Home Instead - Northeastern CT

Offers Home Care

52 Reviews
Call (800) 973-1841
Home Instead - Northeastern CT (800) 973-1841

Reviews of Home Instead - Northeastern CT

52 Reviews Write a review

Home Care Reviews for Home Instead - Northeastern CT

November 18, 2021

By Tammy L.

I am a past client of this provider

5 stars isn’t enough !! I had knee surgery on Nov.8th & needed someone to stay over night as per Doctors orders. Bobbijoe was so compassionate, professional and helpful and was able to find a fantastic caregiver named Nelly to stay over & make sure I was OK. Nelly was so helpful & professional also & had such a calming demeanor. I had no way of getting home after the surgery & without hesitation Bobbijoe said she would pick me up & get me settled in. Nelly met up with us at my house & Bobbijoe showed her around & what I’d need help for. I needed to ice my knee 24/7 but was unable to get the ice I needed daily. Again, without hesitation Bobbijoe said she’d help me and she brought me ice on a daily until I was able to drive myself. They are absolute angels on earth & I appreciate all they did for me!! They went above & beyond, especially Bobbijoe & helped so much with giving me ease of mind during my recovery. I will most definitely use them in the future if the need arises! If you’re reading this because you’ll need help with home care soon, don’t hesitate to use this amazing company! I highly recommend them, you won’t be disappointed!!

November 02, 2021

By Brandy

I am a past client of this provider

Home Instead provided professional, caring individuals to care for Mom in her home. They listened to Mom’s likes/dislikes and placed caregivers who fit her needs. These caregivers treated Mom like she was one of their family and kept us informed of any issues.

July 15, 2021

By H V

I am a past client of this provider

When you find a caring agency that you trust, as I do Home Instead, it’s a valuable thing. I felt very relieved to have you there at a very stressful time for my family. I had tried several agencies and was turned down because they didn’t have staffing - you saved me. Having an agency at your back to support you is invaluable.”

May 24, 2021

By Gerry

I am a past client of this provider

I need help with my dad at home and couldn't have done it without Home Instead. I researched other companies and chose them. I definitely made the right choice. I really liked that the caregivers were all local.

May 16, 2021

By Robinn S

I am a past client of this provider

I want to thank Home Instead for taking such good care of our 88-year-old mother, and tell all of you readers about the very good experience we had in working with Home Instead. To put it mildly, my mother was a tough cookie. Set in her ways, independent, and didn't see that she needed help as she aged, didn't want "strangers" in her house. Her health declined rapidly and she also had dementia setting in. Home Instead set us up with 3 main ladies (with alternating shifts) who were so experienced they knew how to deal with mom, to the point that she looked forward to their visits. On 2 occasions, the door to my mother's house was locked when Home Instead arrived, and my mother had fallen inside and was on the ground. Not even knowing this yet, the Home Instead ladies didn't let a locked door prevent them from getting in to start their shift. They checked all doors and windows around the house until they got in, found her, then provided immediate help. That's just one of 100 examples I could make about how these ladies went above and beyond. Did they arrive on time? Yes, but they did so much more. My mother said the lunch they make her is "too pretty to eat." The ladies could get my mother to behave, eat on time, get ready for bed, etc., better than we daughters could! The excellent ladies that we grew to love are Michelle, Janet and Marjorie. Another important aspect of our relationship with Home Instead was the Office/billing/management responsibilities. The ladies in the office were very responsive and proactive. They auto-submitted our billing info to our insurance provider, which made things very easy for us. They kept in touch regularly, brought unplanned events or emergencies to our attention, and checked in regularly to see how WE felt things were going and asked for suggestions on how to improve. Bobbi and Shara were my main contacts there. Eventually my mother's condition became too difficult to handle at home and she is now living in an assisted living center. This is the only reason why we stopped working with Home Instead. If you're still reading this, you know how difficult it is to take care of aging parents and you're looking for help. You may not know who to call or even what help you need. Call Home Instead. You won't be sorry!

May 15, 2021

By Kat F.


