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SYNERGY HomeCare East Haven

152 Saltonstall Pkwy Unit B, East Haven, CT 06512

(800) 558-0653

Verified Partner

4.7

(54 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of SYNERGY HomeCare East Haven in East Haven, Connecticut

4.7

(54 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Nicole P_6

    5

    November 20, 2024

    I am a current client of this provider

    They work hard to avoid any gap in his coverage. They have excellent aides.

    Provider Response

    Thank you for the review Nicole. We do our best to make sure all shifts are covered to limit inconvenience for the families. We appreciate your confidence in us.

    Louis S_5

    5

    November 15, 2024

    I am a current client of this provider

    They keep him company, which he likes. They also tend to his needs. They are very pleasant and they do a good job.

    Provider Response

    Thank you so much for your review. Our caregivers give their best for their clients and it good to be able to inform them that their service makes a positive difference in their clients lives.

    Jim J_12

    5

    October 10, 2024

    I am a current client of this provider

    The caregiver is pleasant and non-judgmental. I like the accessibility. I can call anytime and they have an administrative assistant.

    Provider Response

    Thank you Jim J for your time to post a review. It gives us joy to know when our caregivers have a positive effect on the quality of life of their clients.

    Walton W

    5

    September 16, 2024

    I am a current client of this provider

    The agency does what she needs to have done. The agency is helpful and responsive.

    Provider Response

    Thank you Walton for your confidence in our service. We appreciate knowing that our clients are satisfied.

    Linda H_67

    5

    September 9, 2024

    I am a past client of this provider

    It was helpful that they took care of all of his personal care. I liked that everyone was very friendly, and helpful.

    Jennifer R_7

    5

    August 12, 2024

    I am a current client of this provider

    They are flexible. It has a huge impact. They are very responsive.

    Erin M_9

    5

    July 22, 2024

    I am a past client of this provider

    They cared for her. She is doing much better. Everything she needed was given to her.

    Provider Response

    It is heartwarming to hear when a client is doing better or their quality of life is improved in part through the care they receive from our caregivers.

    Anonymous_1717679387

    5

    June 6, 2024

    I am a current client of this provider

    The agency helps me get around my house. I like that the agency provides caregivers that are on time.

    Frank S_21

    5

    April 10, 2024

    I am a current client of this provider

    They help her take showers. They are easy to get a hold of.

    Provider Response

    Thank you Frank for the positive review. We are glad that your mother is taking to her caregiver and that she is getting the help and companionship she needs.

    Crystal M_5

    5

    March 6, 2024

    I am a current client of this provider

    With them being here to take care of my mother, I can go do things by myself. They are always able to fill needs that pop up for me.

    Provider Response

    Thank you for those kind words Crystal. Sometimes it is the small things that make a big difference. Like a caregiver dedicated to keeping you engaged and active, as well as safe so that you don't feel forgotten.

    Stephenie P

    5

    January 4, 2024

    I am a current client of this provider

    She enjoyed the caregiver Melanie. They met us and they were terrific, the aide takes care of my mom well and is terrific.

    Sheryl S_6

    5

    November 15, 2023

    I am a current client of this provider

    I like not having to be worried while they are caring for my mother. They have been incredible responsive to our needs; they are compassionate as well.

    Provider Response

    Thank you Sheryl. I'm glad that we have given you peace of mind about the care for you mother.

    Julien P

    4

    October 20, 2023

    I am a current client of this provider

    I've been fortunate enough that I have a good worker. Until now, the last link of the chain is very good. I would like to see improved that whenever I call the office to get a call back in a timely matter.

    Provider Response

    Thank you for your review Julien. I would just like to point out that we answer our phones live 24 hours a day, 365 days a year. I apologize if we missed your call. -Gordon, President

    Anonymous_7615

    3

    October 4, 2023

    I am a past client of this provider

    It depends on the caregiver that is here. They could be more helpful when they are at the house.

    Provider Response

    As this is posted anonymously I can only say if a client is dissatisfied with the care they are receiving they need only to call the office and inform us so that we can either inform the caregiver what they need to improve or make a replacement. -Gordon, President

    Bernie G

    5

    September 16, 2023

    I am a current client of this provider

    We have liked all the aides. The caregivers help him with his daily needs. I like that the owners met with us initially instead of just taking a call and sending someone. They understood our needs and concerns.

