Placed 88 yr. old mother at Merwick to rehab from a broken femur. She was there approx. 5 weeks. I was there daily and here are my observations as follows.
First let me preface with if you or a family member are fairly independent as far as bathroom and bathing, your medication knowledge, you'll do fine at this subacute.
I will be very objective as I have had the experience of 4 rehab's over the period of 7 years for my mother.
1) The nursing supervisor's attitude, to me, set the tone there. Her appearance of how she handled herself trickled down to the staff and CNA's. If you needed a question answered or help, i.e. having CNA answer the call button, you will be waiting on an average just under 20 minutes. This turned out to be an unpleasant experience. I feel as though CNA's could be trained in geriatric care to be more pro-active than to wait until there's a problem. Nursing Supv. did not know where staff was and gave impression she was inconvenienced looking for them. We are all human & have bad days but this seemed to be the norm.
2) Please read other reviews regarding food delivery - no need to repeat.
3) Because of the nursing supervisor's disposition I felt all areas of care were compromised.
4) Next step, - called Director of Nursing re questions, called Therapy Program Manager, called Business Co-ordinator of ins. - none of them returned calls whether it be that evening or next day.
5) The Kessler trained Physical Therapists and Occupation Therapists are well trained, professional and excellent people to work with. They pretty much adhere to a schedule and the goals were well outlined. My mother did get a bedsore or pressure wound as the staff on weekend's had insufficient coverage. I was told this.
6) I witnessed a real disconnect and lack of cohesion with the CNA's, nursing staff and PT department. When PT asked a CNA to assist or to sign off on paperwork, they seemed "put out".
7) Medication changes were never communicated to family member. Had to keep asking what changes were made if any.
8) I think a quick 5 minute weekly meeting with: a family member; a nurse; a PT person; a social worker would eliminate the need for family member in charge to go to different areas asking questions. Again always felt I was inconveniencing them. Tried to be minimal and have questions ready as I understand they too have their job to do and that was respected. No one from Merwick suggested a follow-up visit with surgeon and getting them there . That fell upon family member to make all arrangements happen.
9) The "very pleasant and positive" Guest Relations Manager made rounds to make sure everyone was happy and doing well. But I think if we had a weekly 5 min. meeting as mentioned above I think it would have been less work on the G.R. Manager (to be pro-active rather than to wait).
10) More emphasis needs to be placed on the socialization aspect as it helps a patient's well being in every which way.
11) Food is decent.
12) Amenities may be could have been explained and what to expect upfront upon arrival.