Preston Place

Old resident

The room was fine. The food was good at first then whent way down hill.the management was great intill the new owner took over then the staff that was good got shoved out and the staff whent way down. The owner only cares about the money and not for resident's. I wouldn't recommend this place at all

Annette

The room was very nice and was set up like a little apartment. The food at the beginning was ok and then it was good after they changed cooks. The problem that I had was that the staff was overworked due to staffing shortages. There's not much to do on the weekends.

Butch

Room is nice Food is fine not balanced meals two course meals not three course Emergency call is not for emergencies it is to call for help from the staff and they may show up and 5 10 15 20 minutes.

Bruce

Preston Place seemed a little bit rundown, and I think I got that feeling because not all of the lights in the hallway were on because it's not 100 percent full, it's probably like 70 percent full. I know they had some administrative issues that they explained to me they were working through, and they had new people in charge, and it was getting better. The room was really good, but the dining room had a Christmas tree in it, which was kind of weird, and it didn't look like it was being used that much. The person that gave the tour was the building manager, and she was wonderful. She answered all my questions right down to how many cable stations there were. She was very accommodating. Basically, she stopped what she was doing, and gave me the tour right then and there. So, it was kind of nice to see it just as it was. It was good; that was a good experience. I did speak with the intake nurse, and she gave quite a bit of information, and she was very accommodating as well. They were very helpful. They told us about all the programs here in Wisconsin, and that was really helpful. That was about the only interaction I had with staff there. The gathering area was very nice and very clean. Because my mom has a hard time in long distances, we sat in that room. It was very clean, very inviting, and very sunny. It was very nice. The facility was very clean, but it was pretty dark, and that was kind of a weird thing.

Ryann

Facility is very clean and smells good. The lady’s , Amanda and Brittany, in the office are very polite. Staff is extremely nice. Overall I am happy my Mother is living there.

Charlotte

My mom is in Preston Place. They are very nice even though they are not allowing visitors right now during COVID, but my mom was anxious and the floor nurse or the supervisor was very kind and let me in. I was able to talk to my mom and see her and set up the room for her and make her comfortable. She was in the assisted but it was the CBRF memory care portion. It is very good, the residence is very clean, nice smelling, which is not like nursing homes usually. They don't have a lot of staff, but the staff that is there are very on top of things. They treat my mom respectfully, work with her on her breathing, and they have been able to keep me up to date with her. We're working out some FaceTime right now because I'm in La Crosse and she's there. I was able to take her to appointments and bring her back, and overall it's been pretty good. Her room is nice and it has two nice, big sunny windows. We were able to bring her things in, and set her up so she was comfortable. When she moved in, she didn't have anything, but they did have a nice chair for her, a television, and everything to keep her busy a little bit. It's just six miles down the road from my dad, which meant he could go and visit, but of course he can't, but they even let him in briefly because they knew he hadn't seen her since she had been in the hospital. He got a chance to actually see her physically and that was a godsend because he was very, very worried about her, and he can't hear on the phone so it's very hard for him to make contact. The facility itself is very nice and very roomy. We had a little bit of trouble at first getting that communication started, partly on my end, partly on their end of how best to do that. We worked together and we figured it out. Overall, I think they've done a very nice job. They're taking good care of her and they're working with her. We've worked out some physical therapy and just recently we have decided to put her on hospice. That's new for us too, and it's a very difficult time when you can't see them, be with them, talk to them, and comfort them. They've been very nice. I questioned their weekend staffing but we're in the middle of COVID and I get it, they're doing the very best they can and they're doing a very nice job with what they have. Britney has been awesome; Allison has been awesome. There's a couple of ones that might be questionable, but overall they've been very kind and they've been very caring of my mother. It's a very nice facility. Wish they had more gardens, but that's just me. They have a nice seating area, a nice big fireplace, and a nice big television for community watching. They do have activities right now. I know they invited her to bingo and I know they're limited in what they can do with the outings and stuff right now. They're just trying to keep everybody because of the really big increase in COVID in Wisconsin, and it is what it is. When I went there they were asking people if they wanted to watch a movie or if they wanted to do bingo, they setup FaceTime for families twice a day, so that's very kind because that takes staff and energy to do that. I know today's pay is reasonable and you do have to pay the extras for assistance bathing and with the nursing assistant, and I am not sure where we're at but I'm sure that's gonna add another thousand dollars at least, if not $1,200 to $1,500 onto the cost of the base pay of $2,550, which I think is reasonable because the average cost is around $4,000 or something a month, so it is average.