Unitron Hearing Aid Review

Unitron had its beginnings as an electronics company in the 1960s, selling and repairing televisions and radios. The founders soon recognized the need for sound amplification technology in Canada and officially entered the hearing aid manufacturing industry in 1964, setting up headquarters in Kitchener, Ontario. Unitron is now part of the Sonova Group, one of the largest amplification technology groups in the world.

With over 50 years of experience, Unitron is committed to providing its customers with outstanding product performance. The company manufactures 30+ hearing aid series ranging in features and styles. Each model comes in a range of technology levels from basic to premium, providing customers with the flexibility to purchase the best device for their unique needs and budget. Unitron’s combination of quality products and customer satisfaction create an excellent value for consumers who want the best of both worlds.

• There are a variety of models ranging from basic to premium
• Products are sold through licensed authorized dealers
• Each device series has several models varying in technology and price
• All devices have discreet and simple designs
• Warranties will vary depending on the purchase location

Caring.com worked with two expert audiologists to research and evaluate popular hearing aid brands for safety. The resulting Safety Scores are calculated using a system of three core metrics and 11 subcategories covering access to professional care, accuracy of the brands’ hearing tests, and more. You can find a detailed explanation of Caring.com’s Hearing Aid Safety Scores by reading our Methodology.

The Moxi Jump R5 is the entry-level model in the Moxi Jump R series. Designed for individuals leading a sedentary lifestyle, the R5 performs best in quiet environments and small conversations. Customers will appreciate the lower price but will find that there are fewer features available at this level. Although this model functions at a basic level, enhanced features like built-in Bluetooth and rechargeable batteries come standard. Users can stream directly to their hearing aids from a compatible Bluetooth device and fully charge their batteries after only 3 hours in the charging case.

• Device Type: RIC
• Battery Type: Rechargeable lithium-ion
• Standout Features: Multi-directional microphones
• Custom Programming: Yes
• Cost: $2,995 per pair

A mid-range option within the series, the Moxi Jump R7 is the next step up from the R5. The R7 was designed for users who lead a moderately active lifestyle. These hearing aids will perform best in environments such as quiet restaurants and shops with a moderate level of noise. This model provides four extra listening environments compared to the R5, allowing for even more customization. Each program allows the user to customize their settings for seven different types of listening situations. The R7 also comes with Bluetooth connectivity and a charging case.

• Device Type: RIC
• Battery Type: Rechargeable lithium-ion
• Standout Features: Seven listening environments
• Custom Programming: Yes
• Cost: $3,495 per pair

The Moxi All Pro is the premium model within the Moxi All hearing aid series, offering users maximum features and performance. The All Pro was designed for individuals who lead an active lifestyle and frequently find themselves in noisy environments. This model is equipped with the latest Unitron SpeechPro technology. The SpeechPro feature provides high-quality speech recognition and dynamic spatial awareness. Users are able to detect speech and where it’s coming from – even in a large, loud conversation. This premium model also comes with a rechargeable battery case and built-in Bluetooth.

• Device Type: RIC
• Battery Type: Rechargeable lithium-ion
• Standout Features: SpeechPro technology
• Custom Programming: Yes
• Cost: $3,995 per pair

Unitron does not sell its hearing aid products directly from its website. Individuals interested in purchasing Unitron hearing aids must purchase their products through a licensed authorized dealer. Customers can work with a dealer approved by the company in order to take advantage of Unitron’s warranty coverage or run the risk of buying an unverified product without protection. There is a search tool on the Unitron website to “find a hearing care professional near you,” which displays suggested providers customers can work with. Customers can also find authorized websites online.

Most qualified providers will require an appointment and hearing test to help customers select the right model for their needs. The hearing aids are then customized and programmed with the appropriate settings as determined by the results of the hearing test before being shipped to the hearing professional’s office or customer’s home within 7-14 days. Depending on where the hearing aids are purchased, the hearing specialist will provide ongoing support and offer regular setting adjustments and general help during the lifetime of the device.

Unique to Unitron is the FLEX Experience. Without making any purchases or putting any money down, customers can bring home hearing aids and try them out in the real world for 14 days. During the trial, their hearing professional will collect real-time data and check in regularly if any problems or negative experiences are reported. After the trial, users will have another appointment with their specialist and determine if the device is the right fit or if they need to choose another model. The FLEX Upgrade program allows for easy upgrades down the line if customers wish to enhance their features after purchase.

• Unitron Remote Plus: Customers who use a Moxi All hearing aid model are able to use this app to control their volume, balance, and program settings. Available in both the Apple and Google Play app stores, this app can also send performance reports to a hearing care provider to track progress and provide further insight through data collection.

• uHear: Available only on Apple devices, the uHear app offers users a self-administered hearing test that assesses hearing sensitivity and the ability to understand speech in loud environments. Users are then prompted to fill out a hearing questionnaire. As a personal assessment tool used for self-evaluation only, this app was not designed to replace professional hearing tests.

• Microphone: Unitron’s lapel microphone streams directly to the user’s hearing aids, enhancing speech for a one-on-one conversation.

• Remote Control: The remotes offered by Unitron are designed for users to discreetly adjust their volume and program settings without having to touch or take out their hearing aids.

• Connector: Unitron offers both TV and media connectors for their hearing aids. Users can directly stream media from devices such as TVs, mobile phones, MP3 players, and FM receivers.

• Charger: Customers can purchase extra or replacement charger cases for select models with lithium-ion rechargeable batteries.

• Power Pack: The Unitron power pack can hold up to one additional charge, allowing users to charge their case on the go without an outlet.

Unitron does not disclose any specific warranty terms on its website. The warranty section does state that there is comprehensive coverage available to protect against failure, damage, and loss. However, this coverage is all dependent on which country the device was purchased in and determined by the policies of the retail provider. Most hearing aid warranty coverage lasts up to a year and will cover the issues mentioned above under certain circumstances, sometimes requiring a deductible.

As stated previously, the FLEX Experience from Unitron is offered by some providers on select hearing aid models, providing a type of risk-free 14-day trial. Details and availability are subject to the hearing aid retailer.