How Do I Change In-Home Nursing Care Services?

You change in-home nursing care services by identifying the reason for changing care providers, researching and selecting a new provider and communicating the details of this decision with all parties involved. Securing compatible home health care services can ensure the best care for safe, comfortable aging at home.

In-home nursing care has become an increasingly popular option for seniors, allowing them to safely and comfortably age in place. However, some situations can arise that warrant a need to change providers. Common reasons include dissatisfaction with the current provider, changes in the senior's health condition or the need for more specialized services, such as dementia care, post-stroke care or diabetes management.

To navigate this process:

• Speak with a healthcare professional, such as your loved one's primary care physician or a geriatric care manager. They can provide insights into the type of care needed and recommend reputable providers.
• Make a list of any issues you've encountered, such as inconsistent care, lack of expertise in handling specific medical conditions or personality conflicts with caregivers.
• Consult with other family members to ensure the chosen service meets everyone's needs and requirements.

Once you've identified the need for changing providers, researching and selecting a nursing care agency follows. Families have many considerations when hiring a caregiver for home health services. 

• Look for licensed agencies with positive reviews. Our Senior Care Directory can help you locate nearby providers based on your zip code, city or state.
• Contact potential providers. Discuss your specific needs, the services they offer and how they can address any issues you previously encountered. Using an interview checklist proves helpful in keeping track of questions and ensuring no details go overlooked.
• Verify the qualifications of their staff members. Verify their experience, qualifications and certifications. This can confirm their ability to handle specific medical conditions, such as dementia.
• Ask about their protocols for emergencies and their communication practices. A provider that keeps families informed and involved in care decisions can significantly impact the quality of care your loved one receives.

After selecting a new in-home nursing care provider, a smooth transition remains key for continuity of care. Notify the current provider of the change and the end date of their services and coordinate with the new provider to begin their services immediately after the current provider's end date. Clear communication and planning prevent gaps in care during the transition. If necessary, draft a Personal Care Agreement to establish clear expectations regarding services provided, scheduling and payment details.