This is a NO-Star rating. This is the second time my step-mom was in the facility. We thought the first time was a fluke and would give in another chance. While the facility itself is new and beautiful inside, the nursing care and PT are NOT GOOD! If you really love the person you are going to leave at this facility...DON'T. My step-mom was in the facility for six days and only had one bedside physical therapy session. She was sent there to regain her stamina to perform her ADL (activities of daily life). While in the rehab, my stepmom's condition deteriorated to the point that she was unable to feed herself. She had no strength in her hands to hold the cutlery. This was not a problem with her prior to being sent there from Virtua Hospital, Voorhees and she developed it while in the rehab. My Dad who was still with her in the room at the time her dinner was delivered rang the bell and asked the aide on duty to assist her. This young lady was an angel and was so patient with my step-mom (wish I knew her name so I could cite it here). When my Dad left for the evening, he alerted the RN on shift that my step-mom would need assistance in getting her food set up for her and feeding assistance. Each time while my Dad was still in the room with my step-mom at meal times, the person delivering the food would just leave it on the table and not ring for assistance in getting my step-mom set up and have an assistant help her with her food. While my Dad was there, he could certainly help her, and did. However, this isn't the point. He isn't there for breakfast or lunch or some dinners and no one came in to check to see if my step-mom needed help. Most of the meals, when she could eat any of them, were cold and unappetizing by the time she could eat them. One day a different aide came in and started to help her eat, while my Dad was still there. She said that she had to find someone to help her feed her. After forty minutes, no one came back in. My Dad did help my step-mom but he had to leave. He is 82 and still drives a mini-school bus for two trips each day and is trying to keep a normal schedule for himself. He was getting ready to leave to go home. The staff shouldn't just assume that the family member will be there to help the resident. On another note, my step-mom was sent to the hospital from this location because of extreme medical circumstances. I am sure to the staff they thought she was probably terminal and wouldn't be returning. However, my step-mom is like a cat and has nine lives. She is recovering and in a few days should be able to go back to a rehabilitation center. When my Dad stopped back on the day my step-mom was admitted to the hospital and he went to her room to pack up her items, he came to find the room empty of her things and it was cleaned and set-up for a new patient/resident to occupy the room. Whomever cleared the room, put the items in a box to be taken to the storage area downstairs. When my Dad inquired on the floor about my step-mom's belongings, he was directed to go back downstairs. They brought out a box with her last name on it. It was not my step-mom's items. The desk clerk on duty told my Dad they had another person leave that day and perhaps they mixed up the boxes. They brought the other person's box out and again, it wasn't my stepmom's belongings. The worker found a box with no name or room number on it. It was my step-mom's items. Even a simple task such as this couldn't be handled properly. Also, shouldn't they have informed my Dad that they needed to empty her room and where to report to claim her belongings rather than traipsing all over the facility? My Dad, is older and at the end of a very long and trying day at the hospital with my step-mom, was very disheartened and upset. This could have been handled differently. After two tries at this facility, we DO NOT RECOMMEND it to anyone. My step-mom will not be returning to Powerback and the beautiful amenities which put up a good front for the facility. The nursing care/assistance/therapy overall was below standards.