Home Instead has incredibly wonderful home health aides and very supportive administrative staff. My mother was very well cared for in her own home where she could still be close to her beloved dog and cat. Everyone was so nice, accommodating, understanding and positive. Each home health aide provided excellent care, delicious meals and engaging conversation. I would highly recommend Home Instead to anyone who is looking to keep their loved one in the comfort of their own home. We are very grateful for all that Home Instead did for my mother.

April 11, 2021

By Judy

I am a past client of this provider

Home Instead is a great agency to work with. They are very accomodating and very compassionate. They are an agency that you would not have to worry about your loved one while in their care.

April 11, 2021

By Dorothy

I am a past client of this provider

Home Instead was excellent. I did not have to worry about my husband while I was on vacation. Everything was done well. I have no complaints, and will use this service again.

April 06, 2021

By ReviewerEM0319A

I am a past client of this provider

It was a pleasant experience. The caregiver was very helpful and did everything I asked. I would use this service again.

April 06, 2021

By Donna

I am a past client of this provider

I have deeply appreciated the work Bobbi, Josh, and Jacob have done for my parents. I could go to school on those days knowing they would be cared for while I was gone. It gave me a sense of relief to know that to the extent possible my parents were in good hands and felt respected.

April 02, 2021

By DavidGHawkins

I am a past client of this provider

I used caregivers from Home Instead Senior Care- Northeastern CT last summer to care for my invalid wife, 5 hours each day. I'm very pleased with both the caregivers and the agency. There were some peculiarities of our situation, which the agency was attentive to understand, and worked with me to accommodate. I would highly recommend this agency to anyone needing senior care services.

March 22, 2021

By Sunset kid

I am a current client of this provider

My husband has had care for almost two years. We have had the same care giver who is puncual, professional, and goes out of her way to take care of all his needs, laundry, shopping, cooking , cleaning, and medical appointments and more. On a rare day she is not available, the office has matched us up with a simular person. I would certainly recommend Home Instead to add quality to ones life.

March 15, 2021

By David - Emergency response

I am a past client of this provider

I needed an emergency service to stay with my disabled wife, and to provide fundamental daily services in my unexpected absence. Home Instead, upon contact, responded immediately providing a variety of skills and talents, which in sum, more than met my needs. All staff were polite, on time, conscientious, supportive to our needs, and were clearly to be trusted for security, Covid compliance, and personal care. Personnel "fit in" with our home environment, and provided a warm, supportive atmosphere, thus reducing a stressful period. All services provided were top-notch. A quality firm worthy of repeat business!!

March 05, 2021

By Karen Perlstein

I am a current client of this provider

We had a wonderful experience with Home Instead. The caregivers who worked with my mother (who is 86 and has dementia) were warm and caring women who went above and beyond every time they came to my parents' home. Not only did they provide excellent care for my mother, they also took my father's needs into consideration. The caregiver's were reliable, well-trained and experienced so they knew how best to help my mother. After a short-time, the caregivers essentially became part of our family. The Home Instead office staff are friendly, helpful and very efficient. Whenever I called, the office staff genuinely wanted to know how both my mother and father were doing and how everything was working out. Home Instead also publishes a periodic news letter that's provides a lot of helpful information. I would highly recommend Home Instead to anyone who is looking to have an experience similar to ours.

February 26, 2021

By MsSs

I am a past client of this provider

They're very good. I would definitely use them again. Everybody was very nice, punctual and came in time. They did what I wanted them to do, I did not have problems with them. And the most important thing for me was that they did not bring me any virus. They wore mask, and when I was eating in the kitchen, they could not be where I was. In many cases, once they did the job, they will just sit down until I would tell them the next job. But they had to sit in the dining room, they could not be next to me. And because I have so many different people here, I had to make sure they're all safe, and they didn't have it.

February 22, 2021

By Gail

I am a past client of this provider

They were wonderful. Met every need before I even thought of it. Very patient and great with my animals. Made my Christmas! I will definitely use them again.

February 08, 2021

By Jean

I am a past client of this provider

Good outfit. Offer good services. Caregiver was always on time. Would use this service again.

January 29, 2021

By Lynn

I am a current client of this provider

The home care people who have assisted us have been caring, punctual, and willing to do what was asked of them. We have been pleased with the service and administrative staff.

