Shippensburg Rehabilitation and Health Care Center

Bobbie

Interactions with staff were terrible. They won't let us visit our friend and she wants visitors. They won't explain why and when I try to call on the phone the social worker, Brandi hangs up on me. They are cruel not to let us visit our friend and it's cruel to our friend because she wants us to come.

Mary

My husband was in Shippensburg Health Care Center. When he first went in, he was placed in a room for three people. There is a man there already taking up two-thirds of the room. He played his television so loud, you could hardly hear yourself. It took me a while to get him out of that room into one of his own, where he had a little space. They had a dining area, but it was not fancy. It was just a room, and he very seldom went there to eat. He usually ate in his room. It was a clean facility, and the staff was friendly and attentive. I suggest a nicer dining facility and a recreation room or a community room. The only one they had was the one they used for meals. They did not have an area for puzzles, games, books, or a place to go to and do things on your own.

P.O.A.

As a POA of a current resident, I can honestly say their billing office is horrible, never return your calls and have monthly billing errors that must be addressed on a regular basis but when you try to contact their billing office they refuse to return your calls without calling them back at least 3 times. Just awful customer service.

Victoria Bouche

My grandfather went here and he actually enjoyed it, he wasn’t ever complaining of any mistreatment. I think it’s a decent nursing home.

customerservicemmi2

The admissions coordinator was very helpful in admitting my father -Mark R.