11 Commerce Dr, Gatesville, NC 27938
4.0
(3 reviews)
"My mother-in-law is staying at The Gates House. It's a clean facility, and everybody has been nice so far. But I feel like we're probably not getting answers as far as trying to find out if they're cleaning her sheets and doing her laundry. And I'm not getting clear answers as to if she's getting the actual care that we're paying for. It goes by a scale, like it starts at $4000 a month and then it can go to $4600 to $4800 depending on the level of care. They're charging us the $4800 because they're saying she needs extra care, but I don't know if she's getting the extra care that we're paying for. The rooms are good size. They have a nice-sized bathroom attached to all the rooms. We have a private room for my mother-in-law, but I haven't seen a room where there's more than one person in it. As for the staff, everybody that we've come across has been pretty nice. I haven't had any issues with them. But I wish I was getting more straightforward answers from them. Most of the food is pretty good. It smells good, too. The couple of times that we have been there, my mother-in-law hasn't complained about it. Regarding value for money, I understand that they're caring for somebody and providing a roof over their head and all that, but it's just an exorbitant amount of money. We're paying extra for extra care, but I'm not getting verification that the things we're paying for are being carried out. Nevertheless, the best part about it is that it's eight minutes away from our house. And we live in a very rural area, so the location is the main thing."
$3,600








