Heart of the Ozarks Healthcare Center

Laura

My mom was at Heart of the Ozarks Healthcare Center. The rooms were very small and very old, and they remind me of old dormitories. The furnishings and everything were old, too. The staff there was just wonderful. The food was OK for somebody staying there. If you're on a special type of dietary need, they adjust your meals to that. If you're not hungry at 5 o'clock and you get hungry at 6, they will feed you at 6 instead of 5 o'clock. They kind of have an open dining time between 5 and 7. Sometimes if they want to have supper at 4, they'll prepare something for them. There's a general dining area for everyone. The outside grounds were nice.

Paul

I visited Heart Of The Ozarks Healthcare Center. I remember that there was a man in the hallway, and he sat there for four hours and hollered for a nurse, but nobody went in there and checked on him. I also know that there was a time where a man sat in his room for two days straight and was soiled and hadn't been fed for 48 hours. It's my hometown, but do I wanna go there for treatment? I'd say no. It's less than a half mile from my house, but I went elsewhere. It's basically a place where you go to and die. The building was clean, but it was old, and kind of bland.