Always Best Care of Waconia

On 02/01/22 I was informed by my ward’s social worker that she had started service with Always Best Care (ABC). It took a while, but ABC finally scheduled and intake appointment for 02/25/22. Unfortunately, Brooke didn’t show up for the appointment and didn’t answer her phone. Later that day she finally called me back and said that she lives over 80 miles away in New Ulm MN and didn’t feel like driving in since my ward hadn’t answered the phone. She was rather nasty about it. Note: I was listed as the contact point because my ward has dementia and only uses the phone on a very limited basis. The appointment was rescheduled for 03/08/22. On 03/18/22 Rachel from ABC called to ask me how their services were going the last few months. She was clueless to the fact that services had no yet started. Service was finally started on 04/05/22. There were numerous cancellations and some of the work done had to be redone. On 04/27/22 Brooke called for a 45 day review. I had to remind her that the services only started 22 days ago. On 05/10/22 and 05/11/22 Emily, the service provider, didn’t show up and didn’t answer her phone. On 05/11/22 Stacy at ABC said that Emily would no longer be coming due to “personal reasons”. She also said that they had informed the social worker. When I talked to the social worker, she said that she had not been contacted by ABC and didn’t know anything about the situation. There was no attempt by ABC to tell us what was going on or to replace Emily until 06/01/22 when Brian from ABC called. At that point I simply told him that ABC was no longer welcome. Yesterday on 06/26/22 Rachel from ABC called again to ask me how their services were going. She had absolutely no clue as to what was going on and that ABC had stopped all services as of 05/05/22. In frustration she said that the internal ABC communications was nearly nonexistent. In my opinion Always Best Care is a poorly run one star company.

Always Best Care comes in to help my dad a shower at night. When the guy came out to interview, he was really good and helpful, but it was just hard to find someone to help with dad been a little bit bigger and heavier. They like the person that they had come out a couple of times. The caregiver is good.