    Ann P_15

    5

    July 13, 2023

    I am a current client of this provider

    It's so good for us. The personalized attention has been helpful. They report back to us in a very warm way. It's not like talking with a computer, but very cordial and warm. They are unique. Not everybody provides these services. They are rare and excellent. We got the services that we needed.

    Patricia M_51

    5

    July 6, 2023

    I am a current client of this provider

    They're there the majority of the time, and they're very good. They're very good communicators. They try to make things easier.

    Dolores M_8

    5

    June 13, 2023

    I am a past client of this provider

    They made my life much easier with the care they provided. I liked how professional they were and polite. They followed up with me very well.

    Laura L_13

    4

    April 5, 2023

    I am a current client of this provider

    One of our caregivers has been amazing and keeps them going. They are inconsistent, some caregivers are way better than others.

    Ann S_30

    5

    February 2, 2023

    I am a current client of this provider

    The fact that I know the caregivers are there means we don't have to be worried about Peter. Gordon and the other folks in the office are very responsive to questions and concerns. The caregivers are also responsible.

    Deborah O_2

    5

    January 19, 2023

    I am a current client of this provider

    It couldn't be any more of a positive experience. Their flexibility and responsiveness are very specific to our specific requests. I like this agency because I feel comfortable speaking to them, they listen well, respond well, and are flexible.

    Mark P_10

    4

    August 2, 2022

    I am a current client of this provider

    They've been accommodating to my needs. I would appreciate it if they would give us a warning further in advance to let me know when the caregiver can't make it.

    Lisa S_34

    5

    July 11, 2022

    I am a current client of this provider

    We couldn't operate without them. They have made a huge impact; these caregivers are like family to us. They are very attentive to your needs and I feel that they really understand what caregivers go through.

    Provider Response

    Thank you so much for taking the time to let us know how you feel about the care being provided for your loved one. Our mission is to restore hope at home and when we hear that our caregivers are having a positive impact on their clients and families quality of life it is heartwarming.

    Anonymous_6170

    5

    June 8, 2022

    I am a past client of this provider

    The provider helped with making sure the caregiver was there. I liked the agency because they made sure I received the service I asked for.

    Provider Response

    Thank you for your review. We are always informed if a caregiver is 6 min past due. We immediately try to contact them to correct any issues there may be. We strive to have our caregivers on time and providing the services requested by the client.

    Amelia S_2

    4

    May 9, 2022

    I am a current client of this provider

    They've helped me with mobility. I like everything. I don't know what they can improve.

    Provider Response

    Thank you Amelia for those kind words. We strive to help individuals overcome difficulties they encounter such as mobility issues.

    Robbi B

    5

    March 1, 2022

    I am a current client of this provider

    They are consistent with people. Margaret is easy to work with and the girls provided have been good people. Staffing has been an issue since COVID.

    Provider Response

    Thank you for the positive review. It has been a long challenging opportunity. We are glad to have helped in some way to make it possible to keep your aunt home. Sadly her condition has progressed to where home is no longer a safe option. We wish you all the best in your futures.

    Sandy A_2

    5

    January 11, 2022

    I am a current client of this provider

    They have provided me with excellent aides. They have good people. They are professional.

    Provider Response

    Thank you so much for this positive review. It is good to know the contribution we provide to the improvement of the quality of our clients lives.

    Anthony S_12

    3

    August 4, 2021

    I am a current client of this provider

    They need more compatible staff members. They could use more staff consistency.

    Provider Response

    Anthony I researched your uncle's schedules and I discovered that he has had 10 caregivers since Oct 2019. 5 of those caregivers were simply a fill in for when the regular caregiver was unavailable, for which we sought your approval before doing so. The current caregiver has been there since Jan 15/2021. We do not have any control over caregivers who move on or move away, and do our best to maintain a consistent caregiver/client relationship.

