Preston Place Redgranite, WI

My mom is in Preston Place. They are very nice even though they are not allowing visitors right now during COVID, but my mom was anxious and the floor nurse or the supervisor was very kind and let me in. I was able to talk to my mom and see her and set up the room for her and make her comfortable. She was in the assisted but it was the CBRF memory care portion. It is very good, the residence is very clean, nice smelling, which is not like nursing homes usually. They don't have a lot of staff, but the staff that is there are very on top of things. They treat my mom respectfully, work with her on her breathing, and they have been able to keep me up to date with her. We're working out some FaceTime right now because I'm in La Crosse and she's there. I was able to take her to appointments and bring her back, and overall it's been pretty good. Her room is nice and it has two nice, big sunny windows. We were able to bring her things in, and set her up so she was comfortable. When she moved in, she didn't have anything, but they did have a nice chair for her, a television, and everything to keep her busy a little bit. It's just six miles down the road from my dad, which meant he could go and visit, but of course he can't, but they even let him in briefly because they knew he hadn't seen her since she had been in the hospital. He got a chance to actually see her physically and that was a godsend because he was very, very worried about her, and he can't hear on the phone so it's very hard for him to make contact. The facility itself is very nice and very roomy. We had a little bit of trouble at first getting that communication started, partly on my end, partly on their end of how best to do that. We worked together and we figured it out. Overall, I think they've done a very nice job. They're taking good care of her and they're working with her. We've worked out some physical therapy and just recently we have decided to put her on hospice. That's new for us too, and it's a very difficult time when you can't see them, be with them, talk to them, and comfort them. They've been very nice. I questioned their weekend staffing but we're in the middle of COVID and I get it, they're doing the very best they can and they're doing a very nice job with what they have. Britney has been awesome; Allison has been awesome. There's a couple of ones that might be questionable, but overall they've been very kind and they've been very caring of my mother. It's a very nice facility. Wish they had more gardens, but that's just me. They have a nice seating area, a nice big fireplace, and a nice big television for community watching. They do have activities right now. I know they invited her to bingo and I know they're limited in what they can do with the outings and stuff right now. They're just trying to keep everybody because of the really big increase in COVID in Wisconsin, and it is what it is. When I went there they were asking people if they wanted to watch a movie or if they wanted to do bingo, they setup FaceTime for families twice a day, so that's very kind because that takes staff and energy to do that. I know today's pay is reasonable and you do have to pay the extras for assistance bathing and with the nursing assistant, and I am not sure where we're at but I'm sure that's gonna add another thousand dollars at least, if not $1,200 to $1,500 onto the cost of the base pay of $2,550, which I think is reasonable because the average cost is around $4,000 or something a month, so it is average.

Very understaffed. Lack of communication between shifts. Have had to search throughput the facility for an employee for help. Most meals are high in sodium. Would not reccommemd.

Place is clean so I give it one star, and the one and only person I did find working there was very friendly and helpful so I gave it another star other wise understaffed, grandmother is suppose to have Hospice but never anyone in her room they just sedate her and leave her to finish out her final days rotting in that place Very SAD ! I tried calling the main number but seems like the phone was off the hook so gave up.

Preston Place and CBRF are very nice places to be it is kept very clean and they have a lot of activities