December 02, 2020

By Jeff's comments

I am a current client of this provider

I listed myself as a current client as I was until last week when my Aunt passed. We started out using Home Instead 3 days a week and my Aunt took a turn rapidly for worse. We were 7 days and went 24/7 during her last few weeks. Bobbi and her team were great, flexible and so great to work with. The communication was great and everyone seemed to care for my Aunt. I would highly recommend Home Instead as they were a life saver for my family. Being far away was a challenge and Bobbi and the team made it easy. I’m sad we lost a great one but I am forever grateful for the help as she was able to die at home which was her wish.

September 11, 2020

By Hibells

I am a past client of this provider

I was very pleased with Home Instead's team. I am someone who was very skeptical of having a stranger come into my home to care for my mother, who has dementia. Having heard many horror stories from friends that have dealt with aides. Bobbi and her team were very compassionate and empathetic to my family. They carefully listened and selected a caretaker/aide that would fit the needs of my mom. My mom's aide was very attentive and had endless ideas to keep my mom busy. I would highly recommend Home Instead.

August 19, 2020

By Jeff Ezzell

I am a past client of this provider

I was very impressed the team. Great and efficient communication with Bobbi at any time of the day. My situation was a complete surprise and Home Instead acted on the weekend to support me in a very stressful time with my elderly mother after surgery. I would strongly recommend!

July 15, 2020

By enscheibs

I am a past client of this provider

Home Instead staff helped care for my father 24/7 as he went into a rapid hospice decline at home. They were caring, kind and compassionate and Dad passed in peace, at home, surround by those he loved thanks to this caring team.

July 02, 2020

By fredg

I am a past client of this provider

It is a good service with qualified staff, meets almost every need, and is easy to work with for scheduling.

June 16, 2020

By Bernie-Hebron, CT

I am a current client of this provider

Highly recommend this agency. Very caring, skilled and flexible.

May 16, 2020

By Nancy Rob

I am a current client of this provider

I have been very happy with the services received from Home Instead. The caregivers were all dependable, showed up on time , and were very capable. The office staff was conscientious and very willing to work with you. They were prompt to notify with any concerns that they had.

March 17, 2020

By LTort

I am a current client of this provider

Home Instead provides caregivers for my 88 year old mother, so she may continue to live at home. They are usually the same 3 people, all very reliable, nice and respectful. Even the scheduler does all that she can to meet my mother's needs. We are very happy with the services they provide - they are on time and complete the tasks we request.

March 12, 2020

By Kkcas

I am a current client of this provider

Home Instead has provided my 90 year old mother with care for over a year now and have consistently sent reliable, kind helpers who do a fabulous job helping my mom get through her daily routine. They seem to know exactly how much help to offer and do it with respect and kindness. The service is good about schedule changes and working to support our needs.

March 08, 2020

By Peg Be

I am a current client of this provider

Home Instead provides in home care to our parents. The agency has been very attentive to our specific and challenging needs. They have provided excellent caregivers to meet our needs Caregivers come as scheduled and on time. They interact well with our parents and carry out all requested needs very well. The agency has been very responsive in adjusting schedules and changes as needed. The billing office has been very helpful working with our insurance coverage

February 21, 2020

By ChazC

I am a current client of this provider

I was looking for some morning care for my 102 year old mother-in-law. Home Instead was the best decision I could have ever made. The staff and the care givers are first rate, and they treated her with great respect. A wonderful experience.

September 24, 2019

By Hillyndale

I am a past client of this provider

We have used this service and found it to be excellent. The caregivers and office staff are professionals would work closely with each clients needs.

April 03, 2019

By Dr. M.

I am a past client of this provider

We've used Home Instead providers for my now-92-yr-old mom for a number of years, initially for a few hours daily and, most recently, for 24-hr care. The staff at the office has always been extremely accommodating to special requests, as well as finding substitute providers, even at the last minute, if the scheduled provider cannot be there. I've met all of the providers over the years, and they have been outstanding in terms of the direct services they are allowed to provide. The downside is that, probably for legal reasons, there are tasks they are not allowed to provide, such as administer medication. Because my mom needed 24-hr-care, coupled with the high cost of Home Instead, we recently moved her into a nursing home, which is less costly, and where nurses are allowed to administer medication. Were it not for cost and task-limitations, I would gladly have kept mom in her apartment with providers from Home Instead. Despite the limitations, I enthusiastically give Home Instead my highest recommendation, and would not hesitate to use them when fewer hours are needed and when medication can be self-administered.

