MobileHelp’s Best Features

Unlike almost all other medical alert companies, MobileHelp exclusively uses cellular systems – both for in-home and mobile devices. Also unlike its competitors, MobileHelp doesn’t charge extra for a cellular connection. This means that seniors without a landline who want an in-home system can often get a lower price from MobileHelp. For instance, MobileHelp only charges $19.95 a month for its in-home system. This price is the same as what one of its least expensive competitors charges for a landline system – to get a cellular in-home system, Bay Alarm Medical charges an extra $10, for a total of $29.95 a month.

To get a free quote from MobileHelp, click here.

ClassicSoloDuoSmart
Monthly Cost$19.95$37.95$41.95$24.95*
One-time Fees$49.95N/AN/A$349.95
Type of DeviceIn-home systemMobile systemIn-home and mobile systemSmartwatch-style device
ConnectionCellularCellularCellularCellular
Battery Life30-hour backup24 hours24 hours; 30-hour backup48 hours
Water ResistantYesYesYesYes
Shower-proofYesYesYesYes
Range600 feetN/A600 feetN/A
Fall Detection$10 a month$10 a month$10 a monthNot Available

*3-month minimum payment period

MobileHelp’s Plans

To get a free quote from MobileHelp, click here.

Classic

Pricing

When paid for on a monthly plan, the classic costs $19.95 a month. Those who choose the monthly plan must pay a one-time fee of $49.95 (none of the other subscription options require this one-time fee), and ground shipping costs, which typically is $15. The other payment options do not actually costs less per month for monitoring services, but the savings from activation and shipping make the total cost less expensive. Fall detection may be purchased for an additional $10 a month.

Device Information

This standard in-home system includes a base station and wearable help button, which may be worn as a pendant or a wristband. The help button is waterproof and may be worn in the shower. The base station has a 30-hour backup battery and a range of 600 feet. Although the Classic is an in-home system, the device uses a cellular connection, so no landline is necessary.

Solo

Pricing

The mobile Solo device costs $37.95 a month when paid for on a monthly basis. The quarterly, semi-annual, and annual plans all save customers several dollars per month at $32.04, $30.20, and $27.46 a month, respectively. None of the subscriptions, including the monthly plan, have any activation fees. However, monthly customers do have to pay for shipping (ground shipping is included with the other plans). Customers may opt to purchase a fall detection button for an additional $10 a month.

Device Information

The Solo is a portable system that is ideal for more active seniors who regularly spend time outside of the home. It works via AT&T cellular network, and does not have an in-home base station, so it works anywhere with cellular connection. This system includes a portable device that functions as a mobile base station as well as a wearable personal help button. The wearable help button is completely waterproof, and may be worn as a pendant or wristband. The portable device has a battery life of up to 24 hours. This device also uses GPS location technology to help monitoring center operators quickly locate callers during an emergency.

Duo

Pricing

The Duo may be paid for on a monthly, quarterly, semi-annual, or annual basis. The monthly plan is the most pricy, and costs $41.95 a month. The other options save customers several dollars per month, and include free ground shipping. Monthly customers must pay for shipping, but there is no activation fee for the Duo under any of the plans. Fall detection costs an additional $10 a month.

Device Information

MobileHelp Duo is a combination of the Classic and Solo devices. The Duo includes both systems, offering an extra layer of protection in the home while still providing support on-the-go. The Classic includes an in-home base station with a range of 600 feet, and a wearable personal help button. The Solo includes a portable device as well as a wearable help button. Both help buttons may be worn as a pendant or wristband, and are waterproof and showerproof.

Smart

Pricing

Unlike other MobileHelp devices, there is no monthly payment option for the smart. There is a minimum payment period of 3 months, at a cost of $24.95 a month. Additionally, all customers must purchase the Smart for a one-time fee of $349.95. There are no activation or shipping fees.

Device Information

This smartwatch-style device was developed for MobileHelp by Samsung, and provides emergency monitoring services as well as extra features such as activity tracking and weather forecasts (however, users cannot make calls or send text messages through the Smart). The watch has a two-way speaker, and users can contact the emergency monitoring center directly through the watch; there is no need to wear an additional personal help button.

Starting Costs and Contracts

In addition to paying for monitoring services, some MobileHelp customers may have to pay one-time fees. Monthly customers must pay for shipping, but quarterly, semi-annual, and annual plans include free ground shipping. The only customers who are required to pay an activation fee are those who pay for the Classic device on a monthly plan. There are no activation fees for the other devices.

MobileHelp does not require any long-term contracts. Users are free to cancel their service at any time, and will receive a prorated refund for any prepaid months.

To get a free quote from MobileHelp, click here.

Monitoring

MobileHelp partners with a third-party monitoring service, Rapid Response. Rapid Response has been in business for over 25 years and works with both medical alert and home security companies.

Rapid Response is completely US-based, with locations in California and New York. All operators undergo a 6-week training program, and are certified by the Security Industry Association. Monitoring center staff members also undergo pre-employment and drug screening. The company is certified by the Underwriters Laboratory.

According to the MobileHelp website, the average response time for an emergency call is 17 seconds.

Caregiver Tools and Extra Features

MobileHelp Connect App and Web Portal

MobileHelp Connect is a web portal and mobile app to help caregivers and family members of MobileHelp users monitor their loved one’s health and safety. Some of the features of MobileHelp Connect include system status alerts, location tracking, and activity tracking. Caregivers can also sign up for event notification, which will send them an alert whenever their loved one presses their help button to call the emergency monitoring center.

Activity Tracking

Activity tracking allows users and their loved ones to monitor activity levels. The feature uses the MobileHelp Fall Button, a fall detection pendant, to track activity, and then displays the information via the MobileHelp Connect app and online portal. MobileHelp produces charts displaying daily activity as well as weekly, monthly, and yearly stats to help identify movement trends. Caregivers or loved ones can also sign up for alerts for times when there is abnormal activity or periods of inactivity.

Medication Reminders

Medication reminders can be added to users’ MobileHelp plan for $5 a month. This service allows users of MobileHelp in-home systems to schedule medication reminders online. At the predetermined times, an alert will sound through the in-home base station to remind uses to take their medication. Caregivers and family members can sign up for notifications indicating whether their loved one ignored or accepted the reminder.

Optional Devices

MobileHelp customers also have the option of adding additional devices to their plan, including:

  • A lockbox to help emergency services easily enter users’ homes during an emergency. MobileHelp currently provides all customers with a lockbox free of charge.
  • Wall mounted help buttons may be added to subscription plans for $2 a month. These buttons may be placed anywhere in the home and function as additional personal help buttons, providing extra protection for users of MobileHelp in-home systems.

To get a free quote from MobileHelp, click here.

Who Should Consider MobileHelp

Seniors Without a Landline

MobileHelp doesn’t charge extra for in-home systems with cellular connections, making it a very affordable option for those without a landline who want protection in the home. The MobileHelp in-home systems are less expensive than comparable cellular in-home options with other companies.

Active Seniors

Three of four of MobileHelp’s offerings include mobile devices, giving active seniors plenty of options. The Solo and Smart devices are designed for mobile use only, while the Duo provides on-the-go monitoring along with coverage in the home for those who want an extra layer of protection.

Seniors who Struggle to Stick to a Medication Schedule

For $5 a month, Classic and Duo users can add medication reminders to their service. Users or their loved ones schedule the reminders online, and an alert will sound through the in-home base station to remind seniors when it is time to take their medication. This is particularly useful for seniors with complicated medication schedules or those who often forget to take their medication.

To get a free quote from MobileHelp, click here.