Desert Blossom is a complete disappointment. Their Medicare rating doesn't reflect the poor quality of the facility. Please be wary if you are considering sending a loved one here, and be very prepared to be a very vocal advocate.
-The nursing staff and aides are good overall, most are very friendly and helpful. One gentleman in particular (I believe he is an aide) always goes above and beyond.
-Physical therapy seems to be good with a nice staff.
-Good location with the fire department immediately next door. This seemed like a plus in the event of emergency.
-They recently changed owners. Every problem across the board (and there have been MANY), will be blamed on the ownership change.
-It's virtually impossible to reach the administration. You will have to be patient and persistent, they do not make themselves available to family once you're a resident. Expect to get the run around, expect to not receive return phone calls.
-The social worker (I'm only aware of one on staff) is unpleasant and unhelpful, also very difficult to track down. Provided none of the assistance you would typically expect from a social worker. Only has talked with the family begrudgingly. I've resorted to using an outside social worker for assistance. Terrible!
-Medications will be administered late. Some medicines have to be administered in a certain time frame, In our case 10 minutes before/after a meal. My loved one was typically receiving this med 1-2 hours after the fact. Our physician was furious when this came to light, as it rendered the medication essentially useless for the intended effect.
-Medically restricted diets WILL NOT be honored without raising a fuss. I was baffled by this since it was quite clearly medically directed by the physician, yet completely ignored.
-Patients are bathed on a set schedule, twice weekly with no sponge down or anything in between. Sometimes even twice weekly doesn't happen. There have been many times I've walked in and the smell of body odor in the halls is overpowering.
-Oral care is usually taken quite seriously at other facilities we've used. No attention to it here at all aside from stashing toothbrush/paste in a nightstand drawer once I asked about it.
-While the nursing staff is friendly, there is complete confusion when a different nurse comes on staff.
-Communication is a big problem here, both between health care workers, and between health care workers and family. If you are visiting and need to ask the RN a question, expect to wait 30-45 minutes before anyone comes to the room. This has been consistently true.
-The semi-private rooms are a little small if you have a roommate.
-Small assortment of activities. Mostly expect to sit in your room and watch tv.
-The parking lot is very dark at night. Seems trivial, but on more than one occasion there were neighborhood residents (not associated with Desert Blossom) sitting in the lot in the dark near the cars at night.
Any time I've managed to talk to someone in administration I am reminder that we are free to leave and seek care elsewhere. They are always quick to point out that "there are far worse facilities." If your management team deals with problems by telling the family "yeah, but it could be worse," that's NOT a ringing endorsement for your facility. We did not transfer because of insurance, but if I could make the choice again, I wouldn't put anyone I cared about here. I do not recommend Desert Blossom.