    Sarah V

    5

    July 1, 2021

    I am a current client of this provider

    The services provided have been flexible, willing to find good care for her based on her needs. The agency is flexible and has sent a great caregiver.

    Provider Response

    Thank you Sarah. It was very kind of you to post a review. I am pleased that we have been able to alleviate the concerns you had with past caregivers and that your work schedule is not impacted with concerns for your mother.

    Francoise N

    5

    May 7, 2021

    I am a current client of this provider

    I am able to go shopping and my business when they are here. I like having them here. When someone is there I don't have to do those things that are time-consuming. They are very helpful, they come when we need them and we can change days if necessary.

    Provider Response

    Thank you so much for your comments. It is always gratifying to know that we are having a positive effect on the lives of those we serve.

    Cathi G

    5

    April 21, 2021

    I am a current client of this provider

    It eliminates the worry about my father getting up in the morning and about his safety. There is excellent communication from the coordinator when you have any requests. They are very good at follow up.

    Provider Response

    Thank you so much Cathi for those words of appreciation. At SYNERGY that is what we strive for, peace of mind.

    Anonymous_4565

    1

    February 3, 2021

    I am a current client of this provider

    They should provide better training. They should do some research and hire some better aides.

    Provider Response

    I'm sorry that I cannot answer this review specifically, but generally we have computer based modules for training which deal with topics like HIPPA, infection control, and elder abuse. If a caregiver has to deal with a specific disease state we will give them extra training to be better equipped to understand and deal with their clients issues. As far as hiring we look at an applicants resume first, then do a phone screening, and then do a Zoom interview. Prior to COVID we had the applicants physically demonstrate some skills such as transfers, using a gait belt, repositioning, and other daily activities of living skills. Now we have them describe their actions verbally.

    Tony L

    5

    May 21, 2020

    I am a current client of this provider

    They help me the most with driving me to doctor appointments. I like that they are very personable and are always on time.

    Provider Response

    Thank you for the kind words Tony. Hopefully MD's will start seeing patients again and we can spend time with you again.

    Peter R_2

    5

    March 24, 2020

    I am a past client of this provider

    I only used them the one time that I needed someone to take care of my mom. They answer the call when I need them without any questions.

    Provider Response

    Thank you Peter we did for you what we would do for anyone else, including your 4:30AM telephone call.

    Ralph C_5

    4

    December 12, 2019

    I am a current client of this provider

    It has been helping my dad. I know that there is someone there to interact with him. They need to improve the communication.

    Greg A_1

    5

    October 17, 2019

    I am a current client of this provider

    She does things that I cannot do myself, and that is a world of help. She is always on time. I like the home health aide and her work ethic.

    Anonymous_2143

    4

    July 18, 2019

    I am a current client of this provider

    The quality of the cooking is something I still have not been able to get to the point of them being outstanding. They are pretty flexible.

    Anonymous_1969

    5

    June 27, 2019

    I am a past client of this provider

    It gave us peace of mind and it gave him better health. They were very flexible.

    Paul B_12

    5

    May 30, 2019

    I am a current client of this provider

    They take care of my mother. They are responsible, and I have had a good experience.

    Lilia T

    5

    April 24, 2019

    I am a current client of this provider

    I do not have to worry about my mother, even though I live far away. It provides peace of mind. I am always in touch with the couple that run it. The caregivers that they choose are selected properly for my mother. They give good attention to detail.

    Dean B_1

    5

    January 11, 2019

    I am a current client of this provider

    They are here for two hours every week, and they are pleasant. They help with my cleaning. They are reliable and fast. They are smart. I don't have any problems.

    Michael S_14

    5

    December 18, 2018

    I am a current client of this provider

    She mainly needs help with showers right now, and they do a good job. My mom really enjoys working with the person that comes over, and they were quick to start service with us.

    Barbara B_5

    5

    November 13, 2018

    I am a past client of this provider

    They made things easier for me, such as the food and taking care of the house. They did things that were exhausting for me. In the beginning, it was very important for me and my husband. It lets him do other things rather worrying about me. They are flexible and responsive to my loved one's needs.

    Marjorie W_1

    5

    October 29, 2018

    I am a current client of this provider

    They are good people. I would not be as well off as I am now without them. They are great. They work very hard at trying to please me.

