The Grove at Harmony

I wish I could give it 0 stars. 1 star simply cause the nursing staff was nice. Don’t recommend ever sending your loved one to this home. My mom had to be there for a week after her surgery to get physical therapy. (this is also a nursing home) The Grove at Harmony 191 Evergreen Mill Road Harmony PA 16037 The place was filthy. I sent her disinfecting wipes so she can clean her area. I uploaded a photo after she wiped down hers. They bleached her clothing & didn’t give 3 pieces back. Her mattress was bad and after speaking to 5 different people, it was finally address a day later. When trying to speak to someone in upper management, it was like speaking to the wall. They said “we don’t refund for damaged or stolen items” Basically giving the staff the ability to do as they please. Calling me back tomorrow to discuss, should be interesting. The food was served beyond soggy and cold. The food they served I wouldn't even feed to my dog. Beyond unprofessional and we will also be calling the insurance company to let them know to remove them from the list of recommended places to send someone after surgery. Cleary they cut corners and are nothing but for-profit. It's sad. I can't even image sending my loved one here to spend the rest of their days. They might as well be homeless.

When the facility was Evergreen, it was great. Once it became The Grove at Harmony, things went downhill. Most of the nurses were great. The family counseling calls were never prepared with information. Told me the same thing on each call. Advice: always ask for medical records and history. If you live close, visit as often as possible to keep an eye on things. The activities are good. Once our family member passed away, we found out they were declining months prior to death. Our father had injuries that were never reported to the family. Staff kept care packages that were sent for my father. Personal items missing. No sympathies from the administration staff. Called family an hour before death to say they have passed. When arrived to pick up belongings, things were stuffed into garbage bags and thrown out the door to us. Out of 5 bags only 1 bag belonged to the family. The facility tried to bill us for the room a month after death. They didn't report his death to Medicaid for almost a month. So sad that it was a great place until it became corporate. Could be a nice place.