CARING STARS WINNER
3415 Campus Drive, Thousand Oaks, CA 91360
4.8
(16 reviews)
"My Most Positive Experience at University Village Thousand Oaks (UVTO) I first heard of UVTO from my sister about four years ago when she and her late husband began to look for a retirement community. My sister and her husband completed a very thorough search of retirement communities before choosing UVTO. They downsized from their three-bedroom home, in Thousand Oaks and moved to UVTO, a little over two years ago. And they were most pleased with their new home. I called my sister very regularly and she was very proud that they made the perfect choice. Their friends and relatives would visit them frequently and my sister was delighted by how impressed these visitors were with the ambiance of the facility. This included the pleasant spacious campus, the many facilities including the entertainment and dining options that were available to residents and their visitors. UVTO’s real “help” was realized when my brother-in-law was hospitalized in the fall of 2023. The management ensured that he was safely and comfortably transported to the hospital. In addition, they got caregivers 24/7 to be with my sister while her husband was being treated. Unfortunately, my brother-in-law succumbed to his illness and passed away. My sister was distraught and, during this difficult time, the UVTO staff were most diligent in their care for her. They: 1. Made sure my sister took her medication on a regular and timely basis. 2. Brought three meals daily to her apartment. 3. Introduced us to care-givers who were with her 24/7. 4. Encouraged her to go on outings on a regular basis. I, personally, have seen the excellent living conditions. And more importantly, the care and attention to detail the UVTO staff extend to their residents. I first visited UVTO last December, after my brother-in-law passed away. It was clear to me that this welcoming and warm atmosphere flows from the top down. The facilities are immaculate, and all staff are, polite, kind, attentive and bend over backwards for the residents in their care. To put it concisely, UVTO, under promise and over deliver!"
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