Soupee, we are sorry that you are having a negative experience with your relative's care at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.
Reviews of Manorcare Health Services - Woodbridge Valley
August 14, 2017
I am a friend or relative of a current/past resident
I will give this facility a four thumbs up for cleanliness. The care you get is a one thumb up. My relative did not get a ID bracelet until 24 hours after arrival. The pharmacy did not give all the medications when due. One medication after four days of arriving was still not available. Only one cup of water per shift is given no more unless you ask.. They don't check on the patient sometimes for over 3 hours. Vitals is not taken in a timely manner, results are written on pieces of paper or recorded in their heads, So of course the medication are not given in a timely manner. I know this to be true because I have been with the patient and observed these things. Please don't boast about how you treat your patients because it is just not true..Provider Response
August 22, 2016
I visited this facility
I couldn’t see anything wrong with ManorCare. Everything seemed nice, well run, and well kept. I liked the friendliness of the staff.
July 18, 2011
I visited this facility
They were a great help with understanding the type of care my grandmother would need. When we took a tour of the facility everyone was extremely helpful and they had great living conditions. While they provide a comprehensive and affordable plan I only had one small problem with it, if you need more assistance you need to hire a nurse to stay there over night with her. The nurse practioners where extremely competent with medical knowledge, but because of the language barrier it was extremely hard to understand a few of the nurses and that agitated my grandmother a great deal. Otherwise I'd recommend Manor Care to anyone, but that language barrier was a downfall.
March 19, 2009
Had serious problems at Woodbridge Valley
My mother was at Woodbridge Valley to recuperate after an emergency hospital stay. Problems started as soon as we checked her in. After luring us to the nursing home with the promise of a private room, my mother was placed in a shared room because no other beds were available (so, we were lied to). She was in severe pain (bad enough that her doctor had her on oxycontin), but the nursing home didn't have anything stronger than tylenol available and because it was the end of the day, wouldn't get her anything stronger until the next morning. Throughout her stay, she was given her pain medication on an erratic schedule, leaving her very uncomfortable. The food was poor. Her roommate needed help with the bathroom, but no aides would come to help her and she often had accidents. The worst was that my mother got to the point she couldn't take it any more -- so much pain, no sleep, no food -- that we told the nursing home we wanted to leave. They refused to let her go! I signed her out against medical orders, and they refused to remove her PIC line so I had to take her to the emergency room to get that done. The whole time I was signing her out, the administrator was threatening not to submit the bill for my mother's stay to Medicare so that I would have to pay it all. Needless to say, we have not gone back. The one bright spot was the physical therapy department - everyone there was caring, patient, knowledgeable, and pleasant.
Features of Manorcare Health Services - Woodbridge Valley
Medicare (ratings last updated: 06/16/17)
- Medicare Provider Number: 215347
- Ownership Type: For Profit Corporation
- Date Certified: 05/01/2017
- Resident Capacity: 120
About Manorcare Health Services - Woodbridge Valley
Manorcare Health Services - Woodbridge Valley is a nursing home in Catonsville, MD that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Manorcare Health Services - Woodbridge Valley