They have provided a dependable caregiver.
The caregiver is very good.
Provider Response
Thank you Blanche it has been a privilege to serve you.
Call
(800) 973-1841
Reviews of SYNERGY HomeCare East Haven
Home Care Reviews for SYNERGY HomeCare East Haven
August 18, 2022
I am a current client of this provider
August 02, 2022
I am a current client of this provider
They've been accommodating to my needs.
I would appreciate it if they would give us a warning further in advance to let me know when the caregiver can't make it.
July 11, 2022
I am a current client of this provider
We couldn't operate without them. They have made a huge impact; these caregivers are like family to us.
They are very attentive to your needs and I feel that they really understand what caregivers go through.
Provider Response
Thank you so much for taking the time to let us know how you feel about the care being provided for your loved one. Our mission is to restore hope at home and when we hear that our caregivers are having a positive impact on their clients and families quality of life it is heartwarming.
July 05, 2022
I am a current client of this provider
It makes it a big difference. They help with things like talking to her and playing games with her. They color with her.
I like that they are always able to fill my schedule at the last minute.
Provider Response
Thank you for those kind words Crystal. Sometimes it is the small things that make a big difference. Like a caregiver dedicated to keeping you engaged and active, as well as safe so that you don't feel forgotten.
June 08, 2022
I am a past client of this provider
The provider helped with making sure the caregiver was there.
I liked the agency because they made sure I received the service I asked for.
Provider Response
Thank you for your review. We are always informed if a caregiver is 6 min past due. We immediately try to contact them to correct any issues there may be. We strive to have our caregivers on time and providing the services requested by the client.
May 09, 2022
I am a current client of this provider
They've helped me with mobility.
I like everything. I don't know what they can improve.
Provider Response
Thank you Amelia for those kind words. We strive to help individuals overcome difficulties they encounter such as mobility issues.
March 01, 2022
I am a current client of this provider
They are consistent with people.
Margaret is easy to work with and the girls provided have been good people. Staffing has been an issue since COVID.
Provider Response
Thank you for the positive review. It has been a long challenging opportunity. We are glad to have helped in some way to make it possible to keep your aunt home. Sadly her condition has progressed to where home is no longer a safe option. We wish you all the best in your futures.
February 15, 2022
I am a current client of this provider
They help with things like cleaning out closet's and other things she needs done.
I really like that they are reliable. They have really good employees.
Provider Response
Thank you Frank for the positive review. We are glad that your mother is taking to her caregiver and that she is getting the help and companionship she needs.
January 11, 2022
I am a current client of this provider
They have provided me with excellent aides.
They have good people. They are professional.
Provider Response
Thank you so much for this positive review. It is good to know the contribution we provide to the improvement of the quality of our clients lives.
September 25, 2021
I am a current client of this provider
They go to the store so that I don't have to and she calls the client so he can get exactly what he wants.
I think the care is pretty good and they go to the store for us. They have had times that they couldn't get someone here.
Provider Response
Thank you Michelle for those kind words. It is unfortunate that there is so much turnover in home care no matter how well the caregiver's needs are met. I am glad to hear that your dad is comforted with the service.
August 03, 2021
I am a current client of this provider
They need more compatible staff members.
They could use more staff consistency.
Provider Response
Anthony I researched your uncle's schedules and I discovered that he has had 10 caregivers since Oct 2019. 5 of those caregivers were simply a fill in for when the regular caregiver was unavailable, for which we sought your approval before doing so. The current caregiver has been there since Jan 15/2021. We do not have any control over caregivers who move on or move away, and do our best to maintain a consistent caregiver/client relationship.
July 01, 2021
I am a current client of this provider
The services provided have been flexible, willing to find good care for her based on her needs.
The agency is flexible and has sent a great caregiver.
Provider Response
Thank you Sarah. It was very kind of you to post a review. I am pleased that we have been able to alleviate the concerns you had with past caregivers and that your work schedule is not impacted with concerns for your mother.
May 07, 2021
I am a current client of this provider
I am able to go shopping and my business when they are here. I like having them here. When someone is there I don't have to do those things that are time-consuming.
They are very helpful, they come when we need them and we can change days if necessary.
Provider Response
Thank you so much for your comments. It is always gratifying to know that we are having a positive effect on the lives of those we serve.
April 21, 2021
I am a current client of this provider
It eliminates the worry about my father getting up in the morning and about his safety.
There is excellent communication from the coordinator when you have any requests. They are very good at follow up.
Provider Response
Thank you so much Cathi for those words of appreciation. At SYNERGY that is what we strive for, peace of mind.
February 03, 2021
I am a current client of this provider
They should provide better training.
They should do some research and hire some better aides.
Provider Response
I'm sorry that I cannot answer this review specifically, but generally we have computer based modules for training which deal with topics like HIPPA, infection control, and elder abuse. If a caregiver has to deal with a specific disease state we will give them extra training to be better equipped to understand and deal with their clients issues. As far as hiring we look at an applicants resume first, then do a phone screening, and then do a Zoom interview. Prior to COVID we had the applicants physically demonstrate some skills such as transfers, using a gait belt, repositioning, and other daily activities of living skills. Now we have them describe their actions verbally.
August 31, 2020
I am a current client of this provider
They need to be more reliable.
They would need to improve their continuity. There are all these different people coming in, sometimes they don't come in or they are late.
