Home Instead - Rainbow City, AL
2725 Rainbow Dr, Rainbow City, AL 35906
Community Reviews and Comparisions
Featured Review
Mary256
5
|
June 22, 2020
My husband was on Hospice for 13 months. One week home from the hospital we HAD to change agencies. Our daughter called Home Instead of Rainbow City. The best change ever made. Home Instead started immediately. The schedule ranged from 24/7 to 6 hours 6 days a week. Never an issue with changing the schedule to add or reduce hours due to his health. Never had to worry concerning a shift being fllled. The caregivers became family. Juanita, the director, is the most caring in-charge person we have had the pleasure of knowing. Haley and Britt are excptional. The caregivers are extremely efficient and honest. Their concern did not stop when my sweet husband went to be with Jesus. They still care. Their slogan, "To us, it's personal" fits them perfectly!!!
About Home Instead - Rainbow City, AL in Rainbow City, Alabama
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer's or Parkinson's disease. When a client's condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency's service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don't require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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Reviews of Home Instead - Rainbow City, AL in Rainbow City, Alabama
3.3
(9 reviews)
Value
5.0
notbart
2
|
February 25, 2026
We chose HomeInstead in Rainbow City, AL to help us with home care as my wife and I were, both, about to undergo major surgeries. We had the home visit, detailed our anticipated needs, paid the deposit, filled out banking and financial information, and were told how to start their services when we were home from the surgeries. Following the hospitalization we called to arrange needed shifts only to be told the two people who had helped us no longer worked there. The new supervisor told us we had been "deleted from the system", would need to restart the process from scratch and that they couldn't guarantee assistance for at least two days. We were in distress and needed help but she wouldn't budge. We didn't have time to make other arrangements and were left to make do with our own personal efforts while trying to recover from surgery. Their regional people have apologized, but nothing could help after we had been abandoned in our time of need. I'm sure there are good people who work there but they clearly put their own operation first priority and left us to fend for ourselves. I would not recommend this company.
Provider Response
Joe Cox
1
|
December 7, 2022
I have been using this company over two years. They don’t have a clue of how to run a company that is supposed to take care of elderly people. When your regular sitter has to be off and they are supposed to send someone they never show up and the office reply is we are trying get someone but no one will answer their phone. Here is a tip if they don’t answer fire them and get dependable employees, or maybe fire the managers that make all the money and don’t take care of the employees.
a concerned person
1
|
January 17, 2022
The care givers dont show up.the agency doesnt call.they clock their clinents in and out wen they dont show.they have lack of communication with there personal and with there clients. Some one needs to take control of this agency.
marc pondick
1
|
August 25, 2021
am using the service offered in rainbow city alabama. have used them for about 2-3 months. JUST FIRED THEM !!!! no shows , missed appointments . total lack of communication. left alone in grocery store, mistakes in billing hours not corrected. i would never recommend these people as pet sitters let alone people sitting. ! very unhappy and will tell anybody who will listen
Mary256
5
|
June 22, 2020
My husband was on Hospice for 13 months. One week home from the hospital we HAD to change agencies. Our daughter called Home Instead of Rainbow City. The best change ever made. Home Instead started immediately. The schedule ranged from 24/7 to 6 hours 6 days a week. Never an issue with changing the schedule to add or reduce hours due to his health. Never had to worry concerning a shift being fllled. The caregivers became family. Juanita, the director, is the most caring in-charge person we have had the pleasure of knowing. Haley and Britt are excptional. The caregivers are extremely efficient and honest. Their concern did not stop when my sweet husband went to be with Jesus. They still care. Their slogan, "To us, it's personal" fits them perfectly!!!
VannB
5
|
April 27, 2019
We had just undergone a situation where a privately retained caretaker was financially exploiting my mother. We contacted Home Instead and was very impressed with the professionalism of the staff and the safeguards they have in place. My mother and I have been very pleased with the caretakers that you have supplied.
Stephen
5
|
July 25, 2018
The lady who runs the Home Instead office came out and spent a lot of time with us to understand what her needs were. She was very friendly and thorough. She understood our concerns and when she brought someone to the house, she introduced them to my wife. They're staying with my wife when I travel and there was a good transition. The folks who come have done what we've asked them to do and have done well. My wife is relaxed and feels good with them there. They might cook or prepare meals, make sure she gets her medicine, and checks her blood pressure on time, and provide some companionship so she's not by herself.
Cindy
5
|
October 18, 2017
The caregivers from Home Instead are very nice. They come in when I can't be there and help provide my dad with breakfast and lunch. They make sure he takes his medicine and they also provide companionship.
drobinson
5
|
April 30, 2017
The caregiver, Hope Cook, is very kind and caring - going over and beyond her requirements. We also like that if Hope is not available for some reason, that the agency will send someone else that they/we know is professional and has gone through a background check. We have not had to use this additional help, but knowing it is available is a comfort.
Services and Amenities of Home Instead - Rainbow City, AL in Rainbow City, Alabama
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
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