her. I have no idea if she is even going to make it out if the hospital now. This is only the tip of the iceberg of issues that occurred in the 2 1/2 days my mother was there, so be very wary of sending any loved ones here.

PASCUS

I am not writing this review ONLY for my parents, but for EVERYONES loved one that is in that facility. Let me start by saying that all of the staff were nice and pleasant. The nurses and Therapists are very good. Even the CNA's are good (even though it may not seem like it becasue they are so short staffed and it takes a very long time to get anything, it's not totally thier fault) most if not all of the CNA's are agency, so I felt that they were doing the best they could with what they were working with. Now, My family was in there recently and I could NOT believe the sight of the food that was served for one thing, i.e 3/4 of a sausage link with gravy on it and an icecream scoop of mac and cheese and applesause and some watered down fruit drink that was oversaturated artificial sweetners ( I tasted it myself), and add more insult to this, it was ICE COLD. Who would serve something like this to anyone let alone to people who are paying customers??!! Every..single..morning breakfast was cold, ice cold, WHY? eggs w/green beans??? What in the world!! We needed food warmed up that I Brought in and there is NO WHERE to warm your food, no microwaves anywhere except in some managers office. WHY?? My loved one was there with an infection of the legs and NO ONE thought to change the sheets every...single...day, why? That is elementary to understand that when an infection is healing it is important to make sure the sheets are clean for that person. Again, These people, These humans are not there because it's free care, they are paying very good money for this care. When my mother was there is 2020, the care, the food was absolutely great, that was why we wanted my parents there this time, but there is NO WAY, NO WAY I would take them there again OR refer anyone there, to pay very good money and have deal with things like this, it is unacceptable. I was asked to wait to write this review until they left there and were home, Because they were worried about being treated bad or receiving some type of retaliation, just to give you an idea of how the atmosphere felt there. That is why I waited to write this. I write all of this to say, if you are thinking that because this facility is in Viera that it must be good care. PLEASE DO NOT FALL INTO THAT. Do not bring someone you love here.