Provider Response
We thank you for your review, and do work hard to maintain continuity with clients. There are times when caregivers are limited and we need to work with what is available. We also won't send a caregiver we feel would not be compatible with the job or client.
May 21, 2020
I am a current client of this provider
They help me the most with driving me to doctor appointments.
I like that they are very personable and are always on time.
Provider Response
Thank you for the kind words Tony. Hopefully MD's will start seeing patients again and we can spend time with you again.
March 24, 2020
I am a past client of this provider
I only used them the one time that I needed someone to take care of my mom.
They answer the call when I need them without any questions.
Provider Response
Thank you Peter we did for you what we would do for anyone else, including your 4:30AM telephone call.
February 07, 2020
I am a past client of this provider
She had their services for about six months and without them, she would've been in the hospital or dead. They definitely enabled her to stay at home safely.
They were very responsive, compassionate, and always available when I needed them.
December 12, 2019
I am a current client of this provider
It has been helping my dad. I know that there is someone there to interact with him.
They need to improve the communication.
October 17, 2019
I am a current client of this provider
She does things that I cannot do myself, and that is a world of help. She is always on time.
I like the home health aide and her work ethic.
September 26, 2019
I am a current client of this provider
They always have someone readily available, and it allows me not to take off time from work when my kids don't have school.
I think they need consistency of care. I had two people from them, and one was amazing and the other was definitely not.
July 18, 2019
I am a current client of this provider
The quality of the cooking is something I still have not been able to get to the point of them being outstanding.
They are pretty flexible.
June 26, 2019
I am a past client of this provider
It gave us peace of mind and it gave him better health.
They were very flexible.
May 30, 2019
I am a current client of this provider
They take care of my mother.
They are responsible, and I have had a good experience.
April 24, 2019
I am a current client of this provider
I do not have to worry about my mother, even though I live far away. It provides peace of mind.
I am always in touch with the couple that run it. The caregivers that they choose are selected properly for my mother. They give good attention to detail.
January 10, 2019
I am a current client of this provider
They are here for two hours every week, and they are pleasant. They help with my cleaning.
They are reliable and fast. They are smart. I don't have any problems.
December 17, 2018
I am a current client of this provider
She mainly needs help with showers right now, and they do a good job.
My mom really enjoys working with the person that comes over, and they were quick to start service with us.
November 12, 2018
I am a past client of this provider
They made things easier for me, such as the food and taking care of the house. They did things that were exhausting for me. In the beginning, it was very important for me and my husband. It lets him do other things rather worrying about me.
They are flexible and responsive to my loved one's needs.
October 29, 2018
I am a current client of this provider
They are good people. I would not be as well off as I am now without them.
They are great. They work very hard at trying to please me.
September 26, 2018
I am a current client of this provider
Having full time care for my father has been relaxing for both my brother and I.
I would tell others that they are courteous and friendly, both owners and employees.
July 19, 2018
I am a current client of this provider
They help with the bathing and dressing.
They have tried to cooperate to us and we are very happy with it.
May 25, 2018
I am a current client of this provider
The services ensure that I have a lot less work to do by myself.
They are very personable, accommodating people that do a good job providing us with care.
April 18, 2018
I am a current client of this provider
They've picked the right caregiver for my mother, and they communicate well with me. They always call in to check up. I used to do everything myself, but now I don't have to worry about going to work and having problems with my mother.
December 18, 2017
I am a current client of this provider
My loved one is very disabled and can do very little for himself. I think if we didn't have SYNERGY HomeCare, he would have to go to a home. My mother, who is the primary caregiver, is also elderly.
December 13, 2017
I am a current client of this provider
SYNERGY HomeCare has a good quality of service provided by their caregiver. It's excellent. SYNERGY HomeCare makes my life easier by giving me peace of mind that my mother is being taken care of.
November 14, 2017
I am a current client of this provider
I would recommend SYNERGY HomeCare because I think that their willingness to take on a tough client is great, and I appreciate their flexibility and work ethic. The caregivers care about the client. I just got off the phone with Margaret! She coordinates everything for me.
July 20, 2017
I am a current client of this provider
SYNERGY HomeCare tries to accommodate me the best that they can, and the people that work for them are very compassionate. It is easier for me to work and do the things that I need to do because of the services from SYNERGY HomeCare.
July 20, 2017
I am a current client of this provider
SYNERGY HomeCare has good people who are personable, young, warm, vivacious, and they don't sit around and wait to be told to do something. The service makes it so I don't have to be over with the client three or four times a day and I don't have to worry about her.
June 20, 2017
I am a current client of this provider
Everyone that has come to care for my mom has been great. The owners are upfront and honest. I like the reason why they started the business. The services allow me to work. They do the things that I should not be doing.
About SYNERGY HomeCare East Haven
Our goal is for you and your loved ones to feel that you are safe and secure in your own home environment. That any challenges you have to remaining in your home will be alleviated by our caregivers. That your independence and dignity will be maintained and that you can continue to live your life on your own terms.
For more information about this agency, please fill out the contact form on this page and visit the agency's website here: http://www.synergyhomecare.com/agencies/ct/east-haven/ct07/
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Services and Amenities of SYNERGY HomeCare East Haven
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- Range Of Services Extra: Homemaking/Housekeeping/Transportation
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Home Maintenance
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Bank Ach
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: HCA.0001043