September 23, 2018

By Receiver of Home Care help

I am a current client of this provider

Home Instead has made such a difference in my father's life. His home help visitor comes twice a week for a couple of hours in the afternoon, and even this relatively small amount of time makes all the difference. My father (83 years old) feels comfortable with the woman who helps him and looks forward to her visits. She helps with cleaning and grocery shopping, but perhaps even more important, she is a cheerful and kind companion. She is reliable and punctual. Home Instead has also been great about communicating with me, always answering emails promptly. I would definitely recommend Home Instead for older adults who need some support to keep living independently at home.

January 17, 2018


I am a current client of this provider

Professional staff and very helpful

October 04, 2017

By oldlady95

I am a current client of this provider

Home Instead saved my life and my income. I asked them to come in because I gave up driving and my cousin told me how Home Instead helped him with his wife. I gave them a call and when they arrived, there was a letter on my table that I thought was junk. The person made a few phone calls and found out that my social security was about to be sent to a different account and that my address had been changed. Another time, they arrived to find me feeling under the weather. The Care Coordinator took me to the hospital and stayed with me until I was seen and taken care of. 7 hours ! I would be lost without my Home Instead people. I am thankful for them every day.

September 26, 2017

By carjor4730


Home Instead Senior Care provided 24/7 care for my Father, because of the kind and compassionate caregivers he was able to stay in his own home until the very end. The Administrative staff were amazing and were available 24 hours a day for any issue that arose. Can't say enough good things about them.

September 21, 2017

By Wilbur2013

I am a current client of this provider

I was referred to Home Instead by a friend. I placed a call and received an immediate response. The companions assigned to my Dad have been wonderful and compassionate. We all have specific personalities we respond too best and Home Instead listened to our needs. The entire staff are professional, respectful and responsive. I sincerely recommend their services.

May 01, 2017

By S. Peng


Professional, responsible and caring caregivers (all of the caregivers assigned to my mother over the past two and a half years have been fantastic, Mom's current caregiver is wonderful); Easy and friendly communication with staffing department and with Jane D.

February 23, 2017

By Selina Moriarty

I am a past client of this provider

From the beginning all staff members have been caring and understanding. When the need came to increase the shifts from rise and tuck to an afternoon shift as well was told we will work on it right away. When we then needed to have 24 hour care due to injury to my father was told not a problem will work on this right away. All staff that came into the home are caring and made sure my mother was well cared for. From the beginning I have been impressed by all from the office staff to the Home Health aides that came into the home and have spoken highly to others looking for home care of a loved one. Selina Moriarty

December 30, 2015

By Reviewer33

I am a past client of this provider

Home Instead made my father's last days so enjoyable and peaceful. I live out of state and it gave me great comfort to know that dad was in such great hands.

March 20, 2015

By Karen O. Wyatt

I am a friend or relative of a resident

The Tolland Home Instead Senior Care is excellent in every way. Their caregivers and office staff are very caring, friendly and helpful. I would highly recommend them. Thank you!

February 27, 2015

By Sally Femino

I am a friend or relative of a resident

The people from this office, from caregivers through office staff, provided excellent, professional compassionate care from day one until and after my father’s passing. I would recommend them without a moment’s hesitation.

January 29, 2015

By Julia12

I am a past client of this provider

The service provided was excellent. Penney came punctually everyday (6 days/wk) and worked very hard. She is a very positive and friendly person, accepted all kinds of jobs with a smile and set to immediately. She took to an unusual family and setting, regarding it as a "learning experience."

November 28, 2014

By Lena7

I am a current client of this provider

Very good. Always came through for me when I needed transportation. Thanks!

October 30, 2013

By Linda78275350

I am a past client of this provider

Everyone was outstanding. The consistency of the care providers was wonderful. They were all very good, caring and compassionate. The staffing coordinator had complete coverage for my mother.
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About Home Instead - Northeastern CT

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Northeastern CT

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Northeastern CT

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