Palisade Living Center

My mom is in Palisade Living Center. It's mostly pretty good. She gets good care, and she doesn't get abused. She stays in her room most of the time. She has been in there for five years. I've never seen any abuse or anything like that, but the only thing that bothers me is when you walk in, some days you can smell urine. I'm sure that's because they might be low on staff, and they're not as fast as getting the rooms cleaned from one end to the other. My mom said the food is good. Most of the time, if I was there when the food came in, it looked good. The staff is pretty good overall. I saw my mom outside, and she is looking better now. I think they talked to her about getting her hair cut because her hair was really, really long. Staff wise, she has had a few problems over the years from a couple of them. It's an older building, but it's always clean. I've never seen it when I walk in and it would be dirty. They have to change my mom's sheets often, but there's a couple of times I go in there and they haven't changed her bed yet. Most of the food looked good, and Mom said most of it tastes good. They have activities, but she doesn't participate. They can't get her out of the room to do it. My dad and my mom were both in there and then my dad passed away. One thing I did not like was they called me the day he was sick and he passed away that night, so I didn't even get to say goodbye to him. They should have contacted me at least one or two days before that and say, "Hey, your dad is not feeling good and he is not looking good," because I didn't think that's right at all.

My sister was taken to this facility for rehabilitation after surgery. Although the staff was pleasant, the service was below average. They didn't bring her medication at all the first day, and when they finally did it was wrong. She had worked in a medical facility herself so recognized the error. I visited every evening & tried to get the billing department to call me because I had offered to pay the bill for her, leaving several messages, but they NEVER returned my call. The staff didn't even take the "initial" information from her until the evening before she was being released, and only did it then because it was required to be taken upon admission & they hadn't done it. Six months later I received a bill for twice what I thought it would be, but of course didn't know that because they wouldn't return my calls when I was trying to get information. There was never an invoice stating what was charged or for what, or how much the insurance paid ... just a statement, 6 months after her release stating it was past due. I was very disappointed in this facility.