I have been using this company over two years. They don’t have a clue of how to run a company that is supposed to take care of elderly people. When your regular sitter has to be off and they are supposed to send someone they never show up and the office reply is we are trying get someone but no one will answer their phone. Here is a tip if they don’t answer fire them and get dependable employees, or maybe fire the managers that make all the money and don’t take care of the employees.

Home Instead - Rainbow City, AL
Offers Home Care
8 Reviews
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(800) 973-1841
Reviews of Home Instead - Rainbow City, AL
Home Care Reviews for Home Instead - Rainbow City, AL
December 07, 2022
I am a current client of this provider
January 17, 2022
I am a current client of this provider
The care givers dont show up.the agency doesnt call.they clock their clinents in and out wen they dont show.they have lack of communication with there personal and with there clients. Some one needs to take control of this agency.
August 25, 2021
I am a current client of this provider
am using the service offered in rainbow city alabama. have used them for about 2-3 months. JUST FIRED THEM !!!! no shows ,
missed appointments . total lack of communication. left alone in grocery store, mistakes in billing hours not corrected. i would never recommend these people as pet sitters let alone people sitting. ! very unhappy and will tell anybody who will listen
June 22, 2020
I am a past client of this provider
My husband was on Hospice for 13 months. One week home from the hospital we HAD to change agencies. Our daughter called Home Instead of Rainbow City. The best change ever made. Home Instead started immediately. The schedule ranged from 24/7 to 6 hours 6 days a week. Never an issue with changing the schedule to add or reduce hours due to his health. Never had to worry concerning a shift being fllled. The caregivers became family. Juanita, the director, is the most caring in-charge person we have had the pleasure of knowing. Haley and Britt are excptional. The caregivers are extremely efficient and honest. Their concern did not stop when my sweet husband went to be with Jesus. They still care. Their slogan, "To us, it's personal" fits them perfectly!!!
April 27, 2019
I am a current client of this provider
We had just undergone a situation where a privately retained caretaker was financially exploiting my mother. We contacted Home Instead and was very impressed with the professionalism of the staff and the safeguards they have in place. My mother and I have been very pleased with the caretakers that you have supplied.
July 25, 2018
I am a current client of this provider
The lady who runs the Home Instead office came out and spent a lot of time with us to understand what her needs were. She was very friendly and thorough. She understood our concerns and when she brought someone to the house, she introduced them to my wife. They're staying with my wife when I travel and there was a good transition. The folks who come have done what we've asked them to do and have done well. My wife is relaxed and feels good with them there. They might cook or prepare meals, make sure she gets her medicine, and checks her blood pressure on time, and provide some companionship so she's not by herself.
October 18, 2017
I am a current client of this provider
The caregivers from Home Instead are very nice. They come in when I can't be there and help provide my dad with breakfast and lunch. They make sure he takes his medicine and they also provide companionship.
April 30, 2017
I am a current client of this provider
The caregiver, Hope Cook, is very kind and caring - going over and beyond her requirements. We also like that if Hope is not available for some reason, that the agency will send someone else that they/we know is professional and has gone through a background check. We have not had to use this additional help, but knowing it is available is a comfort.
About Home Instead - Rainbow City, AL in Rainbow City, Alabama
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home InsteadServices and Amenities of Home Instead - Rainbow City, AL in Rainbow City, Alabama
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
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