Real Reviews from Seniors and Their Families Reveal Which In-Home Care and Home Health Care Agencies Stand Out for Excellence

Charlotte, NC; Dec. 12, 2023 — Caring.com — a leading senior living referral service and a top site for senior care reviews  — today announced the “Caring Stars 2024” list of the best senior care agencies in the United States. 

The nationally-recognized Caring Stars program — originally launched in 2012 as the first of its kind in the senior living industry and expanded in 2017 to include home care — uses real reviews from seniors and their families to spotlight agencies with consistently exceptional ratings and recent praise, while also meeting other strict quality criteria for this service excellence award. The Caring Stars 2024 list has 432 senior care agencies in 47 states and the District of Columbia; with California, Texas, and Florida having the most agencies on the list (50, 33, and 31, respectively). 

“We applaud the Caring Stars of 2024! The feedback that their customers posted on Caring.com illuminates how well they delivered excellence in their agencies’ services for seniors,” said Caring.com’s CEO Jim Rosenthal. “Our company is likewise filled with people passionate about serving seniors and their caregivers. Caring Stars is one of many ways we summarize highly-relevant information and provide expert guidance to support the senior care search and selection process.” 

Caring.com hosts the longest-running, highest-integrity senior care reviews program on the web — with over 375,000 consumer reviews currently published that conform to Caring’s strict review guidelines. Reviews on Caring.com and the Caring Stars award help seniors and their families during their senior care search — while also helping the agencies to better stand out among other local competitors. 

In determining the annual Caring Stars list, Caring.com conducts an extensive audit of every consumer review on each finalist’s reviews page. For the Caring Stars 2024 list, more than 67,000 senior care reviews were re-evaluated to uphold publication validity and avoid giving the award based on any reviews with conflicts of interest or other guidelines concerns.

The Caring Stars qualification criteria focuses on the  attributes of greatest importance to those seeking the services of senior care agencies. The in-home care and home health care agencies that we’re honoring as Caring Stars of 2024 have an all-time average rating of 4.5 stars or higher, and published responses to all 1-star and 2-star negative reviews on their Caring.com reviews profiles. They also met specific criteria for review volume and recency, and have at least one 5-star review published on Caring.com in 2023, on or before October 15, 2023 (the 2024 award qualification deadline). 

For senior care agencies to be honored as Caring Stars, there are no partnership or advertising requirements, no application process, and no fees for review surveys or promotional licensing of the award badge. Seniors and their families can rely on the integrity of this “best senior care” award based on well-vetted consumer reviews and the well-established high standards of the Caring Stars program. 

To access more information and to see the Caring Stars 2024 winner list, please visit: caring.com/bestseniorliving. Seniors and their families may also reach out to a Caring Family Advisor to find a nearby Caring Star agency: (844) 484-5997. Caring’s resources and services are free of charge for those seeking senior living and care. 

With millions of visitors to its flagship website, Caring.com, Caring is a leading senior living referral service and the nation’s top site for senior care reviews. Founded in 2007, Caring’s mission is to help as many seniors and their caregivers as possible through empathetic, expert guidance. Applying cutting-edge technology to this humane mission, Caring provides relevant senior care information and support, as well as comprehensive senior living and senior care directories for the United States, including nearly 400,000 consumer reviews. Through a toll-free referral line at (800) 558-0653, Caring’s trusted, nationwide team of Family Advisors — who are among the most highly trained, highly skilled, and knowledgeable experts in senior care — helps seniors and their families research and connect to the most appropriate services and support for their specific situations. For more information about our organization and our free services for seniors and their families, please visit http://www.caring.com/about and join with Caring on Facebook.