Pinehill Nursing Center

JessMC

My mother was here for about a year and a a half. She died in Pine Hill Nursing Center in December. When we first checked her in, it did not seem that bad. After all, it was our ONLY choice. She suffered from dementia & early onset Alzheimer’s. First, the place was constantly changing administrators and staff. Should have been my first red flag. Mrs. Teresa & Meagan were the last ones that were worth a crap! They actually returned my phone calls and eased my pain when I would call with questions or just to check on my mother. There was a few instances that stuck out to me…. One, My mother fell in the shower and I was not notified until I could make the trip to visit (2 Hours) the following week. Two, She was not given the proper meds all the time & when asked why they gave me some bullcrap excuse. 3rd, She actually seemed VERY happy and was THRIVING compared to her life at home before and then she became Incontinent, ALMOST IMMEDIATELY. which from what I was told by her physicians here- was a HUGE red flag. FOURTH, She was punched in the face by another female resident, I was notified but nothing was done and the aggressor stayed and was not removed or anything from the facility. My mother LOVED the kitchen Staff and a few others that had a nickname for her. LASTLY, AND I PUT THIS IN ALL CAPS BECAUSE SOMEONE NEEDS TO KNOW THIS- MY MOTHER DIED IN HER “SLEEP” ON DECEMBER 5TH, 2018. I RECIEVED A PHONE CALL FROM A MALE NURSE THAT WENT LIKE THIS “MAY I SPEAK WITH *******, THIS IS SHE, MRS. *****, YOUR MOTHER HAS DIED. WHEN CAN YOU ARRANGE FOR HER AND HER BELONGINGS TO BE PICKED UP?” Not one singe ounce of compassion or an “I’m sorry to have to tell you this” or anything!??!?!?! how unprofessional and insensitive. THIS PLACE SHOULD BE SHUT DOWN. THEY CANNOT PROVIDE THE CARE NEEDED DUE TO LACK OF FUNDS, STAFF, AND PROPER TRAINING. If you have a loved one looking for an assisted living/nursing home STEER very clear of this one!!!!!!! My mother was diagnosed with dementia exactly 3 months before she went here and died a little over a year later. Granted she had been dealing with some form of the disease for about a year most likely. PLEASE, I am telling you the truth. SHUT THIS PLACE DOWN!

France Hedrick

They short staffed and cut corners. My Aunt was there for therapy and didn't receive the proper therapy. She had to ask several times to be taken out of her bed each day (which was part of the her therapy). Being left in soiled diapers for a couple of hours at a time was normal. A member of the staff told my Aunt & myself that they would do anything to keep her there because they needed the money. Items of clothing were never returned to her. I over paid the facility because a proper bill was never given and had a credit owed on final invoice. They are saying that they don't owe me that money.