    Mark E_1

    4

    September 26, 2018

    I am a current client of this provider

    Having full time care for my father has been relaxing for both my brother and I. I would tell others that they are courteous and friendly, both owners and employees.

    John T

    5

    July 19, 2018

    I am a current client of this provider

    They help with the bathing and dressing. They have tried to cooperate to us and we are very happy with it.

    Walter H

    5

    May 25, 2018

    I am a current client of this provider

    The services ensure that I have a lot less work to do by myself. They are very personable, accommodating people that do a good job providing us with care.

    Sherry C_5

    5

    April 18, 2018

    I am a current client of this provider

    They've picked the right caregiver for my mother, and they communicate well with me. They always call in to check up. I used to do everything myself, but now I don't have to worry about going to work and having problems with my mother.

    Andrea E

    5

    December 18, 2017

    I am a current client of this provider

    My loved one is very disabled and can do very little for himself. I think if we didn't have SYNERGY HomeCare, he would have to go to a home. My mother, who is the primary caregiver, is also elderly.

    Neil a

    5

    December 13, 2017

    I am a current client of this provider

    SYNERGY HomeCare has a good quality of service provided by their caregiver. It's excellent. SYNERGY HomeCare makes my life easier by giving me peace of mind that my mother is being taken care of.

    Marcie D

    5

    November 14, 2017

    I am a current client of this provider

    I would recommend SYNERGY HomeCare because I think that their willingness to take on a tough client is great, and I appreciate their flexibility and work ethic. The caregivers care about the client. I just got off the phone with Margaret! She coordinates everything for me.

    Twyla S

    5

    July 20, 2017

    I am a current client of this provider

    SYNERGY HomeCare tries to accommodate me the best that they can, and the people that work for them are very compassionate. It is easier for me to work and do the things that I need to do because of the services from SYNERGY HomeCare.

    Skip K

    5

    July 20, 2017

    I am a current client of this provider

    SYNERGY HomeCare has good people who are personable, young, warm, vivacious, and they don't sit around and wait to be told to do something. The service makes it so I don't have to be over with the client three or four times a day and I don't have to worry about her.

    Diane S_6

    5

    June 20, 2017

    I am a current client of this provider

    Everyone that has come to care for my mom has been great. The owners are upfront and honest. I like the reason why they started the business. The services allow me to work. They do the things that I should not be doing.

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    Services and Amenities of SYNERGY HomeCare East Haven in East Haven, Connecticut

    Resident Requirements

    • Allows Patient Transfers

    Companionship & Escort Assistance

    • Companionship Services

    Fitness & Wellness Programs

    • Fitness Opportunities

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Dressing Assistance
    • Personal Care Assistants

    Licensing & Inspections

    • Sex Offender Checks

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Family/Caregiver & Relocation Services

    • Family Communication Services
    • Transitional Care

    Health Services

    • Companion Care
    • Memory Care

    Staff Training & Qualifications

    • Staff Driving Record Check
    • Staff trained in memory care
    • Reference Checks

    Therapies

    • Stress Management
    • Validation Therapy

    Bonds & Insurance

    • Is Bonded and Insured

    Financing & Payment Options

    • Accepts Check Payments
    • Accepts Insurance

    Housekeeping & Maintenance

    • Maintenance & Repair Services

    Care Management Services

    • Residency Confirmation

    Transportation & Shopping

    • Transportation Services for General Shopping

    Additional Amenity Information

    • Range Of Services: Homemaking/Housekeeping/Transportation
    • Payment Options: Bank ACH
    • Licenses: HCA.0001043

    About SYNERGY HomeCare East Haven in East Haven, Connecticut

    Our goal is for you and your loved ones to feel that you are safe and secure in your own home environment. That any challenges you have to remaining in your home will be alleviated by our caregivers. That your independence and dignity will be maintained and that you can continue to live your life on your own terms.

    For more information about this agency, please fill out the contact form on this page and visit the agency's website here: http://www.synergyhomecare.com/agencies/ct/east-haven/ct07/

    Map of SYNERGY HomeCare East Haven

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