Palisade Living Center

Miss Pam

will limit my MANY concerns to two but you can safely multiple it by 10. 1). Unless you have titles behind you name it is IMPOSSIBLE to reach people. First regarding paperwork Katelyn absolutely would not return my calls. Lest you think she was too busy she regularly returned my brothers calls. She practically forced me to sign that she could talk to my brother. My brother was not the POA. I was the POA. My mother was in her right mind when she made that decision. But Katelyn decided to talk to my brother instead and would not return my calls. I can only assume that was because he has an MD behind his name. So I never knew what was going on. That is pure negligence. The same with Jolene I repeatedly called her and left messages and she refused to return them. 2) They totally lost some of my mothers’s belongings. Katelyn told me she had found them and to call her to make arrangements to pick them up. Over a span of 7 days I called a minimum of 5 times. Would she call me back. No!! NEVER!! I still don’t have them. When I finally went to pick them up it wasn’t hers. Someone mentioned my mother’s beloved blanket might be on someone else’s bed. What prey tell would her blanket be doing on someone else’s bed? Again the direct nurses and aids while noticeably short handed were sweet to my mother. The administrative staff was uncommunicative

Provider Response

Gerald

I'm in Palisades Living Center. I don't like it. We got people here that belong in a different environment. I wouldn't want anybody to live here. The upper management to me is horrible, they don't pay attention to anything, they ought to be fired, but the nurses are pretty good, and the CNAs are pretty good. The food is horrible, everything here is institutional/processed food. The kitchen doesn't cook anything. They take them out of a package and warm it up, put it on a plate, and serve it to you. Because of COVID they've got nothing going on. It's an old building, it was probably built in the 50's, it's in decent shape, except the heat is hot water baseboard, and has horrible water hammers in it. So, in the middle of the night, when the heat comes on, it's like somebody's banging on the wall with a hammer, it's real loud, and you can't control the temperature of the air in your room. At least the roof doesn't leak. It's paid for by social security, and I think they're overpaid.

Provider Response

Cocomoe

My mom is in Palisade Living Center. It's mostly pretty good. She gets good care, and she doesn't get abused. She stays in her room most of the time. She has been in there for five years. I've never seen any abuse or anything like that, but the only thing that bothers me is when you walk in, some days you can smell urine. I'm sure that's because they might be low on staff, and they're not as fast as getting the rooms cleaned from one end to the other. My mom said the food is good. Most of the time, if I was there when the food came in, it looked good. The staff is pretty good overall. I saw my mom outside, and she is looking better now. I think they talked to her about getting her hair cut because her hair was really, really long. Staff wise, she has had a few problems over the years from a couple of them. It's an older building, but it's always clean. I've never seen it when I walk in and it would be dirty. They have to change my mom's sheets often, but there's a couple of times I go in there and they haven't changed her bed yet. Most of the food looked good, and Mom said most of it tastes good. They have activities, but she doesn't participate. They can't get her out of the room to do it. My dad and my mom were both in there and then my dad passed away. One thing I did not like was they called me the day he was sick and he passed away that night, so I didn't even get to say goodbye to him. They should have contacted me at least one or two days before that and say, "Hey, your dad is not feeling good and he is not looking good," because I didn't think that's right at all.

Provider Response

Concerned Sister

My sister was taken to this facility for rehabilitation after surgery. Although the staff was pleasant, the service was below average. They didn't bring her medication at all the first day, and when they finally did it was wrong. She had worked in a medical facility herself so recognized the error. I visited every evening & tried to get the billing department to call me because I had offered to pay the bill for her, leaving several messages, but they NEVER returned my call. The staff didn't even take the "initial" information from her until the evening before she was being released, and only did it then because it was required to be taken upon admission & they hadn't done it. Six months later I received a bill for twice what I thought it would be, but of course didn't know that because they wouldn't return my calls when I was trying to get information. There was never an invoice stating what was charged or for what, or how much the insurance paid ... just a statement, 6 months after her release stating it was past due. I was very disappointed in this facility.