will limit my MANY concerns to two but you can safely multiple it by 10.
1). Unless you have titles behind you name it is IMPOSSIBLE to reach people. First regarding paperwork Katelyn absolutely would not return my calls. Lest you think she was too busy she regularly returned my brothers calls. She practically forced me to sign that she could talk to my brother. My brother was not the POA. I was the POA. My mother was in her right mind when she made that decision. But Katelyn decided to talk to my brother instead and would not return my calls. I can only assume that was because he has an MD behind his name. So I never knew what was going on. That is pure negligence. The same with Jolene I repeatedly called her and left messages and she refused to return them.
2) They totally lost some of my mothers’s belongings. Katelyn told me she had found them and to call her to make arrangements to pick them up. Over a span of 7 days I called a minimum of 5 times. Would she call me back. No!! NEVER!! I still don’t have them. When I finally went to pick them up it wasn’t hers. Someone mentioned my mother’s beloved blanket might be on someone else’s bed. What prey tell would her blanket be doing on someone else’s bed?
Again the direct nurses and aids while noticeably short handed were sweet to my mother. The administrative staff was uncommunicative
Provider Response
Dear Miss Pam, thank you for your review. We regret to hear you had a frustrating experience, and really appreciate you bringing these issues to our attention. Please contact us so we can work with you to address this.